Goodbye NTL:Telewest.. hello Virgin Media

NTL:Telewest announced today that it is to change its name to Virgin Media -
as it reported its third quarter results. The company declared net losses
for the period of £96.1 million - up from £52.1 million last time - but
revenues increased by 140.6 million to £1.02 billion.

The results follow NTL's acquisition earlier this year of Telewest and
Virgin Mobile.

NTL:Telewest said the name change will take place in the first quarter of
next year to take advantage of the Virgin brand.

The company reported a 13 per cent growth over the previous quarter in the
number of broadband subscribers to 265,000 and said telephony customers
increased by 6,100, although due to churn issues there were also significant
disconnections of broadband and telephony customers.

Until the re-brand, NTL:Telewest will continue to provide services under its
existing brand name. Virgin Mobile will continue as part of the new Virgin
Media group.

NTL:Telewest president and chief executive Steve Burch said: "Virgin Media
will shake up the market by bringing the Virgin traditions of value for
money, brilliant customer service and innovation to the world of
entertainment and communications.

"While work remains to be done between now and the re-brand, our decision to
announce its name and logo today is a reflection of my confidence that we're
well on the way to creating an organisation that can live up to this vision
by consistently putting the consumer first."

Gordon McCallum, chief executive officer of Virgin Management and an NTL
board member, said: "Taking on the Virgin brand is about much more than a
new name and logo above the door. NTL:Telewest's management team has
consistently demonstrated that it understands this and the commitment that's
needed to succeed. Much has already been achieved and we're confident that
the company's on track to deliver the Virgin promise when we re-brand next
year."

Regards
Sunil

> NTL:Telewest president and chief executive Steve Burch said: "Virgin Media
> will shake up the market by bringing the Virgin traditions of value for
> money, brilliant customer service and innovation to the world of
> entertainment and communications.

Virgin traditions - hmmm, that will be

i) blaming all faults on faulty kit bequeathed to them
ii) promising the earth as compensation for crap service today - the
old 'jam tomorrow' routine
iii) when i) has been replaced, blame all faults on new equipment
settling in, and 'teething problems
iv) lengthy, 40+ minute waits on an 0845 number to rectify
aforementioned faults

Brilliant customer service ??? Where ?
Innovation - erm, slap a Virgin logo on it, get someone else to pay for
it, and erm, take most of the credit for it.

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
>> NTL:Telewest president and chief executive Steve Burch said: "Virgin
>> Media
>> will shake up the market by bringing the Virgin traditions of value for
>> money, brilliant customer service and innovation to the world of
>> entertainment and communications.
>
> Virgin traditions - hmmm, that will be
>
> i) blaming all faults on faulty kit bequeathed to them
> ii) promising the earth as compensation for crap service today - the
> old 'jam tomorrow' routine
> iii) when i) has been replaced, blame all faults on new equipment
> settling in, and 'teething problems
> iv) lengthy, 40+ minute waits on an 0845 number to rectify
> aforementioned faults
>
> Brilliant customer service ??? Where ?
> Innovation - erm, slap a Virgin logo on it, get someone else to pay for
> it, and erm, take most of the credit for it.

If the "Virgin traditions" you point out above are in any small measure
imported into NTL, then I am sure many NTL customers will be happy with the
improvement.

Sunil Sood wrote:
> NTL:Telewest announced today that it is to change its name to Virgin Media -

Same shit, different shovel.

Charlie Mitchell wrote:
> Sunil Sood wrote:
> > NTL:Telewest announced today that it is to change its name to Virgin Media -
>
> Same shit, different shovel.

Not true, i work for NTL:Telewest, and they are changing things BIG
TIME!!

NTL have taken on over 1,000 new staff in Swansea to manage calls & are
still taking on more.

Virgin Media will be a new start for NTL as Richard Branson will get a
say in what goes on there, so the new Virgin Media will be much better
than the current NTL.

P.S. If you ring 150 or 151 from an NTL landline, you get customer
service for free.

"Xeonwales" <(E-Mail Removed)> wrote in message

> NTL have taken on over 1,000 new staff in Swansea to manage calls &
> are
> still taking on more.

In India.

Gonz wrote:
> "Xeonwales" <(E-Mail Removed)> wrote in message
>
> > NTL have taken on over 1,000 new staff in Swansea to manage calls &
> > are
> > still taking on more.
>
> In India.

Swansea mainly

On Thu, 09 Nov 2006 01:54:16 +0000, Charlie Mitchell
<(E-Mail Removed)> wrote:

>Sunil Sood wrote:
>> NTL:Telewest announced today that it is to change its name to Virgin Media -
>
>Same shit, different shovel.
Rubbish Charlie it as been my experience the only shit regarding media
access in this country are the ADSL ISP's give me BY/NTL any day of
the week

On 9 Nov 2006 01:51:56 -0800, "Xeonwales" <(E-Mail Removed)>
wrote:


>Not true, i work for NTL:Telewest, and they are changing things BIG
>TIME!!
But they are still trying to run before they can walk they talk of
providing 50Mb Internet connections God in heaven I shall be pleased
when they manage to provide me with the 4Mb which I am paying for and
not getting many people in my area have the same problem he is paying
for 10MB and only getting 5 .
I prefer BY to ADFSL providers but it is time
Telewest/Blueyonder/NTL/ Virgin or whatever else they decide to call
themselves next week got their finger out and provided the service
which customers are paying for .

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Thu, 09 Nov 2006 01:54:16 +0000, Charlie Mitchell
> <(E-Mail Removed)> wrote:
>
>>Sunil Sood wrote:
>>> NTL:Telewest announced today that it is to change its name to Virgin
>>> Media -
>>
>>Same shit, different shovel.

> Rubbish Charlie it as been my experience the only shit regarding media
> access in this country are the ADSL ISP's give me BY/NTL any day of
> the week

The blueyonder troll spoketh...

I'm on ADSL, faster than what BY/NTL can provide, and they're a cable
company.
Rock solid connection of 16MB.

You're on 4MB with BY/NTL and you're only gettin half that.

They're talkin of bringin out a 50MB connection.
What utter nonsense, they need to learn to walk before they start
runnin!