Grrrr.... 7 days downtime!??!

Today my phone number was changed, not the line, just the number for reason
out of my control. I've been with freeserve for 4 years, I've been with
freeserve broadband for 20 months or more.

I was unsure whether or not having purely my number changed would affect my
broadband connection, well, it did. Today my connection cut out completely
at round about the same time the number was changed. I called 'Wanashit' and
explained.....man on phone, he say:

"Our records have your connection change down for the 27th April"......

WTF, this is beyind a joke. Over a week to change my connection over. I use
my broadband connection for work, I deal with huge files every day, without
my connection I don't earn money. Now I find myself paying 4p a minute for
56k access until next Thursday. I'm extremely angry....

Is there any else I can do? I'm about ready to drop freeserve altogether. 7
days is just ridiculous is not? I'm sure I can get another ISP to sign up
for a new account in that time.

:-/

mark

In an earlier contribution to this discussion,
mike <(E-Mail Removed)> wrote:

> Today my phone number was changed, not the line, just the number for
> reason out of my control. I've been with freeserve for 4 years, I've
> been with freeserve broadband for 20 months or more.
>
> I was unsure whether or not having purely my number changed would
> affect my broadband connection, well, it did. Today my connection cut
> out completely at round about the same time the number was changed. I
> called 'Wanashit' and explained.....man on phone, he say:
>
> "Our records have your connection change down for the 27th
> April"......
>
> WTF, this is beyind a joke. Over a week to change my connection over.
> I use my broadband connection for work, I deal with huge files every
> day, without my connection I don't earn money. Now I find myself
> paying 4p a minute for 56k access until next Thursday. I'm extremely
> angry....
>
> Is there any else I can do? I'm about ready to drop freeserve
> altogether. 7 days is just ridiculous is not? I'm sure I can get
> another ISP to sign up for a new account in that time.
>
> :-/
>
> mark


I'm confused - unless you mean 27th MAY?
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is Black Hole!

"Tiscali Tim" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...

>
>
> I'm confused - unless you mean 27th MAY?

sorry, indeed I do....

On Wed, 19 May 2004 14:29:52 UTC, "mike"
<(E-Mail Removed)> wrote:

> Today my phone number was changed, not the line, just the number for reason
> out of my control. I've been with freeserve for 4 years, I've been with
> freeserve broadband for 20 months or more.

ADSL is tied to the phone number; that's how BT's systems work. The
problem is down to BT, not Wanadoo.

Having said that, if they'd been clued-up they could have probably kept
you better informed; but they're not known for being clued-up, are they?
--
Bob Eager
begin a new life...dump Windows!

"Bob Eager" <(E-Mail Removed)> wrote in message
news:176uZD2KcidF-pn2-(E-Mail Removed)...
> On Wed, 19 May 2004 14:29:52 UTC, "mike"
> <(E-Mail Removed)> wrote:
>
> > Today my phone number was changed, not the line, just the number for
reason
> > out of my control. I've been with freeserve for 4 years, I've been with
> > freeserve broadband for 20 months or more.
>
> ADSL is tied to the phone number; that's how BT's systems work. The
> problem is down to BT, not Wanadoo.
>
> Having said that, if they'd been clued-up they could have probably kept
> you better informed; but they're not known for being clued-up, are they?
> --
> Bob Eager

Hi Bob,

I remember when you were with The Silver Ullet Band.

Jim

mike wrote:
> "Tiscali Tim" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>
>
>>
>>I'm confused - unless you mean 27th MAY?
>
>
> sorry, indeed I do....
>
>
Any bod at Wanadoo can change your number on the system in seconds -
subject to any procedures to verify the change - phone and ask to speak
to a supervisor or ask to be referred to the CAT team at Leeds.

L3K