I have not see the error "are you sure this file exists" ever as a network
error. What is the operating system of the computer giving this error?? Is
the same network cable plugged into the new computer that was plugged into
the old computer?? There are ways to trace a wire if need be or a new one
may be an option and repeaters or a powered hub can be used to manage a
distance problem if that really is the problem. Sounds to me like they just
plain don't care. Is there any way you can go their boss or boss's boss? If
you don't have a little network expertise it will be very difficult for you
to fix if no one on your end wants to help as you need to know the name and
tcp/ip address of the network and target server, if you are on the same
network, router interface IP addresses, etc. If you know the name or IP
address of the server you need to access you can try to ping it at the
command line to see if you get a response to establish basic network
connectivity. For instance try the commands [ ping servername] or [ ping
xxx.xxx.xxx.xxx ] where xxx.xxx.xxx.xxx is the IP network address of the
server. You can find tcp/ip configuration of your computer by running the
[ ipconfig /all ] command. Try to ping a computer on you local network or on
any computer try [ ping localhost ] to see what a successful ping looks
like. Tracert is a command similar to ping that can be used to track network
access to a computer address that is not on your network and would travel in
"hops" over routers which route IP traffic between networks.
In tcp/ip the term network refers to the part of a computers IP address that
is the network a computer is on. For instance for a typical class c network
an IP address of 192.168.1.150 would indicate that the computer is on
network address 192.168.1. and the computer address would be ....150. When
you do an ipconfig /all you will see your IP address and the subnet mask. If
the subnet mask ends in 255 as in 255.255.255.0, that means that the network
address is the first three octets while the last is the host address as the
example I listed. Kind of like the network address is the street and the
computer/host address is the house on the street. If traffic has to travel
to a different IP network, then that is when a router is required. Anyhow
hopefully that will give you something to start with but isf it was me and
you need access to that server I would raise holy hell with the those that
could do something about it, meaning those that could make a phone call to
the IT department and ask them "tell me again why I am paying or need you"
--- Steve
http://support.microsoft.com/default...en-us%3B314067 -- link
for network troubleshooting. It is for XP but most applies to otherWindows
operating systems, especailly command line tools.
"Philip Wagstaff" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My small department had one old, slow desktop computer which was linked to
> a large network. The computer suddenly died. It was replaced with a new
> desk computer. It works except its says it cannot find our server and its
> components, "are you sure this file exists".
>
> Repeated appeals to our IT finally produced the explanation that the
> server socket outlet is at the maximum distance of 80m even though it
> worked before! and they have no way of knowing which cable it is as they
> are not labeled, so they cannot trace the connection and therefore nothing
> can be done and they've washed their hands of it.
>
> Can anyone suggest a solution other than sacking our IT etc? This really
> is a major pain. Please, any suggestions keep them very simple I am no
> computer whiz.
>
> If you need more information please send to the newsgroup and I'll do my
> best to dig it up.
>
> Thanks,
> --
> Phil Wagstaff
>
>
>
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