Getting a CBUK code from BT

BT are required BY LAW to give you your CBUK number whenever you request it.

My ISP tried saying the very same thing as yours, until I pointed out the
law to them and said they had no choice.

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)


Ian McIntosh <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My original 12-month contract on the "vanilla" BT Broadband service is
about
> to expire, so I'm looking to go elsewhere, but I need my CBUK code. I
> contacted BT Broadband customer support, who replied that they couldn't
give
> me the code since they don't have it and I'd need to "contact my ISP"
> ...Duhhh???...
>
> I suggested that BT Broadband was my ISP, but since then it's all gone
> rather silent.
>
> I'm either asking the wrong question or asking it of the wrong people:
> Who/which part of BT do I get my CBUK code from? I'll be rather p***ed off
> it turns out to be BT procrastinating in order to squeeze a few more quid
> out of me...
>
>
>
>

My original 12-month contract on the "vanilla" BT Broadband service is about
to expire, so I'm looking to go elsewhere, but I need my CBUK code. I
contacted BT Broadband customer support, who replied that they couldn't give
me the code since they don't have it and I'd need to "contact my ISP"
....Duhhh???...

I suggested that BT Broadband was my ISP, but since then it's all gone
rather silent.

I'm either asking the wrong question or asking it of the wrong people:
Who/which part of BT do I get my CBUK code from? I'll be rather p***ed off
it turns out to be BT procrastinating in order to squeeze a few more quid
out of me...

If BT are your ISP and they are not acknowledging the fact then you will
need to consider taking the issue to either OFTEL or the ISPA

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)


Ian McIntosh <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I don't think they were refusing to give me the number, just failing to
> recognise that I was actually one of their own customers. To quote:
>
> "I am sorry but you will have to contact your ISP to get your CBUK number.
> We do not have that information for you here but they will be more than
> happy to help you when you contact them."
>
> I think incompetence is the problem rather than illigitemacy.
>
> Ian
>
>
> "Steven Burn" <(E-Mail Removed)> wrote in message
> news:bqj2oj$23fdkr$(E-Mail Removed)...
> > BT are required BY LAW to give you your CBUK number whenever you request
> it.
> >
> > My ISP tried saying the very same thing as yours, until I pointed out
the
> > law to them and said they had no choice.
> >
> > --
> >
> > Regards
> >
> > Steven Burn
> > Ur I.T. Mate Group
> > www.it-mate.co.uk
> >
> > Keeping it FREE!
> >
> > Disclaimer:
> > I know I'm probably wrong, I just like taking part ;o)
> >
> >
> > Ian McIntosh <(E-Mail Removed)> wrote in message
> > news:(E-Mail Removed)...
> > > My original 12-month contract on the "vanilla" BT Broadband service is
> > about
> > > to expire, so I'm looking to go elsewhere, but I need my CBUK code. I
> > > contacted BT Broadband customer support, who replied that they
couldn't
> > give
> > > me the code since they don't have it and I'd need to "contact my ISP"
> > > ...Duhhh???...
> > >
> > > I suggested that BT Broadband was my ISP, but since then it's all gone
> > > rather silent.
> > >
> > > I'm either asking the wrong question or asking it of the wrong people:
> > > Who/which part of BT do I get my CBUK code from? I'll be rather p***ed
> off
> > > it turns out to be BT procrastinating in order to squeeze a few more
> quid
> > > out of me...
> > >
> > >
> > >
> > >
> >
> >
>
>

I don't think they were refusing to give me the number, just failing to
recognise that I was actually one of their own customers. To quote:

"I am sorry but you will have to contact your ISP to get your CBUK number.
We do not have that information for you here but they will be more than
happy to help you when you contact them."

I think incompetence is the problem rather than illigitemacy.

Ian


"Steven Burn" <(E-Mail Removed)> wrote in message
news:bqj2oj$23fdkr$(E-Mail Removed)...
> BT are required BY LAW to give you your CBUK number whenever you request
it.
>
> My ISP tried saying the very same thing as yours, until I pointed out the
> law to them and said they had no choice.
>
> --
>
> Regards
>
> Steven Burn
> Ur I.T. Mate Group
> www.it-mate.co.uk
>
> Keeping it FREE!
>
> Disclaimer:
> I know I'm probably wrong, I just like taking part ;o)
>
>
> Ian McIntosh <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > My original 12-month contract on the "vanilla" BT Broadband service is
> about
> > to expire, so I'm looking to go elsewhere, but I need my CBUK code. I
> > contacted BT Broadband customer support, who replied that they couldn't
> give
> > me the code since they don't have it and I'd need to "contact my ISP"
> > ...Duhhh???...
> >
> > I suggested that BT Broadband was my ISP, but since then it's all gone
> > rather silent.
> >
> > I'm either asking the wrong question or asking it of the wrong people:
> > Who/which part of BT do I get my CBUK code from? I'll be rather p***ed
off
> > it turns out to be BT procrastinating in order to squeeze a few more
quid
> > out of me...
> >
> >
> >
> >
>
>

On Tue, 02 Dec 2003 22:25:51 +0000, Ian McIntosh wrote:

> I don't think they were refusing to give me the number, just failing to
> recognise that I was actually one of their own customers. To quote:
>
> "I am sorry but you will have to contact your ISP to get your CBUK number.
> We do not have that information for you here but they will be more than
> happy to help you when you contact them."
>
> I think incompetence is the problem rather than illigitemacy.
>
> Ian

If you don't get anywhere soon, drop an email to Oftel, use the forms on their
site. I logged a complaint about my ISP and expected nothing from it. They
actually phoned me back the following day to persue my complaint.
You could simply ask them, who you should contact to get your CBUK number. If
my experience with them is anything to go by you should get a quick reply to
a simple question.

Graham.

Better do it quick - Oftel is no more after the end of this month. Welcome
to Ofcom instead...

D

"Steven Burn" <(E-Mail Removed)> wrote in message
news:bqj3kq$23h8q3$(E-Mail Removed)...
> If BT are your ISP and they are not acknowledging the fact then you will
> need to consider taking the issue to either OFTEL or the ISPA
>
> --
>
> Regards
>
> Steven Burn
> Ur I.T. Mate Group
> www.it-mate.co.uk
>
> Keeping it FREE!
>
> Disclaimer:
> I know I'm probably wrong, I just like taking part ;o)
>
>
> Ian McIntosh <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
> > I don't think they were refusing to give me the number, just failing to
> > recognise that I was actually one of their own customers. To quote:
> >
> > "I am sorry but you will have to contact your ISP to get your CBUK
number.
> > We do not have that information for you here but they will be more than
> > happy to help you when you contact them."
> >
> > I think incompetence is the problem rather than illigitemacy.
> >
> > Ian
> >
> >
> > "Steven Burn" <(E-Mail Removed)> wrote in message
> > news:bqj2oj$23fdkr$(E-Mail Removed)...
> > > BT are required BY LAW to give you your CBUK number whenever you
request
> > it.
> > >
> > > My ISP tried saying the very same thing as yours, until I pointed out
> the
> > > law to them and said they had no choice.
> > >
> > > --
> > >
> > > Regards
> > >
> > > Steven Burn
> > > Ur I.T. Mate Group
> > > www.it-mate.co.uk
> > >
> > > Keeping it FREE!
> > >
> > > Disclaimer:
> > > I know I'm probably wrong, I just like taking part ;o)
> > >
> > >
> > > Ian McIntosh <(E-Mail Removed)> wrote in message
> > > news:(E-Mail Removed)...
> > > > My original 12-month contract on the "vanilla" BT Broadband service
is
> > > about
> > > > to expire, so I'm looking to go elsewhere, but I need my CBUK code.
I
> > > > contacted BT Broadband customer support, who replied that they
> couldn't
> > > give
> > > > me the code since they don't have it and I'd need to "contact my
ISP"
> > > > ...Duhhh???...
> > > >
> > > > I suggested that BT Broadband was my ISP, but since then it's all
gone
> > > > rather silent.
> > > >
> > > > I'm either asking the wrong question or asking it of the wrong
people:
> > > > Who/which part of BT do I get my CBUK code from? I'll be rather
p***ed
> > off
> > > > it turns out to be BT procrastinating in order to squeeze a few more
> > quid
> > > > out of me...
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

"Ian McIntosh" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> My original 12-month contract on the "vanilla" BT Broadband service is
about
> to expire, so I'm looking to go elsewhere, but I need my CBUK code. I
> contacted BT Broadband customer support, who replied that they couldn't
give
> me the code since they don't have it and I'd need to "contact my ISP"
> ...Duhhh???...
A colleague had a similar problem. He found that BT Accounts Department
were very helpful and provided the CBUK straight away.

Chris

Graham <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) s.com...
<snip>
> You could simply ask them, who you should contact to get your CBUK number.
If
> my experience with them is anything to go by you should get a quick reply
to
> a simple question.
</snip>

The people to contact for the CBUK number are the ISP themselves as only
they hold the number (obviously the telco have it too but, they aren't
allowed to give it to you because of privacy laws apparently).

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)

On Tue, 02 Dec 2003 22:25:51 +0000, in article
<(E-Mail Removed)> "Ian McIntosh"
<(E-Mail Removed)> wrote:

> I don't think they were refusing to give me the number, just failing to
> recognise that I was actually one of their own customers. To quote:
>
> "I am sorry but you will have to contact your ISP to get your CBUK number.
> We do not have that information for you here but they will be more than
> happy to help you when you contact them."
>
> I think incompetence is the problem rather than illigitemacy.

Don't forget that BT is supposed to have chinese walls between the ISP and
network-supplier parts of itself. Perhaps this is what is causing the
confusion.

--

Brian Morrison

please observe reply-to address

On Tue, 2 Dec 2003 22:10:31 -0000, "Steven Burn"
<(E-Mail Removed)> wrote:

>BT are required BY LAW to give you your CBUK number whenever you request it.

Bear in mind that having the CBUK is absolutely NO use on it's own. It
is simply an identifier for your ADSL circuit, which is one part of
the information required when requesting an ISP migration. CBUKs are
often provided to customers when they log a fault and are certainly
not private. However, unless you have spoken to the right people at
your ISP about the migration process and they have acknowledged that
they will respond positively to a migration request made against your
account, then any migration attempt will fail anyway.

I would be interested in which law forces BT to give this information
out (And whether we are talking about BT providing your CBUK
regardless of your ISP, or whether you are saying it is law that all
ISPs must provide a CBUK to their customers)? I am certain however
that there is no law that says an ISP must respond to a migration
request, so as I say, solely having this information is not a lot of
use.

Most ISPs of course welcome the migration scheme and spend a lot of
time making sure it works, because they realise that by giving
consumers an easy ride, they are just as likely to gain lost customers
back as they are to lose them. At the end of the day though, like
every other ISP, we would only authorise a migration if we have had a
request to close the existing account beforehand and all contractual
terms had been fulfilled.

With Regards,

Ian
--
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