IDNET outage

From their network status pages..order is newest first..

Announcement 2010-10-11 08:10 -
2010-10-11 08:10 Good Service Status: OK
BT have admitted that someone removed the configuration for our circuits
yesterday. We and demanded that they investigate why this happened, what
safeguards will now be put in place to ensure that it can't happen again
and why it took them so long to resolve the issue.

Announcement 2010-10-11 01:46 -
2010-10-11 01:46 Sub-Optimal Service Status: Partial Service
Service has now been restored. We are demanding a full explanation from BT.

Announcement 2010-10-10 23:59 -
2010-10-10 23:59 Sub-Optimal Service Status: Partial Service
BT confirm both circuits tested OK. They are now diagnosing their
internal network routing.

Announcement 2010-10-10 22:18 -
2010-10-10 22:18 Sub-Optimal Service Status: Partial Service
BT now have engineers onsite in the Exchange diagnosing the problem.

Announcement 2010-10-10 20:21 -
2010-10-10 20:21 No Service Status: Down
Both our Primary and Backup Broadband links into BT are currently down.
BT are aware of the failure and are investigating. We do not as yet have
a time estimate from them for a fix. We will provide an update as soon
as we get one.

Anyone got any comments to make on WTF BT were up to, and why?

Pete Zahut wrote:
> The Natural Philosopher wrote:
>> From their network status pages..order is newest first..
>>
>> Announcement 2010-10-11 08:10 -
>> 2010-10-11 08:10 Good Service Status: OK
>> BT have admitted that someone removed the configuration for our
>> circuits yesterday. We and demanded that they investigate why this
>> happened, what safeguards will now be put in place to ensure that it
>> can't happen again and why it took them so long to resolve the issue.
>>
>> Announcement 2010-10-11 01:46 -
>> 2010-10-11 01:46 Sub-Optimal Service Status: Partial Service
>> Service has now been restored. We are demanding a full explanation
>> from BT.
>> Announcement 2010-10-10 23:59 -
>> 2010-10-10 23:59 Sub-Optimal Service Status: Partial Service
>> BT confirm both circuits tested OK. They are now diagnosing their
>> internal network routing.
>>
>> Announcement 2010-10-10 22:18 -
>> 2010-10-10 22:18 Sub-Optimal Service Status: Partial Service
>> BT now have engineers onsite in the Exchange diagnosing the problem.
>>
>> Announcement 2010-10-10 20:21 -
>> 2010-10-10 20:21 No Service Status: Down
>> Both our Primary and Backup Broadband links into BT are currently
>> down. BT are aware of the failure and are investigating. We do not as yet
>> have a time estimate from them for a fix. We will provide an update as
>> soon
>> as we get one.
>>
>> Anyone got any comments to make on WTF BT were up to, and why?
>
> Just a general observation as an ex-BT cable jointer (17 years service),
> still meeting the lads I used to work with (all with 25 years plus), for a
> beer now and then - basically the job and the company have gone to shit.

Is this openreach? Or BT the overall company..


> Impossible targets coming from on high; bosses who know nothing of the job
> (long since gone are the days of bosses who worked their way up the
> engineering tree) but insist that you do something - even when (and why) it
> won't work or can't be done.
>
> One particular mate of mine with 31 years service (don't know what they're
> called now but in my day he was a "subs app and lineman") is a shining
> example - his Level 1 boss used to be a storeman and his Level 2 boss is a
> woman who used to be an Admin Assistant in the post room at a branch of the
> Benefits Agency. Their management skills are nil and their knowledge of
> telecoms engineering even less. My mate has forgotten more about the job
> than they'll ever know but this is BT in the 21st century.
>

Yup.

I hear similar things from many large companies.

>

On Mon, 11 Oct 2010 13:09:29 +0100, Pete Zahut wrote:

> Just a general observation as an ex-BT cable jointer (17 years service),
> still meeting the lads I used to work with (all with 25 years plus), for
> a beer now and then - basically the job and the company have gone to
> shit.

Bullshit. After years of sitting around on their arses for most of their
36.5 hour weeks, they been asked to stop fucking around and work for a
living. If ever a company needed to set targets and fit trackers BT
Openreach was a prime example of a need that should be marked 'Urgent'.
Time to sack alot of these lazy, idol bastards.


--
BT Openreach Engineers - all they need to supply for work is their own
socks and pants

On Mon, 11 Oct 2010 12:21:49 +0100, The Natural Philosopher scribe:

> From their network status pages..order is newest first..
>
> Announcement 2010-10-11 08:10 -
> 2010-10-11 08:10 Status: OK

> ...what safeguards will now be put
> in place to ensure that it can't happen again and why it took them so
> long to resolve the issue.

Why it took them so long? Probably because they work by IDNET metrics?
For me that was 26 days out of 30 with degraded service and yet Simon
Davies, the director, never once fucking apologised or explained why they
were giving such shit service.

Rusty Lady wrote:
> On Mon, 11 Oct 2010 12:21:49 +0100, The Natural Philosopher scribe:
>
>> From their network status pages..order is newest first..
>>
>> Announcement 2010-10-11 08:10 -
>> 2010-10-11 08:10 Status: OK
>
>> ...what safeguards will now be put
>> in place to ensure that it can't happen again and why it took them so
>> long to resolve the issue.
>
> Why it took them so long? Probably because they work by IDNET metrics?
> For me that was 26 days out of 30 with degraded service and yet Simon
> Davies, the director, never once fucking apologised or explained why they
> were giving such shit service.
>

Yawn. He did actually.

It was a BT issue and beyond their control.

I hope IDNET claim back some cash from BT, and give it to their customers..

On Mon, 11 Oct 2010 15:19:06 +0100, The Natural Philosopher scribe:

>> Why it took them so long? Probably because they work by IDNET metrics?
>> For me that was 26 days out of 30 with degraded service and yet Simon
>> Davies, the director, never once fucking apologised or explained why
>> they were giving such shit service.
>>
>>
> Yawn. He did actually.
>
> It was a BT issue and beyond their control.

Yeah, bollocks. I'm surprised any of the dipshits at IDNET noticed it,
given the lazy wankers don't know what it is to work a weekend.

Face it dude, they are lame ISP. Can't even keep the basics working. I
don't think the monkeys at TalkTalk are as bad as those IDNET fuckers.
Still, whatever floats your boat.

Rusty Lady wrote:
> On Mon, 11 Oct 2010 15:19:06 +0100, The Natural Philosopher scribe:
>
>>> Why it took them so long? Probably because they work by IDNET metrics?
>>> For me that was 26 days out of 30 with degraded service and yet Simon
>>> Davies, the director, never once fucking apologised or explained why
>>> they were giving such shit service.
>>>
>>>
>> Yawn. He did actually.
>>
>> It was a BT issue and beyond their control.
>
> Yeah, bollocks. I'm surprised any of the dipshits at IDNET noticed it,
> given the lazy wankers don't know what it is to work a weekend.
>
> Face it dude, they are lame ISP. Can't even keep the basics working. I
> don't think the monkeys at TalkTalk are as bad as those IDNET fuckers.

I am beginning to see why they decided they didn't want you as a customer.

Frankly, nor would I.

I wish your current ISP well.

> Still, whatever floats your boat.
>
Water, generally.


>
>
>
>
>

On Mon, 11 Oct 2010 15:31:49 +0100, The Natural Philosopher scribe:

> I am beginning to see why they decided they didn't want you as a
> customer.

The only system that seems to half work at IDNET is their inovice system,
and that runs a month in advice. Second only to their RSS feeds with
'attitude'. Things like "Oh, by the way, all the shit was down five days
ago - sorry I didn't tell you then"

Here is a fine example from today:

Status Notification: Announcement - 10 October 2010 20:20:55
Message: BT Wholesale Planned Engineering Works Notification

Planned duration details:

Planned start: 29/09/2010 23:00

Planned finish: 30/09/2010 07:00

The Planned Engineering Work is required on the Broadband Nodes within
the LONDON FARADAY BUILDINGS region that support EU's nationwide for
completion of Hardware Upgrade. There will be One service outage to End-
Users of approximately 360 minutes within this period. This outage will
occur during the outage window of 00:00:01 - 07:00:00 within this PEW
Window.

Still, clearly you are happy with second rate and overpriced. Enjoy......

On Mon, 11 Oct 2010 15:46:46 +0100, Pete Zahut wrote:

> Comtroll wrote:
>> On Mon, 11 Oct 2010 13:09:29 +0100, Pete Zahut wrote:
>>
>>> Just a general observation as an ex-BT cable jointer (17 years
>>> service), still meeting the lads I used to work with (all with 25
>>> years plus), for a beer now and then - basically the job and the
>>> company have gone to shit.
>>
>> Bullshit. After years of sitting around on their arses for most of
>> their
>> 36.5 hour weeks, they been asked to stop fucking around and work for a
>> living. If ever a company needed to set targets and fit trackers BT
>> Openreach was a prime example of a need that should be marked 'Urgent'.
>> Time to sack alot of these lazy, idol bastards.
>
> Your name (and previous posts) speaks volumes, as in TROLL, so I'll
> reply just this once.
>
Don't bother. I've never met a single cunt who worked anywhere at BT that
either had a clue, knew what he/she was talking about, or was remotely
fucking interesting. Fuck off and tell it to someone else who may vaguely
give a shit.



--
BT Openreach Engineers - all they need to supply for work is their own
socks and pants

Pete Zahut wrote:
> Comtroll wrote:
>> On Mon, 11 Oct 2010 13:09:29 +0100, Pete Zahut wrote:
>>
>>> Just a general observation as an ex-BT cable jointer (17 years
>>> service), still meeting the lads I used to work with (all with 25
>>> years plus), for a beer now and then - basically the job and the
>>> company have gone to shit.
>> Bullshit. After years of sitting around on their arses for most of
>> their
>> 36.5 hour weeks, they been asked to stop fucking around and work for a
>> living. If ever a company needed to set targets and fit trackers BT
>> Openreach was a prime example of a need that should be marked
>> 'Urgent'. Time to sack alot of these lazy, idol bastards.
>
> Your name (and previous posts) speaks volumes, as in TROLL, so I'll reply
> just this once.
>
> Yes, there's no denying that there are some lazy people work for BT, just as
> there are lazy people in any job and in any walk of life (three people I
> know from BT spring immediately to mind for instance) but I can honestly,
> truly, say that the vast majority of my old workmates (and myself, although
> I've now been medically retired after three discs ruptured in my back as I
> was digging to find a buried joint) are hard working, conciencious, and
> get/got a great deal of job satisfaction out of a job well done.
>
> I came into BT from a maintenance electrical background and loved my job as
> a faultsman jointer. Being able to ring the customer and say, "Telephone
> engineer here - your phone's back in working order now" gave me a warm fuzzy
> feeling inside, especially if it had been a difficult fault. That's why they
> made me SFIO (Special Faults Investigation Officer), because I was like a
> dog with a bone - I wouldn't give up until I'd successfully cleared the
> fault.[1]
>
> I've no doubt that you (and maybe a few others) will read this and be
> laughing at me but I don't care. You see, I can assure you Mr. Troll, that
> most people I know within BT are dilligent and hard working. Trouble is,
> they are now banging their heads against a brick wall; bean-counters and
> targets rule the day and the customer is no longer king.
>
> [1] One day I had to attend a cable damage. Got on site with just 1 hour to
> go to my finishing time and discovered that 37 houses were off so I rang my
> boss to authorise an hour or so overtime and I could get everybody back on.
> He wouldn't so I wrote his name and phone number on a card, explained that
> it was his fault they were going to be without a phone service overnight,
> went to the newsagents, got 36 copies and pushed one through each door.
>
> He got lots of hassle from the customers and I got the biggest bollocking of
> my BT career but I didn't care. The customers are what paid my wages and the
> customer is king as far as I'm concerned!
>
>
I have to say 90% of te openreach enginners I meet are like you.

And teh problem is at the management level.

Its like the local council. The rubbish collectors=salt of the earth.
The fat arsed COMTROLLERS in the offices should all be fired forthwith.