Home HighwayISDN to ADSL, any notice?

A friend of mine has home highway (at least I think thats what he has)...
Basically he has a some equipment supplied by BT that allows him to have two
lines, one for his business and a personal number. He now wants to dump the
personal number and cange over to ADSL. Aparently he needs to get BT out
to remove some equipment before he can have ADSL, and this will involve
automatically losing one of his current two numbers. My question is,
does/will he need to give BT a months notice on his current setup? Or is it
likely that BT will come out much sooner than that to remove the old
equipment so that he can go ADSL?

Thanks

Tony wrote:
> A friend of mine has home highway (at least I think thats what he has)...
> Basically he has a some equipment supplied by BT that allows him to have two
> lines, one for his business and a personal number. He now wants to dump the
> personal number and cange over to ADSL. Aparently he needs to get BT out
> to remove some equipment before he can have ADSL, and this will involve
> automatically losing one of his current two numbers. My question is,
> does/will he need to give BT a months notice on his current setup? Or is it
> likely that BT will come out much sooner than that to remove the old
> equipment so that he can go ADSL?
>

When I did it I had to liaise with my ISP about the conversion and BT
about the re-installation of a second line. In theory they cannot do
anything on the second line until the HH is taken out and there is a
possibility that the number will get assigned to someone else. Ours
went reasonably smoothly although there was a delay after ADSL before
the second line was fitted (actually used an unused line from before
that was still in place) and we kept the same number.


--
Tony

"I did make a mistake once - I thought I'd made a mistake but I hadn't"
Anon

In an earlier contribution to this discussion,
Tony <(E-Mail Removed)> wrote:

> A friend of mine has home highway (at least I think thats what he
> has)... Basically he has a some equipment supplied by BT that allows
> him to have two lines, one for his business and a personal number.
> He now wants to dump the personal number and cange over to ADSL.
> Aparently he needs to get BT out to remove some equipment before he
> can have ADSL, and this will involve automatically losing one of his
> current two numbers. My question is, does/will he need to give BT a
> months notice on his current setup? Or is it likely that BT will
> come out much sooner than that to remove the old equipment so that he
> can go ADSL?
>
> Thanks

It depends how long he's had Home Highway. The minimum contract period is 12
months. If he's had it less than this, he will have to *pay* for the rest of
the 12 month period even if he cancels earlier.

Apart from that, I don't think there's a notice period as such.

Rather than get BT to convert his line back to PSTN and *then* order ADSL,
he would be well advised to go to an ADSL ISP which offers a managed
conversion. That way, HH will be removed and ADSL activated on the *same*
day. Futhermore, if the line is found not to support ADSL, HH will be
re-instated at no cost to him.

[If he gets BT to remove HH separately, they weill charge 50 quid for this -
and if ADSL doesn't then work, he'll have to pay to have HH re-installed. A
managed conversion avoids this - although there is still a £50 fee (on top
of the ADSL activation fee) if it's successful].
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

"Tiscali Tim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In an earlier contribution to this discussion,
> Tony <(E-Mail Removed)> wrote:
>
>> A friend of mine has home highway (at least I think thats what he
>> has)... Basically he has a some equipment supplied by BT that allows
>> him to have two lines, one for his business and a personal number.
>> He now wants to dump the personal number and cange over to ADSL.
>> Aparently he needs to get BT out to remove some equipment before he
>> can have ADSL, and this will involve automatically losing one of his
>> current two numbers. My question is, does/will he need to give BT a
>> months notice on his current setup? Or is it likely that BT will
>> come out much sooner than that to remove the old equipment so that he
>> can go ADSL?
>>
>> Thanks
>
> It depends how long he's had Home Highway. The minimum contract period is
> 12
> months. If he's had it less than this, he will have to *pay* for the rest
> of
> the 12 month period even if he cancels earlier.

No he won't because he is converting to ADSL.

>
> Apart from that, I don't think there's a notice period as such.
>
> Rather than get BT to convert his line back to PSTN and *then* order ADSL,
> he would be well advised to go to an ADSL ISP which offers a managed
> conversion. That way, HH will be removed and ADSL activated on the *same*
> day. Futhermore, if the line is found not to support ADSL, HH will be
> re-instated at no cost to him.

Correct.

And he can get his personal number put as call sign on the remaining line
(need to hit a competent tele-tubby).

>
> [If he gets BT to remove HH separately, they weill charge 50 quid for
> this -
> and if ADSL doesn't then work, he'll have to pay to have HH re-installed.
> A
> managed conversion avoids this - although there is still a £50 fee (on top
> of the ADSL activation fee) if it's successful].
> --
> Cheers,
> Tim
> ______
> Please reply to newsgroup. Reply address is invalid.
>
>

On 29 Aug 2005 14:23, "Tony" <(E-Mail Removed)> wrote:

> he needs to get BT out to remove some equipment before he can have ADSL,

Well, kit needs to be removed, but whether he needs to get BT is another
matter. As mentioned in other replies, it's best to arrange this via some
ISP. It's called "managed conversion", is arranged between the ISP he wants
to use for ADSL and BT, and gives the safeguard that if his line is unusable
for ADSL, it gets converted back again, allowing the use of 64k or 128k when
wanted on dial-up using a suitable ISDN router or Terminal Adaptor.


> Or is it likely that BT will come out much sooner than that to remove the
> old equipment so that he can go ADSL?

They'll come when they have had the order placed by the ADSL ISP he chooses.
There may be cancellation fees if it under a year since installation but if
the ISP is willing, it might absorb the cost of those months (BT ISPs such
as BT Broadband or BT Yahoo spring to mind). Peter +N,

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

poster wrote:
> On 29 Aug 2005 14:23, "Tony" <(E-Mail Removed)> wrote:
>
>
>>he needs to get BT out to remove some equipment before he can have ADSL,
>
>
> Well, kit needs to be removed, but whether he needs to get BT is another
> matter.

Whoever is nominally organising it, its still a BT engineer that does it.


--
Tony

"I did make a mistake once - I thought I'd made a mistake but I hadn't"
Anon

<SNIP>
> > It depends how long he's had Home Highway. The minimum contract period
is
> > 12
> > months. If he's had it less than this, he will have to *pay* for the
rest
> > of
> > the 12 month period even if he cancels earlier.
>
> No he won't because he is converting to ADSL.
>
AFAIK that is only applicable when the ADSL will be with a BT ISP

> > Apart from that, I don't think there's a notice period as such.
> >
> > Rather than get BT to convert his line back to PSTN and *then* order
ADSL,
> > he would be well advised to go to an ADSL ISP which offers a managed
> > conversion. That way, HH will be removed and ADSL activated on the
*same*
> > day. Futhermore, if the line is found not to support ADSL, HH will be
> > re-instated at no cost to him.
>
> Correct.
>
> And he can get his personal number put as call sign on the remaining line
> (need to hit a competent tele-tubby).
>

Again when a non BT isp is involved this seems to become very complicated
compared to when when BT is the ISP.

Not trying to BT but at least they seem able to liase between departments

Ian

On 29 Aug 2005 19:07, Tony Raven <(E-Mail Removed)> wrote:

>> Well, kit needs to be removed, but whether he needs to get BT is another
>> matter.
>
>Whoever is nominally organising it, its still a BT engineer that does it.

Perhaps I didn't word it as clearly as is necessary - if he arranges it, he
pays, and has no comeback (and extra cost) if it isn't suitable for ADSL and
he wants to revert to Highway after the conversion. Maybe I should have put
the "he" as "HE" to make it clear that I meant him being the arranger was in
question/doubt. Sorry if it came across some other way. I thought the next
portion of my post would be clear enough for anyone to understand that using
the ISP to do the arranging was the way to go. Peter Morgan.


--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

"Ian" <spam"AT"bathfordhill.co.uk> wrote in message
news:(E-Mail Removed)...
> <SNIP>
>> > It depends how long he's had Home Highway. The minimum contract period
> is
>> > 12
>> > months. If he's had it less than this, he will have to *pay* for the
> rest
>> > of
>> > the 12 month period even if he cancels earlier.
>>
>> No he won't because he is converting to ADSL.
>>
> AFAIK that is only applicable when the ADSL will be with a BT ISP
>
>> > Apart from that, I don't think there's a notice period as such.
>> >
>> > Rather than get BT to convert his line back to PSTN and *then* order
> ADSL,
>> > he would be well advised to go to an ADSL ISP which offers a managed
>> > conversion. That way, HH will be removed and ADSL activated on the
> *same*
>> > day. Futhermore, if the line is found not to support ADSL, HH will be
>> > re-instated at no cost to him.
>>
>> Correct.
>>
>> And he can get his personal number put as call sign on the remaining line
>> (need to hit a competent tele-tubby).
>>
>
> Again when a non BT isp is involved this seems to become very complicated
> compared to when when BT is the ISP.
>
> Not trying to BT but at least they seem able to liase between departments

Dream on....

>
> Ian
>
>

Nil managed my swap from Home Highway to ADSL smoothly 2 yrs ago, it cost
£58 at the time with a BT engineer visit.