Hope for PlusNet as Potesta goes

At last - a glimmer of hope for PlusNet's future came with today's
revelation that the industry's least customer-centric marketing
director, Marco Potesta has left the company. CEO Lee Strafford is
rumoured to be about to follow Potesta out of the door.

Potesta and Strafford are credited by some long-unhappy ex-customers
with being the architects of a concerted campaign to exploit and
disinform customers while ramping up profits for shareholders - a short
term strategy which could only result in eventual crash or a takeover,
especially with the competition hotting up.

So, no big surprise really, despite the comforting personnel assurances
issued by BT when they took the company over.

But make no mistake - Potesta's departure is _really_ good news for
PlusNet's customers.

Stan

In article <260220072218571441%(E-Mail Removed)>, Stan The Man
of (E-Mail Removed), felt we'd be interested in the following...


> At last - a glimmer of hope for PlusNet's future came with today's
> revelation that the industry's least customer-centric marketing
> director, Marco Potesta has left the company. CEO Lee Strafford is
> rumoured to be about to follow Potesta out of the door.
>
> Potesta and Strafford are credited by some long-unhappy ex-customers
> with being the architects of a concerted campaign to exploit and
> disinform customers while ramping up profits for shareholders - a short
> term strategy which could only result in eventual crash or a takeover,
> especially with the competition hotting up.
>
> So, no big surprise really, despite the comforting personnel assurances
> issued by BT when they took the company over.
>
> But make no mistake - Potesta's departure is _really_ good news for
> PlusNet's customers.

Watch this space, it seems.

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----- Original Message -----
From: "Stan The Man" <(E-Mail Removed)>
Newsgroups: uk.telecom.broadband
Sent: Monday, February 26, 2007 10:18 PM
Subject: Hope for PlusNet as Potesta goes


> At last - a glimmer of hope for PlusNet's future came with today's
> revelation that the industry's least customer-centric marketing
> director, Marco Potesta has left the company. CEO Lee Strafford is
> rumoured to be about to follow Potesta out of the door.
>
> But make no mistake - Potesta's departure is _really_ good news for
> PlusNet's customers.
>
> Stan

I was always taught "better the devil you know......"
Who knows what are the aims of the new owner (BT)

Retired

Stan The Man wrote:
> But make no mistake - Potesta's departure is _really_ good news for
> PlusNet's customers.



Was he the one that called some of his customers Time wasters (or
similar) a while back?

In article <45e452ca$0$28974$(E-Mail Removed)>, Great Eastern
<(E-Mail Removed)> wrote:

>Stan The Man wrote:
>> But make no mistake - Potesta's departure is _really_ good news for
>> PlusNet's customers.
>
>Was he the one that called some of his customers Time wasters (or
>similar) a while back?

Any customer who asked a question more than once, having received an
unsatisfactory answer, was a timewaster in his view. He famously
terminated the contract of a couple of customers who kept begging for
their questions to be answered. And he was extremely rude to customers
on the TBB forum when he pulled his troops out. A serious liability.

Stan

Stan The Man wrote:
> Any customer who asked a question more than once, having received an
> unsatisfactory answer, was a timewaster in his view. He famously
> terminated the contract of a couple of customers who kept begging for
> their questions to be answered. And he was extremely rude to customers
> on the TBB forum when he pulled his troops out. A serious liability.


Good Riddance to him then, and PlusNet's setup as it was.

I know BT aren't brilliant, but at least since they've taken over PN
have been a little more truthful and added some more capacity. Even
though previously we were told it wasn't needed and unlike to happen for
quite some time.

Great Eastern wrote:

> Stan The Man wrote:
> > Any customer who asked a question more than once, having received an
> > unsatisfactory answer, was a timewaster in his view. He famously
> > terminated the contract of a couple of customers who kept begging for
> > their questions to be answered. And he was extremely rude to customers
> > on the TBB forum when he pulled his troops out. A serious liability.
>
> Good Riddance to him then, and PlusNet's setup as it was.
>
> I know BT aren't brilliant, but at least since they've taken over PN
> have been a little more truthful and added some more capacity. Even
> though previously we were told it wasn't needed and unlike to happen for
> quite some time.

Very clearly their capacity is the *big problem* actually.

Graham

Eeyore wrote:
> Great Eastern wrote:
>
>> Stan The Man wrote:
>>> Any customer who asked a question more than once, having received
>>> an unsatisfactory answer, was a timewaster in his view. He
>>> famously terminated the contract of a couple of customers who
>>> kept begging for their questions to be answered. And he was
>>> extremely rude to customers on the TBB forum when he pulled his
>>> troops out. A serious liability.
>>
>> Good Riddance to him then, and PlusNet's setup as it was.
>>
>> I know BT aren't brilliant, but at least since they've taken over
>> PN have been a little more truthful and added some more capacity.
>> Even though previously we were told it wasn't needed and unlike to
>> happen for quite some time.
>
> Very clearly their capacity is the *big problem* actually.
>
> Graham

Surely it should be was a problem, what with the churn they have had
over the last 6 months or so.

On Mon, 26 Feb 2007 22:18:57 +0000, Stan The Man <(E-Mail Removed)>
wrote:

>At last - a glimmer of hope for PlusNet's future came with today's
>revelation that the industry's least customer-centric marketing
>director, Marco Potesta has left the company. CEO Lee Strafford is
>rumoured to be about to follow Potesta out of the door.
>
>Potesta and Strafford are credited by some long-unhappy ex-customers
>with being the architects of a concerted campaign to exploit and
>disinform customers while ramping up profits for shareholders - a short
>term strategy which could only result in eventual crash or a takeover,
>especially with the competition hotting up.
>
>So, no big surprise really, despite the comforting personnel assurances
>issued by BT when they took the company over.
>
>But make no mistake - Potesta's departure is _really_ good news for
>PlusNet's customers.
>
>Stan
Too late, I`ve taken my custom elsewhere...
Bye for now.

Clive.

On 26 Feb 2007, Stan The Man <(E-Mail Removed)> wrote:

>Potesta's departure is _really_ good news for PlusNet's customers.


a) I doubt it will make much difference to end users (as any decisions will
be made behind closed doors and since many are technical they are quite
likely to be implemented without any statements from senior people).

I have not checked my past 'tickets' but expect only 1 or 2 mail items
were 'signed' Mr Potesto.


b) Sorry, but I don't really think even 1% of customers will see your post,
and of those perhaps 1% know the name, and a further tiny portion 'care'.


Seems a mountain from a molehill, to me at least.