Fast24 Ltd. Lack of connectivity

I am not a fast24 broadband customer, and right now I wouldn't want to be either.

I do, however, have a couple of domains which have become unusable due to the
current outage.

Fast24.net, domainbuster.com, and larknet.co.uk's nameservers are not reachable
at the time. The domain support telephone number does not accept incoming
calls, and the main contact telephone number contains a recorded message about a
'Broadband connection issue at 12:45pm' (with no date) and hangs up.

I have begun the tortuous procedure of relocating my domain's DNS away from
their network to something significantly more reliable.

Anyone have any further information?

Until I hear otherwise, I am assuming that the company have ceased trading.

Jim

Im in the process of leaving fast24....web/email is still working though.

"Jim Howes" <(E-Mail Removed)> wrote in message
news:ei787b$45g$1$(E-Mail Removed)...
>I am not a fast24 broadband customer, and right now I wouldn't want to be
>either.
>
> I do, however, have a couple of domains which have become unusable due to
> the
> current outage.
>
> Fast24.net, domainbuster.com, and larknet.co.uk's nameservers are not
> reachable
> at the time. The domain support telephone number does not accept incoming
> calls, and the main contact telephone number contains a recorded message
> about a
> 'Broadband connection issue at 12:45pm' (with no date) and hangs up.
>
> I have begun the tortuous procedure of relocating my domain's DNS away
> from
> their network to something significantly more reliable.
>
> Anyone have any further information?
>
> Until I hear otherwise, I am assuming that the company have ceased
> trading.
>
> Jim

> I am not a fast24 broadband customer, and right now I wouldn't want
> to be either.
>
> I do, however, have a couple of domains which have become unusable
> due to the current outage.
>
> Fast24.net, domainbuster.com, and larknet.co.uk's nameservers are not
> reachable at the time. The domain support telephone number does not
> accept incoming calls, and the main contact telephone number contains
> a recorded message about a 'Broadband connection issue at 12:45pm'
> (with no date) and hangs up.
>
> I have begun the tortuous procedure of relocating my domain's DNS
> away from their network to something significantly more reliable.
>
> Anyone have any further information?

http://www.theregister.co.uk/2006/10...4_uksolutions/

> Until I hear otherwise, I am assuming that the company have ceased
> trading.

Peter Crosland

Alex Wilson wrote:
> Im in the process of leaving fast24....web/email is still working though.

???

www.fast24.net redirects to something that calls itself spamevade.com

The recorded message has changed to 'The outage which began at 1pm Monday 30th
October should be fully resolved by 6pm Tuesday 31st October'. Of course, it is
still impossible to talk to anybody.

According to those nameservers that will give me an answer, fast24.net's SOA
record now points to ns1.infra-services.com.
That server returns 69.61.23.138 as the address of fast24's web server, which is
part of Global Compass's USA (ARIN-assigned) /17 network.

Nothing admits to an SOA record for domainbuster.com
There are also no current SOA records discoverable for any of my domains.

No SOA = No NS or MX records = No mail.

Uh huh...

http://www.theregister.co.uk/2006/10...4_uksolutions/

Oh crap.

Bugger, I have a domain with them and mail forwarding. Does anybody
know how I go about moving it? Have not received any mail for 3 days
now. I guess I'm stuck up shit creek. Not had much mailing them or
calling.

Jim Howes wrote:
> Uh huh...
>
> http://www.theregister.co.uk/2006/10...4_uksolutions/
>
> Oh crap.

(E-Mail Removed) wrote:
> Bugger, I have a domain with them and mail forwarding. Does anybody
> know how I go about moving it? Have not received any mail for 3 days
> now. I guess I'm stuck up shit creek. Not had much mailing them or
> calling.
>

The exact procedure varies depending on whether it is a .uk domain, or one of
the 'big 3' (.com/net/org), however your first point of contact should be the
bulkregister.com domain support email address. Bulkregister will not talk to
you by phone, because they deal with members only (of which fast24 is(was) a
member) but will pick up the pieces when one of their customers goes to the wall.

Atleast that is what they say. I contacted them two days ago, and have had an
auto-ack, but no actual response yet.

Developments thus far:

www.fast24.net resolves to a page that is completely blank (HTML open and close
tags, with nothing in between) in Global Compass space. The DNS for fast24.net
is being provided by infra-services.com - I prodded that nameserver with queries
for my domains, but with no luck.

Telephone support number is still saying 'all agents are busy' (this I assume to
be a lie, because I wouldn't think they would have any agents now). The message
as of 08:15 today is still 'should be resolved by Tuesday 31st October'. To be
honest, I'm surprised their telephone lines have not been cut off yet.

Even if they do come back, my patience is exhausted. As soon as I can wrestle
control back from bulkregister.com, I'll consider what to do next.

Jim Howes wrote:
> (E-Mail Removed) wrote:
>> Bugger, I have a domain with them and mail forwarding. Does anybody
>> know how I go about moving it? Have not received any mail for 3 days
>> now. I guess I'm stuck up shit creek. Not had much mailing them or
>> calling.
>>
>
> The exact procedure varies depending on whether it is a .uk domain, or one of
> the 'big 3' (.com/net/org), however your first point of contact should be the
> bulkregister.com domain support email address. Bulkregister will not talk to
> you by phone, because they deal with members only (of which fast24 is(was) a
> member) but will pick up the pieces when one of their customers goes to the wall.
>
> Atleast that is what they say. I contacted them two days ago, and have had an
> auto-ack, but no actual response yet.
>
> Developments thus far:
>
> www.fast24.net resolves to a page that is completely blank (HTML open and close
> tags, with nothing in between) in Global Compass space. The DNS for fast24.net
> is being provided by infra-services.com - I prodded that nameserver with queries
> for my domains, but with no luck.
>
> Telephone support number is still saying 'all agents are busy' (this I assume to
> be a lie, because I wouldn't think they would have any agents now). The message
> as of 08:15 today is still 'should be resolved by Tuesday 31st October'. To be
> honest, I'm surprised their telephone lines have not been cut off yet.
>
> Even if they do come back, my patience is exhausted. As soon as I can wrestle
> control back from bulkregister.com, I'll consider what to do next.

Yup - I'm in the same boat - a .co.uk domain (mail only) hosted (and
registered) by Fast24 unreachable.

I've faxed nominet today with a domain registrar move request (they
charge £10 +vat) to move change registrar to another provider I already
have several domains with.

I'll call them up tomorrow to see if my request + supporting proof of ID
is sufficient.

See http://www.nominet.org.uk/registrant...n/changeagent/ for
detail of the process. Hopefully this is the right way to regain control
of the domain - I'd appreciate any other advice if this is wrong.

"Dave Aitken" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Jim Howes wrote:
>> (E-Mail Removed) wrote:
>>> Bugger, I have a domain with them and mail forwarding. Does anybody
>>> know how I go about moving it? Have not received any mail for 3 days
>>> now. I guess I'm stuck up shit creek. Not had much mailing them or
>>> calling.
>>>
>>
>> The exact procedure varies depending on whether it is a .uk domain, or
>> one of
>> the 'big 3' (.com/net/org), however your first point of contact should be
>> the
>> bulkregister.com domain support email address. Bulkregister will not
>> talk to
>> you by phone, because they deal with members only (of which fast24
>> is(was) a
>> member) but will pick up the pieces when one of their customers goes to
>> the wall.
>>
>> Atleast that is what they say. I contacted them two days ago, and have
>> had an
>> auto-ack, but no actual response yet.
>>
>> Developments thus far:
>>
>> www.fast24.net resolves to a page that is completely blank (HTML open and
>> close
>> tags, with nothing in between) in Global Compass space. The DNS for
>> fast24.net
>> is being provided by infra-services.com - I prodded that nameserver with
>> queries
>> for my domains, but with no luck.
>>
>> Telephone support number is still saying 'all agents are busy' (this I
>> assume to
>> be a lie, because I wouldn't think they would have any agents now). The
>> message
>> as of 08:15 today is still 'should be resolved by Tuesday 31st October'.
>> To be
>> honest, I'm surprised their telephone lines have not been cut off yet.
>>
>> Even if they do come back, my patience is exhausted. As soon as I can
>> wrestle
>> control back from bulkregister.com, I'll consider what to do next.
>
> Yup - I'm in the same boat - a .co.uk domain (mail only) hosted (and
> registered) by Fast24 unreachable.
>
> I've faxed nominet today with a domain registrar move request (they charge
> £10 +vat) to move change registrar to another provider I already have
> several domains with.
>
> I'll call them up tomorrow to see if my request + supporting proof of ID
> is sufficient.
>
> See http://www.nominet.org.uk/registrant...n/changeagent/ for detail
> of the process. Hopefully this is the right way to regain control of the
> domain - I'd appreciate any other advice if this is wrong.
>
>
Broadband and email still up and running, though email has been eratic to
say the least.
Still no news as to wether my line has been ceased or not. Any ideas what
happens when they finally cut me off if the isp goes to the wall? Will
NetServices provide a mac code etc?

Alex

Dave Aitken wrote:
> See http://www.nominet.org.uk/registrant...n/changeagent/ for
> detail of the process. Hopefully this is the right way to regain control
> of the domain - I'd appreciate any other advice if this is wrong.

Thank you for that link. I've been berating BulkRegister since Monday trying to
get any sort of response out of them. As they have not replied, I have done the
necessary with Nominet to change the tag to AAISP. Once they do that, I fully
expect that A&A will pick it up, set up nameservers and DNS, text me, create the
www. server entry, and do all of my ironing at the same time.

I had a gas bill rather conveniently to hand, hopefully that will be sufficient
ID. I'm still irritated that I have not had domain service that I have paid
for, had no contact, and it has cost me money to put right what should have been
fixed by BulkRegister.

The bad news is that I have a .net domain through there too, which is also in
limbo, and getting that back involves Verisign. I do not like the prospects for
that one.

Jim

"When I get back I`m going to sue somebody. I don't know who and I don't know
how, but by God, I am going to sue somebody!" -- Lyta Alexander, Babylon 5,
series 4.