Help with ridiculous BT situation

Wonder if anyone can help with a ridiculous situation I find myself in
with BT on a Home Highway ISDN to ADSL (Nildram) managed conversion.
The situation is exacerbated by the further ridiculous situation that BT
are blocking access to any of their 0800 customer numbers by my mobile
phone company and I am away from a landline at the moment.

Anyway the problem is that BT are telling Nildram that installation
cannot go ahead because there is incompatible equipment on the line.
They will not tell them what the incompatible equipment is (because they
say they cannot discuss customers details with a third party). When I
got to talk to someone in BT they said that because I was not using them
as a service provider they were unable to do the checking on what the
incompatible equipment was. They told me it was a BT Wholesale issue
but BT Wholesale do not talk to the public.

My suspicion is that its the Home Highway box as there is nothing more
than a standard telephone and BT Caller Display box on the line
otherwise plus when I had earlier talked to BT Broadband about the
conversion (before I discovered managed conversion) they found the line,
Home Highway apart, was fine.

Somehow I need to break out of this Catch 22 loop in BT. Does anyone
know of who I should be contacting or any other suggestions?

Tony

Looks like Nildram are not doing their job properly, take a look at what my
ISP (Metronet) says about ISDN

http://support.metronet.co.uk/sales/adsl.xhtml1#isdn

Take note off the £50 + vat charge from BT

Best of Luck


"Tony Raven" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Wonder if anyone can help with a ridiculous situation I find myself in
> with BT on a Home Highway ISDN to ADSL (Nildram) managed conversion.
> The situation is exacerbated by the further ridiculous situation that BT
> are blocking access to any of their 0800 customer numbers by my mobile
> phone company and I am away from a landline at the moment.
>
> Anyway the problem is that BT are telling Nildram that installation
> cannot go ahead because there is incompatible equipment on the line.
> They will not tell them what the incompatible equipment is (because they
> say they cannot discuss customers details with a third party). When I
> got to talk to someone in BT they said that because I was not using them
> as a service provider they were unable to do the checking on what the
> incompatible equipment was. They told me it was a BT Wholesale issue
> but BT Wholesale do not talk to the public.
>
> My suspicion is that its the Home Highway box as there is nothing more
> than a standard telephone and BT Caller Display box on the line
> otherwise plus when I had earlier talked to BT Broadband about the
> conversion (before I discovered managed conversion) they found the line,
> Home Highway apart, was fine.
>
> Somehow I need to break out of this Catch 22 loop in BT. Does anyone
> know of who I should be contacting or any other suggestions?
>
> Tony

On Fri, 06 Aug 2004 10:32:43 +0100, Tony Raven <(E-Mail Removed)>
wrote:

>The situation is exacerbated by the further ridiculous situation that BT
>are blocking access to any of their 0800 customer numbers by my mobile
>phone company and I am away from a landline at the moment.

Youy mean there are NO phone boxes nearby? At all? Not even a few
minutes down the road?

On Fri, 06 Aug 2004 10:32:43 +0100, Tony Raven <(E-Mail Removed)>
wrote:

>The situation is exacerbated by the further ridiculous situation that BT
>are blocking access to any of their 0800 customer numbers by my mobile
>phone company

You will find that 020 7356 5000 is a good alternative. Then ask BT to
call you back at their expense.

--
Hiram Hackenbacker

On 06 Aug 2004, in uk.telecom.broadband, Tony Raven wrote:

>ridiculous situation that BT are blocking access to any of
>their 0800 customer numbers by my mobile phone company and
>I am away from a landline at the moment.

How can you be sure it is BT blocking the call... might be
an idea to give a list of the numbers you tried, and an idea
of the account you have and which mobile network you use. The
odda are that BT doesn't block the call, but the network might
(on the basis that they charge 10p/min or similar and you will
perhaps have to precede the number with * to acknowledge you're
willing to pay for the call. FU set to uk.telecom.mobile



--
com/org/info/biz domains as low as $5.00/year
com/org/info/biz transfers give 12 month extension
Visit <http://www.vfm-domains.com/> today :-))

Tony Raven wrote:


> Anyway the problem is that BT are telling Nildram that installation
> cannot go ahead because there is incompatible equipment on the line.
> They will not tell them what the incompatible equipment is (because they
> say they cannot discuss customers details with a third party). When I
>

Bit of a long shot this but I had a similar situation earlier this year
when an order was rejected for incompatible equipment. We left it a
month or so and reordered with another ISP who rejected the order
because the postcode was wrong - corrected that and order went through -
possible they are rejecting your order but giving the wrong reason?

JP

"Tony Raven" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Wonder if anyone can help with a ridiculous situation I find myself in
> with BT on a Home Highway ISDN to ADSL (Nildram) managed conversion.
---- snip ----------
> Somehow I need to break out of this Catch 22 loop in BT. Does anyone
> know of who I should be contacting or any other suggestions?

Had the same problem when I ordered ADSL from Virgin.net.

The problem "went away" when I ordered my ADSL from Pipex, so either BT
actually did something in response to my emails and phone calls (doubtfull)
or different ISPs have different ways of ordering from BT Wholesale?

My advice is try another ISP. I got nowhere with either BT or Virgin.net as
they kept blaming each other and no response to cc s I sent to Oftcom :-(

Regards - Keef
--
Dartford Kent UK
Email (E-Mail Removed)
(To reply, remove the WRAPPER)
Web: http://homepage.ntlworld.com/k.hallock/fsale.html