Fax etc.

Before I had broadband I used to be able to use my PC for Faxing. I
also have another ISP which is dial up, actually this one belongs to
my husband. He doesn't want to change his email address. Whilst we
can download and post from the broadband account, even to the dial up
supplier, neither the fax nor the dial up will connect. Both dial
out and you hear the pickup at the other end but it gets dropped
before a connection is established. Someone told me this happens
when the line is split for broadband and that you need several filters
to enable it to work. I have tried this and still no joy.

Can anyone shed any light on this and perhaps make suggestions as to
how we might remedy it.

RAM

In an earlier contribution to this discussion,
Rambler <(E-Mail Removed)> wrote:

> Before I had broadband I used to be able to use my PC for Faxing. I
> also have another ISP which is dial up, actually this one belongs to
> my husband. He doesn't want to change his email address. Whilst we
> can download and post from the broadband account, even to the dial up
> supplier, neither the fax nor the dial up will connect. Both dial
> out and you hear the pickup at the other end but it gets dropped
> before a connection is established. Someone told me this happens
> when the line is split for broadband and that you need several filters
> to enable it to work. I have tried this and still no joy.
>
> Can anyone shed any light on this and perhaps make suggestions as to
> how we might remedy it.
>
> RAM

There *shouldn't* be a problem. I have broadband, and can use an analog
fax/modem to send faxes ok. I also dial into a PAYG dial-up account from
time to time, to stop it from getting zapped.

Can you describe your setup in terms of phone sockets and filters - and what
is plugged into what.
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is invalid.

On 2-Sep-2005, Rambler <(E-Mail Removed)> wrote:

> Before I had broadband I used to be able to use my PC for Faxing. I
> also have another ISP which is dial up, actually this one belongs to
> my husband. He doesn't want to change his email address. Whilst we
> can download and post from the broadband account, even to the dial up
> supplier, neither the fax nor the dial up will connect. Both dial
> out and you hear the pickup at the other end but it gets dropped
> before a connection is established. Someone told me this happens
> when the line is split for broadband and that you need several filters
> to enable it to work. I have tried this and still no joy.
>
> Can anyone shed any light on this and perhaps make suggestions as to
> how we might remedy it.
>
> RAM

I have a dedicated phone line to my PC with an ADSL filter.
The ADSL side of the filter goes into my ADSL router and the phone side of
the filter goes into my 56k PCI fax modem.
This gives me always on ADSL and always on Fax usin WinFax on my PC.
I'm not quite sure if I understand what you're saying, you're not trying to
connect to dialup or fax out with your ADSL modem are you ?
As for your hubby keeping an email account form an old ISP, rather than
having to keep using dialup every now and again to keep the account active,
some ISPs will just charge a small fee to keep your email account without
needing to use dialup. I've recently done that with BT to keep some emails
active.

--
Not Available

"Rambler" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Before I had broadband I used to be able to use my PC for Faxing. I
> also have another ISP which is dial up, actually this one belongs to
> my husband. He doesn't want to change his email address. Whilst we
> can download and post from the broadband account, even to the dial up
> supplier, neither the fax nor the dial up will connect. Both dial
> out and you hear the pickup at the other end but it gets dropped
> before a connection is established. Someone told me this happens
> when the line is split for broadband and that you need several filters
> to enable it to work. I have tried this and still no joy.
>
> Can anyone shed any light on this and perhaps make suggestions as to
> how we might remedy it.
>
> RAM

Your husband will probably be able to use his old email address via your
broadband connection.

You will need to set the POP3 server to that of the ISP that supplied the
address,

and the SMTP server to that of your ADSL provider.

This works in most cases.

You will probably need to connect to your dial-up account every couple of
months or so to keep it live (I assume its PAYG)

As for the other problem, is the dial-up modem connected to the "phone" side
of the filter?

Does it connect when the router is turned off?



--
Graham.



%Profound_observation%

Graham said

>Your husband will probably be able to use his old email address via your
>broadband connection.
>
>You will need to set the POP3 server to that of the ISP that supplied the
>address,
>
>and the SMTP server to that of your ADSL provider.
>
>This works in most cases.

Yes that works perfectly.

>You will probably need to connect to your dial-up account every couple of
>months or so to keep it live (I assume its PAYG)

Exactly. That is the problem.


>As for the other problem, is the dial-up modem connected to the "phone" side
>of the filter?

Yes, it can't be otherwise surely? Square socket and usual oblong
'phone one. The 'phone works perfectly too.
>
>Does it connect when the router is turned off?

Yes, as before it dials and gets picked up but dropped immediately
before recognition I suppose. It does this regardless of which
numbers I am calling. I have tried it with the ISP and several FAX
numbers all with the same result.

Many thanks for your response anyway.



RAM

"Rambler" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Yes, as before it dials and gets picked up but dropped immediately
> before recognition I suppose. It does this regardless of which
> numbers I am calling. I have tried it with the ISP and several FAX
> numbers all with the same result.
>
> Many thanks for your response anyway.
>
>
>
> RAM
>

"Rambler" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
>>As for the other problem, is the dial-up modem connected to the "phone"
>>side
>>of the filter?
>
> Yes, it can't be otherwise surely? Square socket and usual oblong
> 'phone one. The 'phone works perfectly too.

I imagine he was eliminating the unlikely case that the phone was connected
via a BT socket/RJ45 plug lead into the RJ45 (ADSL) socket of the
microfilter.

>>Does it connect when the router is turned off?
>
> Yes, as before it dials and gets picked up but dropped immediately
> before recognition I suppose. It does this regardless of which
> numbers I am calling. I have tried it with the ISP and several FAX
> numbers all with the same result.

So before your line had broadband activated on it, you could make dial-up
and fax calls on it but since it's been "broadbanded" you can't? Hmmm. Looks
like BT may have cocked something up.

Since it's a problem with the analogue voice aspect of the line (modem and
fax use voice frequencies) BT should be able to investigate the problem via
Faults (I think it's 151).

It might be worth testing the following if you're able before you raise a
fault call:

- If possible, try with a different microfilter for the modem: I wonder if
the one you're using is being a bit too aggressive and cutting out some of
the voice signals that the modem uses.

- Try disconnecting the rest of the wiring in the house from the BT master
socket (the one where the phone line comes into the house). This will only
be feasible if the house wiring is from a socket that plugs into the master
socket rather than being wired into the back of the socket. Whether or not
you can disconnect the rest of the wiring, connect your PC's modem to the
master socket (via a microfilter) and unplug everything (including
microfilters themselves) from the rest of the house wiring.

- If you're able to borrow a real fax machine (eg from a friend or from
work) try using that to send a fax. If that fails too, it strengthens the
case that it's the line that's at fault rather than the modem card.


One other thought: if you want to keep the dial-up account active and you've
not solved the problem, are you able to set up another PC (eg a laptop) with
the dial-up phone number and username/password and dial in from another
phone line (eg a friend's). Obviously this is just a stop-gap to buy you
time until the line problem is fixed, because you still want the ability to
send faxes as well as make the keepalive dial-up calls.


Is fax and modem (even if only to a limited connection speed) guaranteed for
a BT line - can you insist that as part of their terms and conditions they
investigate until the problem is fixed, or do they only guarantee to provide
acceptable voice quality?

On 2 Sep 2005 21:50, "Martin Underwood" <(E-Mail Removed)> wrote:

>"Rambler" <(E-Mail Removed)> wrote

>> Yes, it can't be otherwise surely? Square socket and usual oblong
>> 'phone one. The 'phone works perfectly too.

>I imagine he was eliminating the unlikely case that the phone was connected
>via a BT socket/RJ45 plug lead into the RJ45 (ADSL) socket of the filter.

I think you mean RJ11 (RJ45 is used on the ethernet connections of a router,
for example, while phone side is typically an RJ11 <-> RJ11 or a RJ11 <-> BT
cable.

>> Yes, as before it dials and gets picked up but dropped immediately
>> before recognition I suppose. It does this regardless of which
>> numbers I am calling. I have tried it with the ISP and several FAX
>> numbers all with the same result.

>So before your line had broadband activated on it, you could make dial-up
>and fax calls on it but since it's been "broadbanded" you can't? Hmmm. Looks
>like BT may have cocked something up.
snip
>- If you're able to borrow a real fax machine (eg from a friend or from
>work) try using that to send a fax. If that fails too, it strengthens the
>case that it's the line that's at fault rather than the modem card.

There's always the chance of some modem setting being wrong. I had to "go back
to basics" recently when someone involved with a charity organisation wanted
some help in case their office PC wasn't working (the previous office user
had 'left in a huff' and had 'lost' the keys so the room had not been open for
6 months, and having found all filing and desk draws also locked, there was a
little suspicion the PC might have also been rendered unusable out of spite).

I dug out some modems here (56k, 28.8 and 14.4) and could get no joy until I
changed settings concerning DTR etc... similar symptoms - would dial but in
an instant it would hang up with some error and go into retry stage... Not
a BT line problem at all, just the hardware control signals making the PC/
modem fail to get any further than a 5p, 1 second, failed connection :-(

> if you want to keep the dial-up account active

Another thought is to register a domain at low cost and forever ditch ISP-
related mail address as the contact given to others (obviously one might need
it as a destination for mail to be forwarded into, though not always... and a
free hosting account means a few MB of web pages/photos can be put online for
nothing but the 'cost' of ones time. .info can be had for US$3/year now...


>Is fax and modem (even if only to a limited connection speed) guaranteed for
>a BT line - can you insist that as part of their terms and conditions they
>investigate until the problem is fixed, or do they only guarantee to provide
>acceptable voice quality?

I believe the old requirement was to support fax (ie as slow as 2400 !!) but a
more recent change meant 28.8 is expected, though I don't know if this is part
of the USO that covers BT. Peter M.


--
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