Failed New Wanadoo Connection - Better chance of good advice from here

It is an impossibility to get through to the Wanadoo helpline and
emails to Customer Service get the most banal and unhelpful responses.
I reckon there is a better chance of a sensible and helpful reply in
this group.

I have only come into a BB area as a result of the recent extension as
I live some distance from my exchange. Wanadoo has said my line is
activated and I have now used permutations of two different computers
and two different modems ( the freebie Speedtouch and a Zoom 5506
internal PCI) to try to connect.

I have tried the PC's on an extension and I have tried one plugged
directly into the master telephone socket and the one behind the
detachable faceplate. The connections are made through a micro
splitter and the only telephone presently connected is through another
microfilter. I have uninstalled and reinstalled the software and
hardware until I am blue in the face.

Both modems attempt to connect, fail and then immediately begin a
countdown to a retry. The Speedtouch diagnostics show this as test
error 28 and states there is no dialling tone.

This suggests to me that there are difficulties with the BT line.

I'd appreciate it if someone could confirm that my diagnosis is the
likely one and then give me advice on how to get BT to check without
them referring me back to Wanadoo.

TIA
Dennis Reynolds --
If you are expectng me to reply and do not
get one within three days blame my spam
trap and email me again.

On Tue, 19 Oct 2004 19:22:26 UTC, Dennis Reynolds
<(E-Mail Removed)> wrote:

> I'd appreciate it if someone could confirm that my diagnosis is the
> likely one and then give me advice on how to get BT to check without
> them referring me back to Wanadoo.

Can you make calls on the telephone?

If not, the actual line is faulty. report to BT faults.

If it does work, the voice part of the line is working and BT are
fulfilling their contract with you. The ADSL part is a contract between
BT and WEanadoo, so only Wanadoo can chase it up. You must chase Wanadoo
to chase BT.

Sorry, but that's how it works. This is why you were perhaps unwise to
choose Wanadoo, and not a slightly more well respected ISP.

(ducks)

--
Bob Eager
begin a new life...dump Windows!

I went through the same scenario but my ISP was Eclipse. They
reported the "fault" to BT and when I did not hear anything from BT
were able to access BT's Broadband engineer's diary and make an
appointment direct for him to visit. Having said that, the connection
still failed because of distance from the exchange.

I happen to think that a lot more people live beyond the new
"stretched" ADSL limits than the publicity would have one believe.


On 19 Oct 2004 20:20:16 GMT, "Bob Eager" <(E-Mail Removed)> wrote:

>On Tue, 19 Oct 2004 19:22:26 UTC, Dennis Reynolds
><(E-Mail Removed)> wrote:
>
>> I'd appreciate it if someone could confirm that my diagnosis is the
>> likely one and then give me advice on how to get BT to check without
>> them referring me back to Wanadoo.
>
>Can you make calls on the telephone?
>
>If not, the actual line is faulty. report to BT faults.
>
>If it does work, the voice part of the line is working and BT are
>fulfilling their contract with you. The ADSL part is a contract between
>BT and WEanadoo, so only Wanadoo can chase it up. You must chase Wanadoo
>to chase BT.
>
>Sorry, but that's how it works. This is why you were perhaps unwise to
>choose Wanadoo, and not a slightly more well respected ISP.
>
>(ducks)

> I reckon there is a better chance of a sensible and helpful reply in
> this group.



I should coco.

Graham.

%Profound_observation%

On Tue, 19 Oct 2004 20:22:26 +0100, Dennis Reynolds
<(E-Mail Removed)> wrote:

> and the one behind the
>detachable faceplate. The connections are made through a micro
>splitter and the only telephone presently connected is through another
>microfilter.

if it doesn't work in the test socket behind the detachable faceplate,
without any microfilters or phones in the way, then you need the ISP
to get BT to see if they can do anything about the line.

The BT engineer will repeat the test with his kit, thereby eliminating
your kit from the equation.

You could always request this by email/fax/letter tto the ISP if the
phones are too congested.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

Thanks for your advice folks> I'll just have to get up in the middle
of the night to ring Wanadoo :-)
Dennis Reynolds --
If you are expectng me to reply and do not
get one within three days blame my spam
trap and email me again.