Help please - downstream speed good but internet access from PC slow.

Hi

I have been asked to check out a neighbours PC (18 month old Win 7 ) which
is very slow to d/load e-mail and web pages.
Accessing the router using the same ethernet cable to my Win 7 laptop ( the
router isn't wireless) the down/upstream is
around 8000/450 and a speed checker on my laptop confirms this. Real world
d/loads are fast.
However on the PC with the same router it is painfully slow - minutes to
open a web page.
I have checked the PC for all virii/malware using several different programs
other than the Norton that is already installed.
Disabling the Norton make no difference whatever.

I have swapped ethernet cables, checked and updated the NIC drivers but have
run out of ideas. I think it may be an update causing the problem
but have no idea which it is likely to be. OK, I could back up everthing,
zap the h/d and start afresh but first I'd like to ask if anyone else has
come across this issue.
If it wasn't for the fact my laptop is OK I would have been sure the IP
profile was to blame.
Has anyone any suggestions? grateful for any help.

Thanks Conrad

"Conrad" <(E-Mail Removed)> wrote:
> Hi
>
> I have been asked to check out a neighbours PC (18 month old Win 7 )
> which is very slow to d/load e-mail and web pages.
> Accessing the router using the same ethernet cable to my Win 7 laptop (
> the router isn't wireless) the down/upstream is
> around 8000/450 and a speed checker on my laptop confirms this. Real
> world d/loads are fast.
> However on the PC with the same router it is painfully slow - minutes to open a web page.
> I have checked the PC for all virii/malware using several different
> programs other than the Norton that is already installed.
> Disabling the Norton make no difference whatever.
>
> I have swapped ethernet cables, checked and updated the NIC drivers but
> have run out of ideas. I think it may be an update causing the problem
> but have no idea which it is likely to be. OK, I could back up everthing,
> zap the h/d and start afresh but first I'd like to ask if anyone else has
> come across this issue.
> If it wasn't for the fact my laptop is OK I would have been sure the IP
> profile was to blame.
> Has anyone any suggestions? grateful for any help.
>
> Thanks Conrad

Is anything else on the network at all, or is it just this one pc with a
cable to the router?

Hello

No there is nothing else on the network, one PC cabled to router.

Thanks

Conrad


"Simon Finnigan" wrote in message
news:997785787333140979.219764simonfinnigan-(E-Mail Removed)...

"Conrad" <(E-Mail Removed)> wrote:
> Hi
>
> I have been asked to check out a neighbours PC (18 month old Win 7 )
> which is very slow to d/load e-mail and web pages.
> Accessing the router using the same ethernet cable to my Win 7 laptop (
> the router isn't wireless) the down/upstream is
> around 8000/450 and a speed checker on my laptop confirms this. Real
> world d/loads are fast.
> However on the PC with the same router it is painfully slow - minutes to
> open a web page.
> I have checked the PC for all virii/malware using several different
> programs other than the Norton that is already installed.
> Disabling the Norton make no difference whatever.
>
> I have swapped ethernet cables, checked and updated the NIC drivers but
> have run out of ideas. I think it may be an update causing the problem
> but have no idea which it is likely to be. OK, I could back up everthing,
> zap the h/d and start afresh but first I'd like to ask if anyone else has
> come across this issue.
> If it wasn't for the fact my laptop is OK I would have been sure the IP
> profile was to blame.
> Has anyone any suggestions? grateful for any help.
>
> Thanks Conrad

Is anything else on the network at all, or is it just this one pc with a
cable to the router?

"Conrad" <(E-Mail Removed)> wrote:
> Hello
>
> No there is nothing else on the network, one PC cabled to router.
>
> Thanks
>
> Conrad

Have you tried a new network card in the PC? You've shown that everything
up to the cable is fine, ,but a slightly duff connector in the socket in
the network port could possibly result in lots of errors, slowing down the
connection.

Certainly worth a thought given the cost of a new network card compared to
the time to do a new installation :-)

> "Simon Finnigan" wrote in message
> news:997785787333140979.219764simonfinnigan-(E-Mail Removed)...
>
> "Conrad" <(E-Mail Removed)> wrote:
>> Hi
>>
>> I have been asked to check out a neighbours PC (18 month old Win 7 )
>> which is very slow to d/load e-mail and web pages.
>> Accessing the router using the same ethernet cable to my Win 7 laptop (
>> the router isn't wireless) the down/upstream is
>> around 8000/450 and a speed checker on my laptop confirms this. Real
>> world d/loads are fast.
>> However on the PC with the same router it is painfully slow - minutes to
>> > open a web page.
>> I have checked the PC for all virii/malware using several different
>> programs other than the Norton that is already installed.
>> Disabling the Norton make no difference whatever.
>>
>> I have swapped ethernet cables, checked and updated the NIC drivers but
>> have run out of ideas. I think it may be an update causing the problem
>> but have no idea which it is likely to be. OK, I could back up everthing,
>> zap the h/d and start afresh but first I'd like to ask if anyone else has
>> come across this issue.
>> If it wasn't for the fact my laptop is OK I would have been sure the IP
>> profile was to blame.
>> Has anyone any suggestions? grateful for any help.
>>
>> Thanks Conrad
>
> Is anything else on the network at all, or is it just this one pc with a
> cable to the router?