Help required - Tiscali Broadband wireless router issues.

I have recently tried to and the install Tiscali 1Mb broadband (1 GB cap) in my
daughters' property. They are light users and the £15.99 pm deal seemed ideal
for their usage, which is mainly shopping and distance learning.

I have ntl cable broadband (2Mb) at my house and installed a Belkin wireless
router with no problems whatsoever, after I had sorted out a few firewall
issues.

However, I seem to be having no end of problems with adsl.

I installed Tiscali using the supplied Sagem USB modem, and even that caused a
problem until the nice gentleman, who was speaking from somewhere on the flood
plain of the Brahmaputra, asked me to check and double-click a Dial-Up
networking ICOM in the network folder. This puzzled me, as I had always thought
that you do not "dial-in" to broadband.

After that, everything seemed to work ok in the "Administrator" login (I'm using
Win2K Pro).

I now ditched the modem (but did not uninstall the Tiscali software - should I?)
and attempted to transfer everything over to a Belkin adsl wireless router.
Using the Belkin wizard and the default setting I was unable to get a
connection, even though the LED's on the Belkin indicated adsl activation and
internet were ok. After many reboots and re-entering of settings I finally
called Tiscali support and an Indian lady then read out some new settings, some
of which I entered in the router, notably PPPOA (not PPPOE) and actual DNS
primary and secondary server IP addresses.

I did not enter any of the other parameters given as the router immediately
sprang into life and I had internet connection on the router and a quick check
with the laptop confirmed that wireless was working as well.

I went on my way rejoicing but subsequently my daughters have reported failure
to connect on their individual logins (both are set to "administrator" level),
often requiring a reboot to do so. A quick double-click of the Tiscali
broadband icon gives an "Error 797".

I need to check that all the setting in the router are to Tiscali's
recommendations but the network properties are set the same as any other PC
connected to a network.

Has anyone else tried a similar installation - I am not at my daughters' PC so I
am unable to try anything atm.

JPG

JPG <(E-Mail Removed)> wrote:
> I have recently tried to and the install Tiscali 1Mb broadband (1 GB
> cap) in my daughters' property. They are light users and the £15.99
> pm deal seemed ideal for their usage, which is mainly shopping and
> distance learning.

So you don't want me to mention that at least one other provider offers an
(allegedly) uncapped 2Mb service for 14.99, then? :-P


> [...] I had always thought that you do not "dial-in" to broadband.

If you've a simple ADSL modem (typically connected to a PC with USB)
then it's treated by the PC as a dial-up connection.


> I now ditched the modem (but did not uninstall the Tiscali software -
> should I?)

Depends whether it offers anything useful to you. I probably would ditch
it, yes.


> and attempted to transfer everything over to a Belkin adsl wireless
> router. Using the Belkin wizard and the default setting I was unable
> to get a connection, even though the LED's on the Belkin indicated
> adsl activation and internet were ok.

Your Belkin is presumably connected via ethernet (or wireless)...? You
will need to ensure that it's configured to be a DHCP Server, so your
PC can get an IP address.

After many reboots and re-entering of settings I finally
> called Tiscali support [...and got...] some new settings, some of
> which I entered in the router, notably PPPOA (not PPPOE) and actual
> DNS primary and secondary server IP addresses.

Yes. UK ADSL is PPPoA, although I've heard N-th hand reports of PPPoE
working in some situations.


> I went on my way rejoicing but subsequently my daughters have reported
> failure to connect on their individual logins (both are set to
> "administrator" level),

Ugh.


> often requiring a reboot to do so. A quick double-click of the Tiscali
> broadband icon gives an "Error 797".

They shouldn't be touching the Tiscali thing at all. In fact, delete it
while you remember so that they can't try to use it. With a ADSL router
you really are "always on" and there's none of this dial-up stupidity.


Chris

JPG wrote:
> I now ditched the modem (but did not uninstall the Tiscali software -
> should I?) and attempted to transfer everything over to a Belkin adsl
> wireless router. Using the Belkin wizard and the default setting I
> was unable to get a connection, even though the LED's on the Belkin
> indicated adsl activation and internet were ok. After many reboots
> and re-entering of settings I finally called Tiscali support and an
> Indian lady then read out some new settings, some of which I entered
> in the router, notably PPPOA (not PPPOE) and actual DNS primary and
> secondary server IP addresses.
Snip
> I went on my way rejoicing but subsequently my daughters have
> reported failure to connect on their individual logins (both are set
> to "administrator" level), often requiring a reboot to do so. A
> quick double-click of the Tiscali broadband icon gives an "Error 797".

Well what do you expect when you aren't using the USB modem??

On Tue, 17 May 2005 18:00:52 +0100, "kraftee" <kraftee@spamoff&die>
wrote:

>JPG wrote:
>> I now ditched the modem (but did not uninstall the Tiscali software -
>> should I?) and attempted to transfer everything over to a Belkin adsl
>> wireless router. Using the Belkin wizard and the default setting I
>> was unable to get a connection, even though the LED's on the Belkin
>> indicated adsl activation and internet were ok. After many reboots
>> and re-entering of settings I finally called Tiscali support and an
>> Indian lady then read out some new settings, some of which I entered
>> in the router, notably PPPOA (not PPPOE) and actual DNS primary and
>> secondary server IP addresses.
>Snip
>> I went on my way rejoicing but subsequently my daughters have
>> reported failure to connect on their individual logins (both are set
>> to "administrator" level), often requiring a reboot to do so. A
>> quick double-click of the Tiscali broadband icon gives an "Error 797".
>
>Well what do you expect when you aren't using the USB modem??

Why the hell can't they supply a proper modem with ethernet output,
like they do with cable. Then it's just a straightforward networking
job.

JPG


>

JPG wrote:
> On Tue, 17 May 2005 18:00:52 +0100, "kraftee" <kraftee@spamoff&die>
> wrote:
>
>> JPG wrote:
>>> I now ditched the modem (but did not uninstall the Tiscali software
>>> - should I?) and attempted to transfer everything over to a Belkin
>>> adsl wireless router. Using the Belkin wizard and the default
>>> setting I was unable to get a connection, even though the LED's on
>>> the Belkin indicated adsl activation and internet were ok. After
>>> many reboots and re-entering of settings I finally called Tiscali
>>> support and an Indian lady then read out some new settings, some of
>>> which I entered in the router, notably PPPOA (not PPPOE) and actual
>>> DNS primary and secondary server IP addresses.
>> Snip
>>> I went on my way rejoicing but subsequently my daughters have
>>> reported failure to connect on their individual logins (both are set
>>> to "administrator" level), often requiring a reboot to do so. A
>>> quick double-click of the Tiscali broadband icon gives an "Error
>>> 797".
>>
>> Well what do you expect when you aren't using the USB modem??
>
> Why the hell can't they supply a proper modem with ethernet output,
> like they do with cable. Then it's just a straightforward networking
> job.

With cable you do pay a rental fee for the the modem (it's included in the
monthly fee) & it has to be returned at the end of the contract with ADSL
the modems are generally free & you get what you pay for..... i.e not much
good for any 'seriouse usage'. Mind you at least one ISP is now sending out
Voyager 205's which are a one port ethernet solution so maybe things are
changing for the better...