IC 24 problem with "pay as you go" telephone number.

A friend who is with IC24 as his ISP and is on their "pay as you go"
program has just phoned me to say he has had an email from them to say
he will be cut off if he does not use his system within Thirty days, or
some such stipulation. He is perplexed because he has been using it
almost every day and now he has had another email stating the telephone
number he is, (according to them), using. This is in fact not the one he
uses and when he changed it to the one they say is not being used so as
to comply with their regulations, it would not work. He does not see why
he should now get on to their expensive telephone help when he has as he
sees it used the number he got at the start and which is the only one
that works.
What is going on and what should I advise him to do please, I should be
most grateful for advice for my friend, thank you.
--
Derrick Fawsitt

>A friend who is with IC24 as his ISP and is on their "pay as you go"
>program has just phoned me to say he has had an email from them to say he
>will be cut off if he does not use his system within Thirty days, or some
>such stipulation. He is perplexed because he has been using it almost every
>day and now he has had another email stating the telephone number he is,
>(according to them), using. This is in fact not the one he uses and when he
>changed it to the one they say is not being used so as to comply with their
>regulations, it would not work. He does not see why he should now get on to
>their expensive telephone help when he has as he sees it used the number he
>got at the start and which is the only one that works.
> What is going on and what should I advise him to do please, I should be
> most grateful for advice for my friend, thank you.


Phone them up and explain the problem and ask them how he is to overcome it.

Peter Crosland

In message <436769a6$0$63096$(E-Mail Removed)>, Peter
Crosland <(E-Mail Removed)> writes
>> He does not see why he should now get on to
>>their expensive telephone help when he has as he sees it used the number he
>>got at the start and which is the only one that works.
>> What is going on and what should I advise him to do please, I should be
>> most grateful for advice for my friend, thank you.
>
>
>Phone them up and explain the problem and ask them how he is to overcome it.
>
>Peter Crosland

Ouch Peter! That's telling me, OK and thank you for taking the trouble
at least to reply. Trouble is, my friend does not like to incur
expensive call charges especially when its not his fault. However,
perhaps you meant I should phone them and if so they cannot charge me??
--
Derrick Fawsitt

Derrick Fawsitt wrote:
> A friend who is with IC24 as his ISP and is on their "pay as you go"
> program has just phoned me to say he has had an email from them to say
> he will be cut off if he does not use his system within Thirty days,
> or some such stipulation. He is perplexed because he has been using it
> almost every day and now he has had another email stating the
> telephone number he is, (according to them), using. This is in fact
> not the one he uses and when he changed it to the one they say is not
> being used so as to comply with their regulations, it would not work.
> He does not see why he should now get on to their expensive telephone
> help when he has as he sees it used the number he got at the start
> and which is the only one that works.
> What is going on and what should I advise him to do please, I should
> be most grateful for advice for my friend, thank you.

My mother had similar problems, so she moved to uk2's service which has no
restrictions like the above, and you don't need to sign up, you simply just
use and pay the price of a local call - see http://adial.co.uk/ for more
details

Jon

Derrick Fawsitt wrote

> A friend who is with IC24 as his ISP and is on their "pay as you go"
> program has just phoned me to say he has had an email from them to say
> he will be cut off if he does not use his system within Thirty days, or
> some such stipulation. He is perplexed because he has been using it
> almost every day and now he has had another email stating the telephone
> number he is, (according to them), using. This is in fact not the one he
> uses and when he changed it to the one they say is not being used so as
> to comply with their regulations, it would not work. He does not see why
> he should now get on to their expensive telephone help when he has as he
> sees it used the number he got at the start and which is the only one
> that works.
> What is going on and what should I advise him to do please, I should be
> most grateful for advice for my friend, thank you.
>


He should try reading the email IC24 sent him

Dear

This e-mail is a reminder that it has been 20 days since we last
recorded any dial-up usage on your IC24 Pay As You Go account.

As you are no doubt aware, provided that you connect to the Internet
using your IC24 username and password at least once every 35 days,
you will have unrestricted access to your e-mail from any Internet
connection.
If you do not dial in to the service at least once every 35 days, you
will lose this unrestricted access.

The IC24 Pay As You Go dial-in number is: 0845 0796018.

If you require any technical assistance, you can e-mail your query to
(E-Mail Removed), or visit our online support pages at
http://support.ic24.net
where you will be given settings and instructions on a whole variety of
topics.
Alternatively, our support team is available 24 hours a day, 7 days a
week on 0906 302 0176*.

If you would prefer not to have to dial-up to the service every 35 days,
then don't worry.
JustMail allows you to access you e-mail from any Internet connection
without the need to dial-up. For more details please visit the account
administration area here https://secure.brightview.com/ic24/myaccount.

>>
>>Phone them up and explain the problem and ask them how he is to overcome
>>it.

> Ouch Peter! That's telling me, OK and thank you for taking the trouble at
> least to reply. Trouble is, my friend does not like to incur expensive
> call charges especially when its not his fault. However, perhaps you meant
> I should phone them and if so they cannot charge me??

Sorry if was a bit obvious. The alternative is to write to them but in my
experience taht often does not get a result. Perhaps a change of ISP would
be best.


Regards from Peter Crosland

MinusNet wrote:
> Derrick Fawsitt wrote
>
>
>>A friend who is with IC24 as his ISP and is on their "pay as you go"
>>program has just phoned me to say he has had an email from them to say
>>he will be cut off if he does not use his system within Thirty days, or
>>some such stipulation. He is perplexed because he has been using it
>>almost every day and now he has had another email stating the telephone
>>number he is, (according to them), using. This is in fact not the one he
>>uses and when he changed it to the one they say is not being used so as
>>to comply with their regulations, it would not work. He does not see why
>>he should now get on to their expensive telephone help when he has as he
>>sees it used the number he got at the start and which is the only one
>>that works.
>>What is going on and what should I advise him to do please, I should be
>>most grateful for advice for my friend, thank you.
>>
>
>
>
> He should try reading the email IC24 sent him
>
> Dear
>
> This e-mail is a reminder that it has been 20 days since we last
> recorded any dial-up usage on your IC24 Pay As You Go account.
>
> As you are no doubt aware, provided that you connect to the Internet
> using your IC24 username and password at least once every 35 days,
> you will have unrestricted access to your e-mail from any Internet
> connection.
> If you do not dial in to the service at least once every 35 days, you
> will lose this unrestricted access.
>
> The IC24 Pay As You Go dial-in number is: 0845 0796018.
>
> If you require any technical assistance, you can e-mail your query to
> (E-Mail Removed), or visit our online support pages at
> http://support.ic24.net
> where you will be given settings and instructions on a whole variety of
> topics.
> Alternatively, our support team is available 24 hours a day, 7 days a
> week on 0906 302 0176*.
>
> If you would prefer not to have to dial-up to the service every 35 days,
> then don't worry.
> JustMail allows you to access you e-mail from any Internet connection
> without the need to dial-up. For more details please visit the account
> administration area here https://secure.brightview.com/ic24/myaccount.
>
>
I had the same e-mail, I sign in every couple of weeks now to keep m
e-mail address live with no problems on 0845 079 601845

Still have three email addresses from the days they offered free dial up.
Of course I am now on a broadband (Plus.Net), the old dial up modem is
disconnected,
and I can't be bothered to dial them up once a month.
And if they think it's worth £19.99 p.a. to keep an email address they are
badly mistaken !
So it's Good Bye Ic24, feel free to keep all my SPAM.

BTW no email on the Icscotland account, yet ?
Regards,
Martin

In message <43678e34$0$37908$(E-Mail Removed) ws.net>,
MinusNet <(E-Mail Removed)> writes
>Derrick Fawsitt wrote
>
>> A friend who is with IC24 as his ISP and is on their "pay as you go"
>> program has just phoned me to say he has had an email from them to say
>> he will be cut off if he does not use his system within Thirty days, or
>> some such stipulation. He is perplexed because he has been using it
>> almost every day and now he has had another email stating the telephone
>> number he is, (according to them), using. This is in fact not the one he
>> uses and when he changed it to the one they say is not being used so as
>> to comply with their regulations, it would not work. He does not see why
>> he should now get on to their expensive telephone help when he has as he
>> sees it used the number he got at the start and which is the only one
>> that works.
>> What is going on and what should I advise him to do please, I should be
>> most grateful for advice for my friend, thank you.
>>
>
>
>He should try reading the email IC24 sent him

Without any intention of being rude, (I assure you), I think you should
read my original post again. First of all he does dial up within the
specified time, in fact every day and successfully. The problem is they
say he doesn't and give him a "different" telephone number to the one he
uses successfully and this new number proffered by IC24, "does not
work", so he is perplexed by this and wonders what he can do other than
use their Fifty pence a minute help line which, up to now, he does not
want to do as a matter of principle as "he" configured his system
successfully when he joined them and cannot see why they say in effect,
"he does not use their service".
--
Derrick Fawsitt

Derrick Fawsitt wrote:
> In message <43678e34$0$37908$(E-Mail Removed) ws.net>,
> MinusNet <(E-Mail Removed)> writes
>> Derrick Fawsitt wrote
>>
>>> A friend who is with IC24 as his ISP and is on their "pay as you go"
>>> program has just phoned me to say he has had an email from them to say
>>> he will be cut off if he does not use his system within Thirty days, or
>>> some such stipulation. He is perplexed because he has been using it
>>> almost every day and now he has had another email stating the telephone
>>> number he is, (according to them), using. This is in fact not the one he
>>> uses and when he changed it to the one they say is not being used so as
>>> to comply with their regulations, it would not work. He does not see why
>>> he should now get on to their expensive telephone help when he has as he
>>> sees it used the number he got at the start and which is the only one
>>> that works.
>>> What is going on and what should I advise him to do please, I should be
>>> most grateful for advice for my friend, thank you.
>>>
>>
>>
>> He should try reading the email IC24 sent him
>
> Without any intention of being rude, (I assure you), I think you should
> read my original post again. First of all he does dial up within the
> specified time, in fact every day and successfully. The problem is they
> say he doesn't and give him a "different" telephone number to the one he
> uses successfully and this new number proffered by IC24, "does not
> work", so he is perplexed by this and wonders what he can do other than
> use their Fifty pence a minute help line which, up to now, he does not
> want to do as a matter of principle as "he" configured his system
> successfully when he joined them and cannot see why they say in effect,
> "he does not use their service".

At the risk of stating the obvious, if he is unwilling to call the
expensive number (and I don't blame him) his options are solely to
a) use the email response link in the email and hope that they get round
to reading/answering it
b) write to them using snail mail and hope that they get round to
reading/answering it...
or
c) find a new inbox and ISP and wait and see if he actually gets cut off
or whether it is a mail merge cockup.

While not immediately of benefit, if he can afford the domain registry
fee at 1&1, UK2 or any of the other similar providers (about a tenner a
year I think) he should get a personal domain name and point the email
for that domain at whichever mailbox the ISP he is using for connection
gives him - if he ever changes ISP (and lets face it the chance of
staying with the same ISP for 30 years is slim) he just changes the
divert on the email - no loss of address, no loss of email.

HTH
Phil