How to escalate a complaint within OFCOM?

I have recently had cause to complain to Ofcom (and had to chase to get a
reply) only to received a standard letter sent by someone who had clearly
not bothered to read what I had written.
Is there a procedure to escalate a complaint within Ofcom?
Thanks

"Ato_Zee" <(E-Mail Removed)> wrote in message
news:FWcmm.6242$(E-Mail Removed)2...
>
> On 29-Aug-2009, "Peter Crosland" <(E-Mail Removed)> wrote:
>
>> Yes. Details on their website!
>
> And the best of luck. They are toothless, and probably costing
> the taxpayer an arm and a leg.
> They write to the party you are complaining about, if there
> is no response from them, that's your lot.

I am fast forming the impression that everyone at Ofcom is either in a comma
or fast asleep!