Help with BT Basic

I'm looking for some help and advice for some friends who use BT
Broadband Basic. For the past week or so they have been unable to
connect, the green arrows in the system tray show an upward stream but
no downstream. They receive error 721 after the BT modem tries to connect.

They have spoken to the BT support guys who just ran through the same
things I tried myself, but still no connection.

The power and DSL lights are showing on the modem so I guess the
broadband signal is there?

As a broadband cable user myself I don't have a clue when it comes to
adsl, can anyone help?

Thanks.

Bacillus Cereus wrote:
|| I'm looking for some help and advice for some friends who use BT
|| Broadband Basic. For the past week or so they have been unable to
|| connect, the green arrows in the system tray show an upward stream but
|| no downstream. They receive error 721 after the BT modem tries to
|| connect.
||
|| They have spoken to the BT support guys who just ran through the same
|| things I tried myself, but still no connection.
||
|| The power and DSL lights are showing on the modem so I guess the
|| broadband signal is there?
||
|| As a broadband cable user myself I don't have a clue when it comes to
|| adsl, can anyone help?
||
|| Thanks.

Is the DSL light static, as it should be?

Have they plugged *anything* in to any of the phone sockets without a
filter?

Jono wrote:
> Bacillus Cereus wrote:
> || I'm looking for some help and advice for some friends who use BT
> || Broadband Basic. For the past week or so they have been unable to
> || connect, the green arrows in the system tray show an upward stream but
> || no downstream. They receive error 721 after the BT modem tries to
> || connect.
> ||
> || They have spoken to the BT support guys who just ran through the same
> || things I tried myself, but still no connection.
> ||
> || The power and DSL lights are showing on the modem so I guess the
> || broadband signal is there?
> ||
> || As a broadband cable user myself I don't have a clue when it comes to
> || adsl, can anyone help?
> ||
> || Thanks.
>
> Is the DSL light static, as it should be?
>
> Have they plugged *anything* in to any of the phone sockets without a
> filter?
>
>

DSL light is static, filters fitted to both phone sockets.

Bacillus Cereus wrote:
> Jono wrote:
>> Bacillus Cereus wrote:
>>>> I'm looking for some help and advice for some friends who use BT
>>>> Broadband Basic. For the past week or so they have been unable to
>>>> connect, the green arrows in the system tray show an upward stream
>>>> but no downstream. They receive error 721 after the BT modem tries
>>>> to connect.
>>>>
>>>> They have spoken to the BT support guys who just ran through the
>>>> same things I tried myself, but still no connection.
>>>>
>>>> The power and DSL lights are showing on the modem so I guess the
>>>> broadband signal is there?
>>>>
>>>> As a broadband cable user myself I don't have a clue when it comes
>>>> to adsl, can anyone help?
>>>>
>>>> Thanks.
>>
>> Is the DSL light static, as it should be?
>>
>> Have they plugged *anything* in to any of the phone sockets without a
>> filter?
>>
>>
>
> DSL light is static, filters fitted to both phone sockets.


Can they access via bt_test_user@ (whatever the ISP's gateway is
called), no password is required.

If they can't then their virtual pathway is either incorrect or
corrupted & only the ISP can get something done about that. If they can
then the chances are there is something incorrect with the way that they
are inputing the login username, remember it could be case sensitive.

Oh & by the way, normally the network login user name is not the same as
the email adress so make sure that they know the differences..

Kraftee wrote:
> Bacillus Cereus wrote:
>
>>Jono wrote:
>>
>>>Bacillus Cereus wrote:
>>>
>>>>>I'm looking for some help and advice for some friends who use BT
>>>>>Broadband Basic. For the past week or so they have been unable to
>>>>>connect, the green arrows in the system tray show an upward stream
>>>>>but no downstream. They receive error 721 after the BT modem tries
>>>>>to connect.
>>>>>
>>>>>They have spoken to the BT support guys who just ran through the
>>>>>same things I tried myself, but still no connection.
>>>>>
>>>>>The power and DSL lights are showing on the modem so I guess the
>>>>>broadband signal is there?
>>>>>
>>>>>As a broadband cable user myself I don't have a clue when it comes
>>>>>to adsl, can anyone help?
>>>>>
>>>>>Thanks.
>>>
>>>Is the DSL light static, as it should be?
>>>
>>>Have they plugged *anything* in to any of the phone sockets without a
>>>filter?
>>>
>>>
>>
>>DSL light is static, filters fitted to both phone sockets.
>
>
>
> Can they access via bt_test_user@ (whatever the ISP's gateway is
> called), no password is required.
>
> If they can't then their virtual pathway is either incorrect or
> corrupted & only the ISP can get something done about that. If they can
> then the chances are there is something incorrect with the way that they
> are inputing the login username, remember it could be case sensitive.
>
> Oh & by the way, normally the network login user name is not the same as
> the email adress so make sure that they know the differences..
>
>

thanks for that, tried bt_test_user and still getting error 721

Bacillus Cereus wrote:
> Kraftee wrote:
>> Bacillus Cereus wrote:
>>
>>> Jono wrote:
>>>
>>>> Bacillus Cereus wrote:
>>>>
>>>>>> I'm looking for some help and advice for some friends who use BT
>>>>>> Broadband Basic. For the past week or so they have been unable to
>>>>>> connect, the green arrows in the system tray show an upward
>>>>>> stream but no downstream. They receive error 721 after the BT
>>>>>> modem tries to connect.
>>>>>>
>>>>>> They have spoken to the BT support guys who just ran through the
>>>>>> same things I tried myself, but still no connection.
>>>>>>
>>>>>> The power and DSL lights are showing on the modem so I guess the
>>>>>> broadband signal is there?
>>>>>>
>>>>>> As a broadband cable user myself I don't have a clue when it
>>>>>> comes to adsl, can anyone help?
>>>>>>
>>>>>> Thanks.
>>>>
>>>> Is the DSL light static, as it should be?
>>>>
>>>> Have they plugged *anything* in to any of the phone sockets
>>>> without a filter?
>>>>
>>>>
>>>
>>> DSL light is static, filters fitted to both phone sockets.
>>
>>
>>
>> Can they access via bt_test_user@ (whatever the ISP's gateway is
>> called), no password is required.
>>
>> If they can't then their virtual pathway is either incorrect or
>> corrupted & only the ISP can get something done about that. If they
>> can then the chances are there is something incorrect with the way
>> that they are inputing the login username, remember it could be case
>> sensitive. Oh & by the way, normally the network login user name is
>> not the
>> same as the email adress so make sure that they know the
>> differences..
>
> thanks for that, tried bt_test_user and still getting error 721

Sounds very much like a call to the ISP's helpdesk, sorry but before you
try login in with

bt_test@startup_domain to see if there is any connectivity at all

Kraftee wrote:

>
> Sounds very much like a call to the ISP's helpdesk, sorry but before you
> try login in with
>
> bt_test@startup_domain to see if there is any connectivity at all
>
>

BT have just told them it's a fault their end and it should be resolved
over the weekend. We will see.

On Sat, 29 Oct 2005 21:25:41 +0100, "Kraftee"
<(E-Mail Removed) please we're bristish.com> wrote:

>Bacillus Cereus wrote:
>> Jono wrote:
>>> Bacillus Cereus wrote:
>>>>> I'm looking for some help and advice for some friends who use BT
>>>>> Broadband Basic. For the past week or so they have been unable to
>>>>> connect, the green arrows in the system tray show an upward stream
>>>>> but no downstream. They receive error 721 after the BT modem tries
>>>>> to connect.
>
>Oh & by the way, normally the network login user name is not the same as
>the email adress so make sure that they know the differences..
>

With BT BB I thought the username was irrelevant - it goes by the
phone line to authenticate that much of it - unless I am in error

Does not matter what I use.

(E-Mail Removed) wrote:
> On Sat, 29 Oct 2005 21:25:41 +0100, "Kraftee"
> <(E-Mail Removed) please we're bristish.com> wrote:
>
>> Bacillus Cereus wrote:
>>> Jono wrote:
>>>> Bacillus Cereus wrote:
>>>>>> I'm looking for some help and advice for some friends who use BT
>>>>>> Broadband Basic. For the past week or so they have been unable to
>>>>>> connect, the green arrows in the system tray show an upward
>>>>>> stream but no downstream. They receive error 721 after the BT
>>>>>> modem tries to connect.
>>
>> Oh & by the way, normally the network login user name is not the
>> same as the email adress so make sure that they know the
>> differences..
>>
>
> With BT BB I thought the username was irrelevant - it goes by the
> phone line to authenticate that much of it - unless I am in error
>
> Does not matter what I use.

Normally with Bt Broadband it's------- firstname.lastname@btbroadband
..com but not always

On Sun, 30 Oct 2005 00:13:21 +0100, "Kraftee"
<(E-Mail Removed) please we're bristish.com> wrote:

>(E-Mail Removed) wrote:
>> On Sat, 29 Oct 2005 21:25:41 +0100, "Kraftee"
>> <(E-Mail Removed) please we're bristish.com> wrote:
>>
>>> Bacillus Cereus wrote:
>>>> Jono wrote:
>>>>> Bacillus Cereus wrote:
>>>>>>> I'm looking for some help and advice for some friends who use BT
>>>>>>> Broadband Basic. For the past week or so they have been unable to
>>>>>>> connect, the green arrows in the system tray show an upward
>>>>>>> stream but no downstream. They receive error 721 after the BT
>>>>>>> modem tries to connect.
>>>
>>> Oh & by the way, normally the network login user name is not the
>>> same as the email adress so make sure that they know the
>>> differences..
>>>
>>
>> With BT BB I thought the username was irrelevant - it goes by the
>> phone line to authenticate that much of it - unless I am in error
>>
>> Does not matter what I use.
>
>Normally with Bt Broadband it's------- firstname.lastname@btbroadband
>.com but not always

A Chinese friend of mine couldn't log in to BT broadband because when
he tried to, he spelt his name properly. It was only when he mis-spelt
it to conform with the BT version, that he could get through.

--
Regards,
Mike Halmarack

Drop the EGG to email me.