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"PlusNet Support Team" <(E-Mail Removed)> wrote in message news  (E-Mail Removed)...> On Tue, 30 Nov 2004 20:52:04 -0000, Gareth Edmondson > <(E-Mail Removed)> wrote: > >> Hi Guys, >> >> Quite possibly a stupid question, but are those who have accounts with >> Force >> 9 affected by announcements from PlusNet? We know they are the same >> company, >> but would this user/pipe issue affect Force9 customers? >> >> Have any Force9 customers had the e-mail about their usage? >> >> Cheers >> >> Gareth Edmondson >> >> > > Hi Gareth, > > Both Force9 and PlusNet customers (and Free-Online too) share the same > network and all the services are provided on the same equipment. Therefore > in most cases anything that affects PlusNet will affect Force9 and > Free-Online as well. > If you look through the service status postings you'll notice most are the > same across the three, and the portal content is almost identical. > > With Regards, > > Dave, > -- > | Dave Tomlinson Broadband Solutions For > | Customer Support for Home & Business > | PlusNet plc @ http://www.plus.net > + ----- My Referrals - It pays to recommend PlusNet ----- Again a question which may sound stupid to some - but why? Why not just put everyone under one brand name? You all use the same portal. WOuldn't it be better to have a one stop shop? Or is it for business purposes. Cheers Gareth |
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On Tue, 30 Nov 2004 22:56:55 -0000, Gareth Edmondson
<(E-Mail Removed)> wrote: > > "PlusNet Support Team" <(E-Mail Removed)> wrote in message > news (E-Mail Removed)...>> On Tue, 30 Nov 2004 20:52:04 -0000, Gareth Edmondson >> <(E-Mail Removed)> wrote: >> >>> Hi Guys, >>> >>> Quite possibly a stupid question, but are those who have accounts with >>> Force >>> 9 affected by announcements from PlusNet? We know they are the same >>> company, >>> but would this user/pipe issue affect Force9 customers? >>> >>> Have any Force9 customers had the e-mail about their usage? >>> >>> Cheers >>> >>> Gareth Edmondson >>> >>> >> >> Hi Gareth, >> >> Both Force9 and PlusNet customers (and Free-Online too) share the same >> network and all the services are provided on the same equipment. >> Therefore >> in most cases anything that affects PlusNet will affect Force9 and >> Free-Online as well. >> If you look through the service status postings you'll notice most are >> the >> same across the three, and the portal content is almost identical. >> >> With Regards, >> >> Dave, >> -- >> | Dave Tomlinson Broadband Solutions For >> | Customer Support for Home & Business >> | PlusNet plc @ http://www.plus.net >> + ----- My Referrals - It pays to recommend PlusNet ----- > > Again a question which may sound stupid to some - but why? Why not just > put > everyone under one brand name? You all use the same portal. WOuldn't it > be > better to have a one stop shop? Or is it for business purposes. > > Cheers > > Gareth > > Hi Gareth, There are a few reasons why the three brands exist seperately still. The main one is that each vISP has its own namespace, so the same username could exist across all three, for example I have the username dtomlinson on each vISP. By merging into one portal we'd have to change the way people logged in, by, for example adding a realm to the username like you have with ADSL. So on F9 for example I'd log into the portal with (E-Mail Removed) Also as you can probably imagine this would be a huge undertaking, not only would we making major changes to the portal structure and content but also informing our customers of the changes. With Regards, Dave, -- | Dave Tomlinson Broadband Solutions For | Customer Support for Home & Business | PlusNet plc @ http://www.plus.net + ----- My Referrals - It pays to recommend PlusNet ----- |
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