Richard E. Silverman <res(*)qoxp.net> wrote:
|
| Most EULA's on commercial software say essentially the same
| thing--disclaiming all warranties except replacing defective media.
| Support is certainly a valuable service, but let's not pretend that
| commercial software vendors provide warranties as to the correct
| functioning of their software. Overwhelmingly, they do not.
Perhaps I let poetic metaphor obscure the point. With a commercial
product, when something goes wrong, you can generally get somebody
on the telephone to help you. The "something" need not be a defect
in the program: there are many possible modes of failure. Figuring
out the source of a problem often requires technically informed
diagnostic troubleshooting, and it is unwise to expect that a naive
user can perform such troubleshooting unassisted.
Support for free software is typically obtained from volunteers, who
frequent Usenet and certain web sites in their spare time and answer
questions out of a spirit of helpfulness. But it is very difficult
for such a volunteer to direct a troubleshooting procedure while
communicating through casual Internet means. For some problems,
you've got to talk interactively to solve them.
(It is possible that some third-party person or company will sell
the service of providing telephone support for a free software
product, but such support is not always available.)
If an organization's users are able to get by with volunteer support,
or if the organization contains experts who can help out when one
session's output mysteriously freezes (when somebody typed Control-S
by accident!), then there is more leeway to adopt free software.
| It is not accurate to ascribe this behavior to "SSH," as if it were
| a limitation of the protocol. Rather, it is true if you use the
| default, simplistic key-management/authorization mechanisms
| (known_hosts, authorized_keys, etc.). The main SSH implementations,
| both free and commercial, now support Kerberos and PKI (and they
| interoperate to boot).
I'll guess that 99 and 44/100th percent of people who are connecting
via SSH are using known_hosts and authorized_keys (or equivalents).
However, if you've got a list of implementations that can use Kerberos
and PKI, please post it, and the rest of us can be better informed.
...RSS
--
Juvenile-deliquent heifers and steers commit vandalism.
http://www.stonyfield.com/weblogarch...le/000798.html