Help - BT Number not recognised by ADSL Checker

Hi all,

I have some friends who are with BT however the number does not appear
to come up on BT's ADSL checker !

I've doubled checked I have the correct number - which I do - its not
new and been the same for many years.

They do have one element that is probably different to most domestic
lines though. They have two lines but one number - not two lines and two
numbers. As I understand it one line goes to the phone upstairs with the
other to the phone downstairs. This seemed to have come about some years
ago when to get around the problem of having the line tied up when using
dialup up BT offered for a single payment to give them a second line but
using the same number so when the modem is in use on the upstairs "line"
the phone downstairs can still be used (I get the impression they are
not billed for two lines though !). Likewise if the phone downstairs in
use for voice and somebody else call rather than receiving an engaged
tone the phone upstairs rings.

Its not so much the two lines that are a puzzle but why doesn't the BT
checker recognise their number - as a result of this could it be
possible that "their" phone number is masking the actual phone number
now assigned to the line by BT ?

Any help appreciated.

Many thanks.

--
FF

Replies by e-mail will not be seen.

In message <(E-Mail Removed)>,
(E-Mail Removed) writes
>Hi all,
>
>I have some friends who are with BT however the number does not appear
>to come up on BT's ADSL checker !
>
>I've doubled checked I have the correct number - which I do - its not
>new and been the same for many years.
>
>They do have one element that is probably different to most domestic
>lines though. They have two lines but one number - not two lines and two
>numbers. As I understand it one line goes to the phone upstairs with the
>other to the phone downstairs. This seemed to have come about some years
>ago when to get around the problem of having the line tied up when using
>dialup up BT offered for a single payment to give them a second line but
>using the same number so when the modem is in use on the upstairs "line"
>the phone downstairs can still be used (I get the impression they are
>not billed for two lines though !). Likewise if the phone downstairs in
>use for voice and somebody else call rather than receiving an engaged
>tone the phone upstairs rings.
>
>Its not so much the two lines that are a puzzle but why doesn't the BT
>checker recognise their number - as a result of this could it be
>possible that "their" phone number is masking the actual phone number
>now assigned to the line by BT ?
>
>Any help appreciated.
>
>Many thanks.
>
Probably they have three numbers - one for each line (a circuit id which
they may not know) and a logical number that hunts to either of the two
lines. The logical number can't have ADSL so it doesn't appear in the
checker.

Try dialling 17070 on each of the two lines. You will probably get two
different "circuit" numbers. Try the checker with the one that matches
the line you want to put ADSL on.

Regards
--
Peter R Cook

(E-Mail Removed) wrote:

> Its not so much the two lines that are a puzzle but why doesn't the BT
> checker recognise their number - as a result of this could it be
> possible that "their" phone number is masking the actual phone number
> now assigned to the line by BT ?

Sounds like then have an aux working (second line) - perhaps you have
been given one of the two possible bypass numbers to check (one bypass
number could be allocated to each line). In any event if there is an
aux working line you can't have ADSL on it.

"Peter R Cook" <(E-Mail Removed)> wrote in message
news:iZoeS1BSTNLFFwC$@wisty.plus.com...
| In message <(E-Mail Removed)>,
| (E-Mail Removed) writes
| >Hi all,
| >
| >I have some friends who are with BT however the number does not appear
| >to come up on BT's ADSL checker !
| >
| >I've doubled checked I have the correct number - which I do - its not
| >new and been the same for many years.
| >
| >They do have one element that is probably different to most domestic
| >lines though. They have two lines but one number - not two lines and two
| >numbers. As I understand it one line goes to the phone upstairs with the
| >other to the phone downstairs. This seemed to have come about some years
| >ago when to get around the problem of having the line tied up when using
| >dialup up BT offered for a single payment to give them a second line but
| >using the same number so when the modem is in use on the upstairs "line"
| >the phone downstairs can still be used (I get the impression they are
| >not billed for two lines though !).

They may well have either an Aux line (same number but seperate line) but they
would definately pay for this as an extra line or they have a Home
Highway/Business Highway/ISDN service. In any case none of these will work with
the BT Broadband number checker as they are not 'compatible' products.

On 11 Oct 2006, (E-Mail Removed) wrote:

>They do have one element that is probably different to most domestic
>lines though. They have two lines but one number

Sounds like a multi-line group which is blocked from getting ADSL (like
a number of other things, probably in part for marketing reasons). Why
it didn't appear in a line check is still not clear, but some check on
that line would normally show "line is unsuitable for one of the
following reasons <list>

(I used to have a multi-line group, otherwise called auxiliary working
until I had one line split off to provide ISDN.)

NoNeedToKnow wrote:
> On 11 Oct 2006, (E-Mail Removed) wrote:
>
>
>>They do have one element that is probably different to most domestic
>>lines though. They have two lines but one number
>
>
> Sounds like a multi-line group which is blocked from getting ADSL (like
> a number of other things, probably in part for marketing reasons).

The reason could be more for ease of administration than
anything else. Multi-lines are (IME, at the customer end)
rarely marked in hunt order (line 1, 2, etc.) and there may
be no way on all the relevant databases to identify which
circuit is carrying the additional service. Imagine the
potential confusion of trying to provide service on lines 3
and 7, say, of a MLG.

(E-Mail Removed) wrote:
> Hi all,
>
> I have some friends who are with BT however the number does not
> appear
> to come up on BT's ADSL checker !
>
> I've doubled checked I have the correct number - which I do - its
> not
> new and been the same for many years.
>
> They do have one element that is probably different to most domestic
> lines though. They have two lines but one number - not two lines and
> two numbers. As I understand it one line goes to the phone upstairs
> with the other to the phone downstairs. This seemed to have come
> about some years ago when to get around the problem of having the
> line tied up when using dialup up BT offered for a single payment to
> give them a second line but using the same number so when the modem
> is in use on the upstairs "line" the phone downstairs can still be
> used (I get the impression they are not billed for two lines though
> !). Likewise if the phone downstairs in use for voice and somebody
> else call rather than receiving an engaged tone the phone upstairs
> rings.
>
> Its not so much the two lines that are a puzzle but why doesn't the
> BT
> checker recognise their number - as a result of this could it be
> possible that "their" phone number is masking the actual phone
> number
> now assigned to the line by BT ?
>
> Any help appreciated.
>
> Many thanks.

PABX hunt groups aren't compatable with ADSL, your friend has such a
thing even though it is only 2 lines..

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi all,
>
> I have some friends who are with BT however the number does not appear
> to come up on BT's ADSL checker !
>
> I've doubled checked I have the correct number - which I do - its not
> new and been the same for many years.
>
> They do have one element that is probably different to most domestic
> lines though. They have two lines but one number - not two lines and two
> numbers. As I understand it one line goes to the phone upstairs with the
> other to the phone downstairs. This seemed to have come about some years
> ago when to get around the problem of having the line tied up when using
> dialup up BT offered for a single payment to give them a second line but
> using the same number so when the modem is in use on the upstairs "line"
> the phone downstairs can still be used (I get the impression they are
> not billed for two lines though !). Likewise if the phone downstairs in
> use for voice and somebody else call rather than receiving an engaged
> tone the phone upstairs rings.
>
> Its not so much the two lines that are a puzzle but why doesn't the BT
> checker recognise their number - as a result of this could it be
> possible that "their" phone number is masking the actual phone number
> now assigned to the line by BT ?

In addition to the comments you've received regarding Multi-lines, which are
not ADSL compatible, BT's line checker has been a bit wobbly over the last
few days - declaring known BT single lines as "not a recognise BT number"

Repeated tests eventually accept that it is a BT number.

Peter R Cook wrote:

>Probably they have three numbers - one for each line (a circuit id which
>they may not know) and a logical number that hunts to either of the two
>lines. The logical number can't have ADSL so it doesn't appear in the
>checker.

Thanks Peter - I guess that is what I was wondering was the case....

>Try dialling 17070 on each of the two lines. You will probably get two
>different "circuit" numbers. Try the checker with the one that matches
>the line you want to put ADSL on.

Never thought of trying that that !

Saw them last night and both circuits report the same number !

The number being reported is "their" number they have had for years. It
is this number that the ADSL checker says is not recognised (as against
having something on the line that might prohibit ADSL).

I did mention on Tuesday evening though that I would suggest before
taking things further it might be a good idea to get the line back to
one single number/line there could be (at that time) unforeseen
problems.

Thanks to all the replies though.

--
FF

Pier Danone wrote:

>They may well have either an Aux line (same number but seperate line) but they
>would definately pay for this as an extra line or they have a Home
>Highway/Business Highway/ISDN service.

No HH/BH (to their knowledge) but they do confirm they are being billed
for the additional line although I don't have the details/charges.

>In any case none of these will work with
>the BT Broadband number checker as they are not 'compatible' products.

Appreciate that but the BT checker is saying "There is no data available
for this number..." as against "you might have something incompatible on
your line".

At the moment all of the ISP's I've tried have said they can't provide a
service as the number doesn't exist so the job stops at the first
hurdle.

I've suggested they contact BT and just get back to one line/number to
take things further or could there even then be some hidden problems ?

Many thamnks.

--
FF