Horrible iPhone support experience

I called in to iPhone support yesterday and was routed to their call center
in the Dallas area, I had the worst technical support experience that I
have ever had. It was so bad that it made me wonder if Apple even bothers
to monitor calls. The rude support rep identified themselves as "Bobby".
After I got off the phone with "Bobby", I called back and spoke to another
rep who, after explaining what happened, gave Bobby's full name-"Bobbi
Sanchez". Ms. Sanchez had such a deep voice that I thought I was talking
to a man. After hanging up the phone with the nice rep, I googled "Bobbi
Sanchez" and I came up with many hits, including a very informative FAQ on
her. Bobbi Sanchez has a long history of rude, racist, and otherwise
insane rantings on the internet, especially Usenet. Does Apple do
background checks on the people who represent their company?

On Tue, 23 Dec 2008, Christine wrote:

> Does Apple do
> background checks on the people who represent their company?

Why the fuck did you get an Apple product in the first place? Apple
sucks, their computers as well as their ipods. The iphone is no
exception, over priced hype that the only thing it has going for it is a
slick GUI. In fact, the GUI and OS are the only things the Mac has going
for it as well. That's the curse of Apple, average tech with good
software, and 4X the price.

In article <Xns9B7D79F35C25lloydspmindspringcom@216.168.3.70> , Lloyd E.
Sponenburgh wrote:

> And as far as the OS goes, they never did figure out a reliable virtual
> memory algorithm. If you don't have enough RAM, it just crashes.

that's simply false.

> Youda thought they'd have stolen a unix partitioning method by now; but
> they just don't get it; probably never will, given their mindset.

os x is unix.

On Tue, 23 Dec 2008, nospam wrote:

>> Youda thought they'd have stolen a unix partitioning method by now; but
>> they just don't get it; probably never will, given their mindset.
>
> os x is unix.

And is vastly superior to anything by Microsoft.

On Tue, 23 Dec 2008, John Navas wrote:

>>> os x is unix.
>>
>> And is vastly superior to anything by Microsoft.
>
> Assuming it's not your intention to troll, please keep the advocacy to
> yourself -- we don't need yet another flame war.

What was the thread originally about? Oh yes, a different troll using it
to attack another poster, by arguing that they work for Apple's customer
service. Silly me, how soon I forget. Anyhow...

Back in the early/mid 90's, I was in a math class that used Theorist on
MacOS7 to create animated graphs of calculus equations. In a month, the
entire class would less bombs then my wife years later would get the blue
screen of death per week, using Windows98 and office to do medical
transcription work. It wasn't until WindowsXP that I was able to find a
Microsoft Windows platform that matched the stability of OS7 for daily
work.

I do, however, believe that as good as their OS is, Apple's hardware is
historically inferior. Together, you get a computer that's "just as good"
as a PC, but at several times the price (Apple over charges for ALL their
products)...

I'm now waiting for the promised and fun to watch flame war.

In article <Xns9B7D979EBC8B4lloydspmindspringcom@216.168.3.70 >, Lloyd
E. Sponenburgh wrote:

> > os x is unix.
>
> With "unimportant crap" written out.

what unimportant crap is that, and how is it that it's certified unix
if so much is missing?

> After three years of woeful experience with OS-X, I gave up on it,
> because, again, they've never figured out virtual memory. You can run
> any number of processes that will fit in real RAM just fine. Go over
> into swap space, and it's almost instantly cause for a crash.

nonsense. something else is going on.

In article <Xns9B7D9CDFF3F12lloydspmindspringcom@216.168.3.70 >, Lloyd
E. Sponenburgh wrote:

> I don't have any numbers or written examples still in my possession.

didn't think so.

> For what it's worth, it may have been the result of the deliberate
> sabotage that Microsoft and Apple did to one-another over the years,
> because we were running Office tools most often when it happened. All
> of our machines were low-end boxes (Powerbooks) with as little memory
> as Apple said we could eke by with.

did you at least have the minimum memory required? it sounds like your
configuration was part of the problem.

> One example sticks clearly in my mind, though. If two (or more)
> instances of Word were open at the same time,

how did you launch two instances of the same application? or do you
mean you had two documents open from within word?

> any document saved would
> grow by as little as 100K, and as much as 8megs every time it was
> edited and saved. After the third or fourth access of that document,
> inevitably, the system would crash, and sometimes wipe the contents of
> CMOS as well, requiring the old three-finger bootup to restore its
> contents.

again, something else is going on.

In article <(E-Mail Removed)>, John Navas
<(E-Mail Removed)> wrote:

> Methinks you thinking of OS9 (apps at least), which did have virtual
> memory problems, but OS X is totally different.

it did not.

In article <(E-Mail Removed) g>, The
Master <(E-Mail Removed)> wrote:

> I do, however, believe that as good as their OS is, Apple's hardware is
> historically inferior. Together, you get a computer that's "just as good"
> as a PC, but at several times the price (Apple over charges for ALL their
> products)...

when configured the same (or as close as possible), the price
difference is negligible.

> I'm now waiting for the promised and fun to watch flame war.

so you're deliberately trolling?

(E-Mail Removed) (Christine) amazed us all with the following
in news:(E-Mail Removed):

> I called in to iPhone support yesterday and was routed to their call
> center in the Dallas area, I had the worst technical support
> experience that I have ever had. It was so bad that it made me wonder
> if Apple even bothers to monitor calls. The rude support rep
> identified themselves as "Bobby". After I got off the phone with
> "Bobby", I called back and spoke to another rep who, after explaining
> what happened, gave Bobby's full name-"Bobbi Sanchez". Ms. Sanchez
> had such a deep voice that I thought I was talking to a man. After
> hanging up the phone with the nice rep, I googled "Bobbi Sanchez" and
> I came up with many hits, including a very informative FAQ on her.
> Bobbi Sanchez has a long history of rude, racist, and otherwise insane
> rantings on the internet, especially Usenet. Does Apple do background
> checks on the people who represent their company?
>
>

You found info on the one and only Bobbi Sanchez to ever walk the planet?
Wow- you are good. An absolute idiot, but good.