Home Choice - poor service

Hi,

My brother signed-up for Home Choice about 4 days ago. This morning, the
service stopped working. He was told the earliest day an Engineer can be
sent is Friday (i.e. in 4 days). Needless to say, he is not too happy with
their customer service.

Given that he only signed-up a few days ago, can he cancel the contract?.
There is nothing about a cooling-off period in their T&Cs.

Thanks for any advice/info.

Lasitha

In article <cnti49$ae3$(E-Mail Removed)>, (E-Mail Removed), a.k.a
Lasitha says...


> My brother signed-up for Home Choice about 4 days ago. This morning, the
> service stopped working. He was told the earliest day an Engineer can be
> sent is Friday (i.e. in 4 days). Needless to say, he is not too happy with
> their customer service.
>
> Given that he only signed-up a few days ago, can he cancel the contract?

DSR (Distant Selling Regulations) probably/possibly applies here. 7 days
is applicable, maybe.

Of course, if they haven't notified him of his cancellation rights, he
could extend that period for up to 3 months ...

His notice must be in writing (letter, fax or email) and he doesn't have
to give a reason, but it might help if he did, he might get a huge
discount to stay!

IANAL

"Tx2" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) t...
> In article <cnti49$ae3$(E-Mail Removed)>, (E-Mail Removed), a.k.a
> Lasitha says...
>
>
>> My brother signed-up for Home Choice about 4 days ago. This morning, the
>> service stopped working. He was told the earliest day an Engineer can be
>> sent is Friday (i.e. in 4 days). Needless to say, he is not too happy
>> with
>> their customer service.
>>
>> Given that he only signed-up a few days ago, can he cancel the contract?
>
> DSR (Distant Selling Regulations) probably/possibly applies here. 7 days
> is applicable, maybe.
>
> Of course, if they haven't notified him of his cancellation rights, he
> could extend that period for up to 3 months ...
>
> His notice must be in writing (letter, fax or email) and he doesn't have
> to give a reason, but it might help if he did, he might get a huge
> discount to stay!

Thanks for the info. I'll ask him to write to them today.

Lasitha