Fatal error during installation of network card drivers?

I have a new Dell PowerEdge 2950 server. I backed up and restored an older
Dell server onto the hardware. I reinstalled all the drivers and everything
works...except the networking. The original server had an Intel network card.
I uninstalled the original drivers and software from the new server. I
allowed it to detect the new network card (a Broadcom 5708C NetXtreme II
card) and it asked for drivers. I gave it the correct drivers directly from
the Dell website and it immediately comes back with "Fatal error during
installation" and refuses to install the drivers.

I went to Broadcom's website and download their latest drivers. It gets to
the same point but after it fails, the properties for the device say (Code
10), which means it needs the drivers. How can I FORCE this stupid OS to
accept these drivers that I KNOW to be correct?

Hello,

Could you restart your DELL server in SAFE MODE by pressing F8 , remove the
NIC drivers,and check if there are any errors in the device manager.

then Restart the server in normal mode and reinstall NIC drivers.
- Check again before if there are no hardware conflicts.
- Check the event viewer for errors.
- Is the PnP enabled ?

Olivier C.

Hewlett Packard pour le support Microsoft

################################################## ##############


"Abaddon" <(E-Mail Removed)> wrote in message
news:78F51AEA-6857-4949-A3E8-(E-Mail Removed)...
>I have a new Dell PowerEdge 2950 server. I backed up and restored an older
> Dell server onto the hardware. I reinstalled all the drivers and
> everything
> works...except the networking. The original server had an Intel network
> card.
> I uninstalled the original drivers and software from the new server. I
> allowed it to detect the new network card (a Broadcom 5708C NetXtreme II
> card) and it asked for drivers. I gave it the correct drivers directly
> from
> the Dell website and it immediately comes back with "Fatal error during
> installation" and refuses to install the drivers.
>
> I went to Broadcom's website and download their latest drivers. It gets to
> the same point but after it fails, the properties for the device say (Code
> 10), which means it needs the drivers. How can I FORCE this stupid OS to
> accept these drivers that I KNOW to be correct?

I tried exactly that with no success. The only errors that show up in the
Event Viewer are related to the network card not starting up (IE: DHCP Server
not starting, etc). The network card still shows the drivers aren't installed
in the device manager. I can't have it install them automatically and I can't
force the correct drivers to install. It's like there's something still in
the registry that won't see anything but the Intel card...even though I
completely removed the Intel drivers through the Add/Remove wizard.

"Olivier C." wrote:

> Hello,
>
> Could you restart your DELL server in SAFE MODE by pressing F8 , remove the
> NIC drivers,and check if there are any errors in the device manager.
>
> then Restart the server in normal mode and reinstall NIC drivers.
> - Check again before if there are no hardware conflicts.
> - Check the event viewer for errors.
> - Is the PnP enabled ?
>
> Olivier C.
>
> Hewlett Packard pour le support Microsoft
>
> ################################################## ##############
>
>
> "Abaddon" <(E-Mail Removed)> wrote in message
> news:78F51AEA-6857-4949-A3E8-(E-Mail Removed)...
> >I have a new Dell PowerEdge 2950 server. I backed up and restored an older
> > Dell server onto the hardware. I reinstalled all the drivers and
> > everything
> > works...except the networking. The original server had an Intel network
> > card.
> > I uninstalled the original drivers and software from the new server. I
> > allowed it to detect the new network card (a Broadcom 5708C NetXtreme II
> > card) and it asked for drivers. I gave it the correct drivers directly
> > from
> > the Dell website and it immediately comes back with "Fatal error during
> > installation" and refuses to install the drivers.
> >
> > I went to Broadcom's website and download their latest drivers. It gets to
> > the same point but after it fails, the properties for the device say (Code
> > 10), which means it needs the drivers. How can I FORCE this stupid OS to
> > accept these drivers that I KNOW to be correct?
>
>
>

Hello ,

Is there any yellow question marks in the device manager or conflicts ?
Have you tried to install another network interface card ?

Could you use DEVCON to see any information referring to your network card
in the registry and ...clean it :

http://support.microsoft.com/kb/311272

Overview of DEVCON :

http://technet2.microsoft.com/window....mspx?mfr=true

DEVCON is very powerful to fix this kind of problem.


Regards ,

Olivier C.

Hewlett Packard for Microsoft Customer Services and Support

I have your answer:
Thanks to James McDonald of Australia for finding this solution.

have a Windows 2003 SBS SP1 box on a Dell PE750. As a disaster recovery
trial I decided to try and recover it to a Dell PE1950 which obviously has
different hardware. The PE750 has “Intel Pro/1000 CT� nics and the PE1950 has
“Broadcom NetXtreme II GigE� Nics not to mention different RAID controllers.

Backups are done via Veritas Backup Exec 9.1 for SBS. So I followed the
restore procedure from Veritas (Doc ID: 243037).

I ran into problems after I restored the OS (System State) to the new
hardware.

The Symptoms:
After restoring the backup from the PE750 to the PE1950. The Broadcom nics
worked but kept being re-detected evey reboot. Every time the add hardware
wizard was run to re-install the drivers the error was “Fatal Error During
Installation�.

The Cause (I think):
Incorrect version of C:\windows\system32\drivers\wdf01000.sys not allowing
the install to run.

The Resolution:
The remedy was to boot to safe mode with networking, rename the wdf01000.sys
file, and then from device manager update the drivers using the driver files
that dell copies to c:\drivers\R166055

More Info:
There are some trouble-shooting steps here
http://www.microsoft.com/whdc/Driver...F_install.mspx which explains
where to look. I used notepad to open C:\Windows\wdf01005inst.log and found
the error message “FileVersion of C:\windows\system32\drivers\wdf01000.sys is
greater than 1.5.5600.0″.


Good Luck,
David Webb
Consulting Systems Engineer

Here is the answer thanks to James McDonald of Australia:
have a Windows 2003 SBS SP1 box on a Dell PE750. As a disaster
recovery trial I decided to try and recover it to a Dell PE1950 which
obviously has different hardware. The PE750 has $B!H(BIntel Pro/1000 CT$B!I(B
nics and the PE1950 has $B!H(BBroadcom NetXtreme II GigE$B!I(B Nics not to
mention different RAID controllers.

Backups are done via Veritas Backup Exec 9.1 for SBS. So I followed
the restore procedure from Veritas (Doc ID: 243037).

I ran into problems after I restored the OS (System State) to the new
hardware.

The Symptoms:
After restoring the backup from the PE750 to the PE1950. The Broadcom
nics worked but kept being re-detected evey reboot. Every time the add
hardware wizard was run to re-install the drivers the error was $B!H(BFatal
Error During Installation$B!I(B.

The Cause (I think):
Incorrect version of C:\windows\system32\drivers\wdf01000.sys not
allowing the install to run.

The Resolution:
The remedy was to boot to safe mode with networking, rename the
wdf01000.sys file, and then from device manager update the drivers
using the driver files that dell copies to c:\drivers\R166055

More Info:
There are some trouble-shooting steps here
http://www.microsoft.com/whdc/Driver...F_install.mspx which
explains where to look. I used notepad to open C:\Windows
\wdf01005inst.log and found the error message $B!H(BFileVersion of C:
\windows\system32\drivers\wdf01000.sys is greater than 1.5.5600.0$B!m(B.

The answer turned out to be going into the registry and deleting the regkey
for the old network card. I solved it about a month ago. Thanks for the
follow up though.

"(E-Mail Removed)" wrote:

> Here is the answer thanks to James McDonald of Australia:
> have a Windows 2003 SBS SP1 box on a Dell PE750. As a disaster
> recovery trial I decided to try and recover it to a Dell PE1950 which
> obviously has different hardware. The PE750 has “Intel Pro/1000 CT�
> nics and the PE1950 has “Broadcom NetXtreme II GigE� Nics not to
> mention different RAID controllers.
>
> Backups are done via Veritas Backup Exec 9.1 for SBS. So I followed
> the restore procedure from Veritas (Doc ID: 243037).
>
> I ran into problems after I restored the OS (System State) to the new
> hardware.
>
> The Symptoms:
> After restoring the backup from the PE750 to the PE1950. The Broadcom
> nics worked but kept being re-detected evey reboot. Every time the add
> hardware wizard was run to re-install the drivers the error was “Fatal
> Error During Installation�.
>
> The Cause (I think):
> Incorrect version of C:\windows\system32\drivers\wdf01000.sys not
> allowing the install to run.
>
> The Resolution:
> The remedy was to boot to safe mode with networking, rename the
> wdf01000.sys file, and then from device manager update the drivers
> using the driver files that dell copies to c:\drivers\R166055
>
> More Info:
> There are some trouble-shooting steps here
> http://www.microsoft.com/whdc/Driver...F_install.mspx which
> explains where to look. I used notepad to open C:\Windows
> \wdf01005inst.log and found the error message “FileVersion of C:
> \windows\system32\drivers\wdf01000.sys is greater than 1.5.5600.0″.
>
>

I am having this same exact issue, could you let me know what the regkey was
that you deleted? Thanks in advance!!

"Abaddon" wrote:

> The answer turned out to be going into the registry and deleting the regkey
> for the old network card. I solved it about a month ago. Thanks for the
> follow up though.
>
> "(E-Mail Removed)" wrote:
>
> > Here is the answer thanks to James McDonald of Australia:
> > have a Windows 2003 SBS SP1 box on a Dell PE750. As a disaster
> > recovery trial I decided to try and recover it to a Dell PE1950 which
> > obviously has different hardware. The PE750 has “Intel Pro/1000 CT�
> > nics and the PE1950 has “Broadcom NetXtreme II GigE� Nics not to
> > mention different RAID controllers.
> >
> > Backups are done via Veritas Backup Exec 9.1 for SBS. So I followed
> > the restore procedure from Veritas (Doc ID: 243037).
> >
> > I ran into problems after I restored the OS (System State) to the new
> > hardware.
> >
> > The Symptoms:
> > After restoring the backup from the PE750 to the PE1950. The Broadcom
> > nics worked but kept being re-detected evey reboot. Every time the add
> > hardware wizard was run to re-install the drivers the error was “Fatal
> > Error During Installation�.
> >
> > The Cause (I think):
> > Incorrect version of C:\windows\system32\drivers\wdf01000.sys not
> > allowing the install to run.
> >
> > The Resolution:
> > The remedy was to boot to safe mode with networking, rename the
> > wdf01000.sys file, and then from device manager update the drivers
> > using the driver files that dell copies to c:\drivers\R166055
> >
> > More Info:
> > There are some trouble-shooting steps here
> > http://www.microsoft.com/whdc/Driver...F_install.mspx which
> > explains where to look. I used notepad to open C:\Windows
> > \wdf01005inst.log and found the error message “FileVersion of C:
> > \windows\system32\drivers\wdf01000.sys is greater than 1.5.5600.0″.
> >
> >