Idle Timeout problems with DG834GT

I have found that my DG834GT router often does not reconnect
properly (ie internet connection is poor or non existant after apparantly
logging on OK) after an idle timeout, with 1.01.00 and 1.01.28 firmware.

I see the problem when connecting to my ISP, and also to the
http://www.bt.net/digitaldemo test login BT provide, implying it is a router
problem.

I have been exchanging info with the netgear people, who seem unable to
reproduce the problem (although I am not convined they have tried, they just
seem to try and get me to do things in a different way to see if it fixes
the problem, and no matter what I do, the problem remains)

Is there anyone willing to test their router, and set the idle timeout to 1
minute, let it disconnect a few times and see if the router then reconnects
OK when you, for example, try refreshing a web page?

If they also get the problem, then its a Netgear problem. If people don't
then there is something odd with my network connection or my router is
faulty.

I have posted some of my test results at
http://www.thedyers.org.uk/NetgearTest1.pdf


Nigel D.
http://www.thedyers.org.uk/mail

Nigel D wrote:
> I have found that my DG834GT router often does not reconnect
> properly (ie internet connection is poor or non existant after
> apparantly logging on OK) after an idle timeout, with 1.01.00 and
> 1.01.28 firmware.
> I see the problem when connecting to my ISP, and also to the
> http://www.bt.net/digitaldemo test login BT provide, implying it is
> a router problem.
>
> I have been exchanging info with the netgear people, who seem
> unable to reproduce the problem (although I am not convined they
> have tried, they just seem to try and get me to do things in a
> different way to see if it fixes the problem, and no matter what I
> do, the problem remains)
> Is there anyone willing to test their router, and set the idle
> timeout to 1 minute, let it disconnect a few times and see if the
> router then reconnects OK when you, for example, try refreshing a
> web page?
> If they also get the problem, then its a Netgear problem. If
> people don't then there is something odd with my network connection
> or my router is faulty.
>
> I have posted some of my test results at
> http://www.thedyers.org.uk/NetgearTest1.pdf
>
>
> Nigel D.
> http://www.thedyers.org.uk/mail

Why not have your email client check for mail every five minutes and you
will never be idle. No idle no reconnect problem.

--


Travis in Shoreline Washington

"Travis" <(E-Mail Removed)> wrote in message
news:6S1Ce.194$N91.78@trnddc08...
> Nigel D wrote:
>> I have found that my DG834GT router often does not reconnect
>> properly (ie internet connection is poor or non existant after
>> apparantly logging on OK) after an idle timeout, with 1.01.00 and
>> 1.01.28 firmware.
>> I see the problem when connecting to my ISP, and also to the
>> http://www.bt.net/digitaldemo test login BT provide, implying it is
>> a router problem.
>>
>> I have been exchanging info with the netgear people, who seem
>> unable to reproduce the problem (although I am not convined they
>> have tried, they just seem to try and get me to do things in a
>> different way to see if it fixes the problem, and no matter what I
>> do, the problem remains)
>> Is there anyone willing to test their router, and set the idle
>> timeout to 1 minute, let it disconnect a few times and see if the
>> router then reconnects OK when you, for example, try refreshing a
>> web page?
>> If they also get the problem, then its a Netgear problem. If
>> people don't then there is something odd with my network connection
>> or my router is faulty.
>>
>> I have posted some of my test results at
>> http://www.thedyers.org.uk/NetgearTest1.pdf
>>
>>
>> Nigel D.
>> http://www.thedyers.org.uk/mail
>
> Why not have your email client check for mail every five minutes and you
> will never be idle. No idle no reconnect problem.
>
> --
>
>
> Travis in Shoreline Washington

It also works if I turn the idle timeout to zero. However, if they sell a
product that claims it has an idle timout facility, then its should work,
and if it does not, then they should fix it. From my experience writing
telecoms software, a fault that you find during testing is often a symptom
of other problems that you have not spotted yet, and I would prefer it if
something that was performing a critical function such as being my firewall
worked properly. If things are not being reset properly, who knows what
ports it might be leaving open in other circumstances???

Also, I have a suspicion that it does not recover properly in some
circumstances if there is a break in transmission from the exchange end, and
setting the timeout to zero, or whatever, will not fix that.

But it may just be a problem with my setup (although I beleive my testing
shows that it is not, but I may be wrong). hence my request to see if
anyone else is willing to do a simple test.

Nigel D.
http://www.thedyers.org.uk/mail