Email OK, Browsing not.

A relative (100 miles away) has just installed a Netgear DG834GT wireless
modem router.
She can download emails and connect to the email server at her office but
cannot connect to or browse websites.
She is using WXPPro and has WEP enabled on her router. The router firewall
is enabled and she says she cannot disable it and all outbound traffic is
set to allow anyway.
Any suggestions gratefully received, (feedback could be slow)

TIA
Mike Hyndman

Hi

From the way you describe it, I assume that the connection to the Wireless
Router, and from there to the Internet is OK, otherwise the email would not
work either.

If the Browser start normally but reports that it cannot connect. Make sure
that it is Not blocked by the Windows Firewall.

http://support.microsoft.com/kb/875357

Otherwise more details have to be posted, explaining the system and what’s
occurs, in details.

Jack (MVP-Networking).



"Mike Hyndman" <(E-Mail Removed)> wrote in message
news:epbari$284$1$(E-Mail Removed)...
>A relative (100 miles away) has just installed a Netgear DG834GT wireless
>modem router.
> She can download emails and connect to the email server at her office but
> cannot connect to or browse websites.
> She is using WXPPro and has WEP enabled on her router. The router firewall
> is enabled and she says she cannot disable it and all outbound traffic is
> set to allow anyway.
> Any suggestions gratefully received, (feedback could be slow)
>
> TIA
> Mike Hyndman
>

"Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi
>
> From the way you describe it, I assume that the connection to the Wireless
> Router, and from there to the Internet is OK, otherwise the email would
> not work either.
>
> If the Browser start normally but reports that it cannot connect. Make
> sure that it is Not blocked by the Windows Firewall.
>
> http://support.microsoft.com/kb/875357
>
> Otherwise more details have to be posted, explaining the system and what's
> occurs, in details.
>
> Jack (MVP-Networking).
>
>
>
> "Mike Hyndman" <(E-Mail Removed)> wrote in message
> news:epbari$284$1$(E-Mail Removed)...
>>A relative (100 miles away) has just installed a Netgear DG834GT wireless
>>modem router.
>> She can download emails and connect to the email server at her office but
>> cannot connect to or browse websites.
>> She is using WXPPro and has WEP enabled on her router. The router
>> firewall is enabled and she says she cannot disable it and all outbound
>> traffic is set to allow anyway.
>> Any suggestions gratefully received, (feedback could be slow)
>>
>> TIA
>> Mike Hyndman
Hello Jack,,

Thanks for your reply, she cannot connect wirelessly or via the router lan
connection to the internet but can send and receive her emails.
I am sure she was able to do this initially but not since she enabled the
wep security. I have emailed her since but not had a reply. I have not heard
of enabling wireless security causing this before but "reverse the last
step"? Will check the KB article.
Again, many thanks.

Mike H

Enabling WEP security is not going to break her Internet surfing but yet
permit her email access. Also if she connects directly to the router by
cable then WEP security is bypass, but I hear you saying she still can not
connect. Is she connected to more than one network at the same time, like a
company LAN and her DSL connection?

--
David Hettel

Please post any reply as a follow-up message in the news group for everyone
to see. I'm sorry, but I don't answer questions addressed directly to me in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind,
either expressed or implied, made in relation to the accuracy, reliability
or content of this post. The author shall not be liable for any direct,
indirect, incidental or consequential damages arising out of the use of, or
inability to use, information or opinions expressed in this post and confers
no rights.



"Mike Hyndman" <(E-Mail Removed)> wrote in message
news:epcgbg$7ne$1$(E-Mail Removed)...
>
> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi
>>
>> From the way you describe it, I assume that the connection to the
>> Wireless Router, and from there to the Internet is OK, otherwise the
>> email would not work either.
>>
>> If the Browser start normally but reports that it cannot connect. Make
>> sure that it is Not blocked by the Windows Firewall.
>>
>> http://support.microsoft.com/kb/875357
>>
>> Otherwise more details have to be posted, explaining the system and
>> what's occurs, in details.
>>
>> Jack (MVP-Networking).
>>
>>
>>
>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>> news:epbari$284$1$(E-Mail Removed)...
>>>A relative (100 miles away) has just installed a Netgear DG834GT wireless
>>>modem router.
>>> She can download emails and connect to the email server at her office
>>> but cannot connect to or browse websites.
>>> She is using WXPPro and has WEP enabled on her router. The router
>>> firewall is enabled and she says she cannot disable it and all outbound
>>> traffic is set to allow anyway.
>>> Any suggestions gratefully received, (feedback could be slow)
>>>
>>> TIA
>>> Mike Hyndman
> Hello Jack,,
>
> Thanks for your reply, she cannot connect wirelessly or via the router lan
> connection to the internet but can send and receive her emails.
> I am sure she was able to do this initially but not since she enabled the
> wep security. I have emailed her since but not had a reply. I have not
> heard of enabling wireless security causing this before but "reverse the
> last step"? Will check the KB article.
> Again, many thanks.
>
> Mike H
>

"David Hettel" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Enabling WEP security is not going to break her Internet surfing but yet
> permit her email access. Also if she connects directly to the router by
> cable then WEP security is bypass, but I hear you saying she still can not
> connect. Is she connected to more than one network at the same time, like
> a company LAN and her DSL connection?
Hello David,

She is connecting from home,(one PC only) the modem router is only twenty
minutes out of the box (a Speedtouch modem replacement, no problems browsing
which should rule out the Windows firewall)
She configured it via the lan connection as per her ISP's instructions and
was able to connect to her company mail server as well as her ISP's mail
server (wirelessly) but she gets the "page cannot be displayed etc.," when
she tries the Internet.
The router has its own firewall which, she says, doesn't seem able to be
disabled. (possibly blocking outgoing?)
She says she is going to do a "reset" this evening followed by a reconfigure
just in case she has clicked on something she shouldn't have.

Many thanks for your reply.

Mike H

> --
> David Hettel
>
> Please post any reply as a follow-up message in the news group for
> everyone
> to see. I'm sorry, but I don't answer questions addressed directly to me
> in
> E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com
>
> DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind,
> either expressed or implied, made in relation to the accuracy, reliability
> or content of this post. The author shall not be liable for any direct,
> indirect, incidental or consequential damages arising out of the use of,
> or
> inability to use, information or opinions expressed in this post and
> confers
> no rights.
>
>
>
> "Mike Hyndman" <(E-Mail Removed)> wrote in message
> news:epcgbg$7ne$1$(E-Mail Removed)...
>>
>> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Hi
>>>
>>> From the way you describe it, I assume that the connection to the
>>> Wireless Router, and from there to the Internet is OK, otherwise the
>>> email would not work either.
>>>
>>> If the Browser start normally but reports that it cannot connect. Make
>>> sure that it is Not blocked by the Windows Firewall.
>>>
>>> http://support.microsoft.com/kb/875357
>>>
>>> Otherwise more details have to be posted, explaining the system and
>>> what's occurs, in details.
>>>
>>> Jack (MVP-Networking).
>>>
>>>
>>>
>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>> news:epbari$284$1$(E-Mail Removed)...
>>>>A relative (100 miles away) has just installed a Netgear DG834GT
>>>>wireless modem router.
>>>> She can download emails and connect to the email server at her office
>>>> but cannot connect to or browse websites.
>>>> She is using WXPPro and has WEP enabled on her router. The router
>>>> firewall is enabled and she says she cannot disable it and all outbound
>>>> traffic is set to allow anyway.
>>>> Any suggestions gratefully received, (feedback could be slow)
>>>>
>>>> TIA
>>>> Mike Hyndman
>> Hello Jack,,
>>
>> Thanks for your reply, she cannot connect wirelessly or via the router
>> lan connection to the internet but can send and receive her emails.
>> I am sure she was able to do this initially but not since she enabled the
>> wep security. I have emailed her since but not had a reply. I have not
>> heard of enabling wireless security causing this before but "reverse the
>> last step"? Will check the KB article.
>> Again, many thanks.
>>
>> Mike H
>>
>

You might ask her to do | Start Menu | Run | CMD [Enter] | in the new
window, Ping dhl.com [Enter] | and if that fails to try Ping 199.41.238.471
[Enter]

--
David Hettel

Please post any reply as a follow-up message in the news group for everyone
to see. I'm sorry, but I don't answer questions addressed directly to me in
E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind,
either expressed or implied, made in relation to the accuracy, reliability
or content of this post. The author shall not be liable for any direct,
indirect, incidental or consequential damages arising out of the use of, or
inability to use, information or opinions expressed in this post and confers
no rights.



"Mike Hyndman" <(E-Mail Removed)> wrote in message
news:epcort$q1d$1$(E-Mail Removed)...
>
> "David Hettel" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Enabling WEP security is not going to break her Internet surfing but yet
>> permit her email access. Also if she connects directly to the router by
>> cable then WEP security is bypass, but I hear you saying she still can
>> not connect. Is she connected to more than one network at the same time,
>> like a company LAN and her DSL connection?
> Hello David,
>
> She is connecting from home,(one PC only) the modem router is only twenty
> minutes out of the box (a Speedtouch modem replacement, no problems
> browsing which should rule out the Windows firewall)
> She configured it via the lan connection as per her ISP's instructions and
> was able to connect to her company mail server as well as her ISP's mail
> server (wirelessly) but she gets the "page cannot be displayed etc.," when
> she tries the Internet.
> The router has its own firewall which, she says, doesn't seem able to be
> disabled. (possibly blocking outgoing?)
> She says she is going to do a "reset" this evening followed by a
> reconfigure just in case she has clicked on something she shouldn't have.
>
> Many thanks for your reply.
>
> Mike H
>
>> --
>> David Hettel
>>
>> Please post any reply as a follow-up message in the news group for
>> everyone
>> to see. I'm sorry, but I don't answer questions addressed directly to me
>> in
>> E-mail or news groups.
>>
>> Microsoft Most Valuable Professional Program
>> http://mvp.support.microsoft.com
>>
>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>> kind,
>> either expressed or implied, made in relation to the accuracy,
>> reliability
>> or content of this post. The author shall not be liable for any direct,
>> indirect, incidental or consequential damages arising out of the use of,
>> or
>> inability to use, information or opinions expressed in this post and
>> confers
>> no rights.
>>
>>
>>
>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>> news:epcgbg$7ne$1$(E-Mail Removed)...
>>>
>>> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Hi
>>>>
>>>> From the way you describe it, I assume that the connection to the
>>>> Wireless Router, and from there to the Internet is OK, otherwise the
>>>> email would not work either.
>>>>
>>>> If the Browser start normally but reports that it cannot connect. Make
>>>> sure that it is Not blocked by the Windows Firewall.
>>>>
>>>> http://support.microsoft.com/kb/875357
>>>>
>>>> Otherwise more details have to be posted, explaining the system and
>>>> what's occurs, in details.
>>>>
>>>> Jack (MVP-Networking).
>>>>
>>>>
>>>>
>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>> news:epbari$284$1$(E-Mail Removed)...
>>>>>A relative (100 miles away) has just installed a Netgear DG834GT
>>>>>wireless modem router.
>>>>> She can download emails and connect to the email server at her office
>>>>> but cannot connect to or browse websites.
>>>>> She is using WXPPro and has WEP enabled on her router. The router
>>>>> firewall is enabled and she says she cannot disable it and all
>>>>> outbound traffic is set to allow anyway.
>>>>> Any suggestions gratefully received, (feedback could be slow)
>>>>>
>>>>> TIA
>>>>> Mike Hyndman
>>> Hello Jack,,
>>>
>>> Thanks for your reply, she cannot connect wirelessly or via the router
>>> lan connection to the internet but can send and receive her emails.
>>> I am sure she was able to do this initially but not since she enabled
>>> the wep security. I have emailed her since but not had a reply. I have
>>> not heard of enabling wireless security causing this before but "reverse
>>> the last step"? Will check the KB article.
>>> Again, many thanks.
>>>
>>> Mike H
>>>
>>
>
>

"David Hettel" <(E-Mail Removed)> wrote in message
news:uzs2B%(E-Mail Removed)...
> You might ask her to do | Start Menu | Run | CMD [Enter] | in the new
> window, Ping dhl.com [Enter] | and if that fails to try Ping
> 199.41.238.471 [Enter]

David,

Will do, many thanks.
Regards
Mike H
>
> --
> David Hettel
>
> Please post any reply as a follow-up message in the news group for
> everyone
> to see. I'm sorry, but I don't answer questions addressed directly to me
> in
> E-mail or news groups.
>
> Microsoft Most Valuable Professional Program
> http://mvp.support.microsoft.com
>
> DISCLAIMER: This posting is provided "AS IS" with no warranty of any kind,
> either expressed or implied, made in relation to the accuracy, reliability
> or content of this post. The author shall not be liable for any direct,
> indirect, incidental or consequential damages arising out of the use of,
> or
> inability to use, information or opinions expressed in this post and
> confers
> no rights.
>
>
>
> "Mike Hyndman" <(E-Mail Removed)> wrote in message
> news:epcort$q1d$1$(E-Mail Removed)...
>>
>> "David Hettel" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> Enabling WEP security is not going to break her Internet surfing but yet
>>> permit her email access. Also if she connects directly to the router by
>>> cable then WEP security is bypass, but I hear you saying she still can
>>> not connect. Is she connected to more than one network at the same time,
>>> like a company LAN and her DSL connection?
>> Hello David,
>>
>> She is connecting from home,(one PC only) the modem router is only twenty
>> minutes out of the box (a Speedtouch modem replacement, no problems
>> browsing which should rule out the Windows firewall)
>> She configured it via the lan connection as per her ISP's instructions
>> and was able to connect to her company mail server as well as her ISP's
>> mail server (wirelessly) but she gets the "page cannot be displayed
>> etc.," when she tries the Internet.
>> The router has its own firewall which, she says, doesn't seem able to be
>> disabled. (possibly blocking outgoing?)
>> She says she is going to do a "reset" this evening followed by a
>> reconfigure just in case she has clicked on something she shouldn't have.
>>
>> Many thanks for your reply.
>>
>> Mike H
>>
>>> --
>>> David Hettel
>>>
>>> Please post any reply as a follow-up message in the news group for
>>> everyone
>>> to see. I'm sorry, but I don't answer questions addressed directly to
>>> me in
>>> E-mail or news groups.
>>>
>>> Microsoft Most Valuable Professional Program
>>> http://mvp.support.microsoft.com
>>>
>>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>>> kind,
>>> either expressed or implied, made in relation to the accuracy,
>>> reliability
>>> or content of this post. The author shall not be liable for any direct,
>>> indirect, incidental or consequential damages arising out of the use of,
>>> or
>>> inability to use, information or opinions expressed in this post and
>>> confers
>>> no rights.
>>>
>>>
>>>
>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>> news:epcgbg$7ne$1$(E-Mail Removed)...
>>>>
>>>> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> Hi
>>>>>
>>>>> From the way you describe it, I assume that the connection to the
>>>>> Wireless Router, and from there to the Internet is OK, otherwise the
>>>>> email would not work either.
>>>>>
>>>>> If the Browser start normally but reports that it cannot connect.
>>>>> Make sure that it is Not blocked by the Windows Firewall.
>>>>>
>>>>> http://support.microsoft.com/kb/875357
>>>>>
>>>>> Otherwise more details have to be posted, explaining the system and
>>>>> what's occurs, in details.
>>>>>
>>>>> Jack (MVP-Networking).
>>>>>
>>>>>
>>>>>
>>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>>> news:epbari$284$1$(E-Mail Removed)...
>>>>>>A relative (100 miles away) has just installed a Netgear DG834GT
>>>>>>wireless modem router.
>>>>>> She can download emails and connect to the email server at her office
>>>>>> but cannot connect to or browse websites.
>>>>>> She is using WXPPro and has WEP enabled on her router. The router
>>>>>> firewall is enabled and she says she cannot disable it and all
>>>>>> outbound traffic is set to allow anyway.
>>>>>> Any suggestions gratefully received, (feedback could be slow)
>>>>>>
>>>>>> TIA
>>>>>> Mike Hyndman
>>>> Hello Jack,,
>>>>
>>>> Thanks for your reply, she cannot connect wirelessly or via the router
>>>> lan connection to the internet but can send and receive her emails.
>>>> I am sure she was able to do this initially but not since she enabled
>>>> the wep security. I have emailed her since but not had a reply. I have
>>>> not heard of enabling wireless security causing this before but
>>>> "reverse the last step"? Will check the KB article.
>>>> Again, many thanks.
>>>>
>>>> Mike H
>>>>
>>>
>>
>>
>

"Mike Hyndman" <(E-Mail Removed)> wrote in message
news:epdavn$1vu$1$(E-Mail Removed)...
>
> "David Hettel" <(E-Mail Removed)> wrote in message
> news:uzs2B%(E-Mail Removed)...
>> You might ask her to do | Start Menu | Run | CMD [Enter] | in the new
>> window, Ping dhl.com [Enter] | and if that fails to try Ping
>> 199.41.238.471 [Enter]
>
> David,
>
> Will do, many thanks.
> Regards
> Mike H
She came home, switched on and connected OK!!!
Could there be a "contention" issue, where the net servers are busier than
the mail servers?

Regards
Mike H
>> --
>> David Hettel
>>
>> Please post any reply as a follow-up message in the news group for
>> everyone
>> to see. I'm sorry, but I don't answer questions addressed directly to me
>> in
>> E-mail or news groups.
>>
>> Microsoft Most Valuable Professional Program
>> http://mvp.support.microsoft.com
>>
>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>> kind,
>> either expressed or implied, made in relation to the accuracy,
>> reliability
>> or content of this post. The author shall not be liable for any direct,
>> indirect, incidental or consequential damages arising out of the use of,
>> or
>> inability to use, information or opinions expressed in this post and
>> confers
>> no rights.
>>
>>
>>
>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>> news:epcort$q1d$1$(E-Mail Removed)...
>>>
>>> "David Hettel" <(E-Mail Removed)> wrote in message
>>> news:(E-Mail Removed)...
>>>> Enabling WEP security is not going to break her Internet surfing but
>>>> yet permit her email access. Also if she connects directly to the
>>>> router by cable then WEP security is bypass, but I hear you saying she
>>>> still can not connect. Is she connected to more than one network at the
>>>> same time, like a company LAN and her DSL connection?
>>> Hello David,
>>>
>>> She is connecting from home,(one PC only) the modem router is only
>>> twenty minutes out of the box (a Speedtouch modem replacement, no
>>> problems browsing which should rule out the Windows firewall)
>>> She configured it via the lan connection as per her ISP's instructions
>>> and was able to connect to her company mail server as well as her ISP's
>>> mail server (wirelessly) but she gets the "page cannot be displayed
>>> etc.," when she tries the Internet.
>>> The router has its own firewall which, she says, doesn't seem able to be
>>> disabled. (possibly blocking outgoing?)
>>> She says she is going to do a "reset" this evening followed by a
>>> reconfigure just in case she has clicked on something she shouldn't
>>> have.
>>>
>>> Many thanks for your reply.
>>>
>>> Mike H
>>>
>>>> --
>>>> David Hettel
>>>>
>>>> Please post any reply as a follow-up message in the news group for
>>>> everyone
>>>> to see. I'm sorry, but I don't answer questions addressed directly to
>>>> me in
>>>> E-mail or news groups.
>>>>
>>>> Microsoft Most Valuable Professional Program
>>>> http://mvp.support.microsoft.com
>>>>
>>>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>>>> kind,
>>>> either expressed or implied, made in relation to the accuracy,
>>>> reliability
>>>> or content of this post. The author shall not be liable for any direct,
>>>> indirect, incidental or consequential damages arising out of the use
>>>> of, or
>>>> inability to use, information or opinions expressed in this post and
>>>> confers
>>>> no rights.
>>>>
>>>>
>>>>
>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>> news:epcgbg$7ne$1$(E-Mail Removed)...
>>>>>
>>>>> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
>>>>> news:(E-Mail Removed)...
>>>>>> Hi
>>>>>>
>>>>>> From the way you describe it, I assume that the connection to the
>>>>>> Wireless Router, and from there to the Internet is OK, otherwise the
>>>>>> email would not work either.
>>>>>>
>>>>>> If the Browser start normally but reports that it cannot connect.
>>>>>> Make sure that it is Not blocked by the Windows Firewall.
>>>>>>
>>>>>> http://support.microsoft.com/kb/875357
>>>>>>
>>>>>> Otherwise more details have to be posted, explaining the system and
>>>>>> what's occurs, in details.
>>>>>>
>>>>>> Jack (MVP-Networking).
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>>>> news:epbari$284$1$(E-Mail Removed)...
>>>>>>>A relative (100 miles away) has just installed a Netgear DG834GT
>>>>>>>wireless modem router.
>>>>>>> She can download emails and connect to the email server at her
>>>>>>> office but cannot connect to or browse websites.
>>>>>>> She is using WXPPro and has WEP enabled on her router. The router
>>>>>>> firewall is enabled and she says she cannot disable it and all
>>>>>>> outbound traffic is set to allow anyway.
>>>>>>> Any suggestions gratefully received, (feedback could be slow)
>>>>>>>
>>>>>>> TIA
>>>>>>> Mike Hyndman
>>>>> Hello Jack,,
>>>>>
>>>>> Thanks for your reply, she cannot connect wirelessly or via the router
>>>>> lan connection to the internet but can send and receive her emails.
>>>>> I am sure she was able to do this initially but not since she enabled
>>>>> the wep security. I have emailed her since but not had a reply. I have
>>>>> not heard of enabling wireless security causing this before but
>>>>> "reverse the last step"? Will check the KB article.
>>>>> Again, many thanks.
>>>>>
>>>>> Mike H
>>>>>
>>>>
>>>
>>>
>>
>
>

Hi
It probably has to do with the ISP server registering the account as active
and allow it through which might tool place few hours after the initial
attempt to connect.
It might sound like an Oxymoron but the email working at that time was
probably just a "Fluke".
Jack (MVP-Networking).

"Mike Hyndman" <(E-Mail Removed)> wrote in message
news:epdoto$ke2$1$(E-Mail Removed)...
>
> "Mike Hyndman" <(E-Mail Removed)> wrote in message
> news:epdavn$1vu$1$(E-Mail Removed)...
>>
>> "David Hettel" <(E-Mail Removed)> wrote in message
>> news:uzs2B%(E-Mail Removed)...
>>> You might ask her to do | Start Menu | Run | CMD [Enter] | in the new
>>> window, Ping dhl.com [Enter] | and if that fails to try Ping
>>> 199.41.238.471 [Enter]
>>
>> David,
>>
>> Will do, many thanks.
>> Regards
>> Mike H
> She came home, switched on and connected OK!!!
> Could there be a "contention" issue, where the net servers are busier than
> the mail servers?
>
> Regards
> Mike H
>>> --
>>> David Hettel
>>>
>>> Please post any reply as a follow-up message in the news group for
>>> everyone
>>> to see. I'm sorry, but I don't answer questions addressed directly to
>>> me in
>>> E-mail or news groups.
>>>
>>> Microsoft Most Valuable Professional Program
>>> http://mvp.support.microsoft.com
>>>
>>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>>> kind,
>>> either expressed or implied, made in relation to the accuracy,
>>> reliability
>>> or content of this post. The author shall not be liable for any direct,
>>> indirect, incidental or consequential damages arising out of the use of,
>>> or
>>> inability to use, information or opinions expressed in this post and
>>> confers
>>> no rights.
>>>
>>>
>>>
>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>> news:epcort$q1d$1$(E-Mail Removed)...
>>>>
>>>> "David Hettel" <(E-Mail Removed)> wrote in message
>>>> news:(E-Mail Removed)...
>>>>> Enabling WEP security is not going to break her Internet surfing but
>>>>> yet permit her email access. Also if she connects directly to the
>>>>> router by cable then WEP security is bypass, but I hear you saying she
>>>>> still can not connect. Is she connected to more than one network at
>>>>> the same time, like a company LAN and her DSL connection?
>>>> Hello David,
>>>>
>>>> She is connecting from home,(one PC only) the modem router is only
>>>> twenty minutes out of the box (a Speedtouch modem replacement, no
>>>> problems browsing which should rule out the Windows firewall)
>>>> She configured it via the lan connection as per her ISP's instructions
>>>> and was able to connect to her company mail server as well as her ISP's
>>>> mail server (wirelessly) but she gets the "page cannot be displayed
>>>> etc.," when she tries the Internet.
>>>> The router has its own firewall which, she says, doesn't seem able to
>>>> be disabled. (possibly blocking outgoing?)
>>>> She says she is going to do a "reset" this evening followed by a
>>>> reconfigure just in case she has clicked on something she shouldn't
>>>> have.
>>>>
>>>> Many thanks for your reply.
>>>>
>>>> Mike H
>>>>
>>>>> --
>>>>> David Hettel
>>>>>
>>>>> Please post any reply as a follow-up message in the news group for
>>>>> everyone
>>>>> to see. I'm sorry, but I don't answer questions addressed directly to
>>>>> me in
>>>>> E-mail or news groups.
>>>>>
>>>>> Microsoft Most Valuable Professional Program
>>>>> http://mvp.support.microsoft.com
>>>>>
>>>>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>>>>> kind,
>>>>> either expressed or implied, made in relation to the accuracy,
>>>>> reliability
>>>>> or content of this post. The author shall not be liable for any
>>>>> direct,
>>>>> indirect, incidental or consequential damages arising out of the use
>>>>> of, or
>>>>> inability to use, information or opinions expressed in this post and
>>>>> confers
>>>>> no rights.
>>>>>
>>>>>
>>>>>
>>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>>> news:epcgbg$7ne$1$(E-Mail Removed)...
>>>>>>
>>>>>> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
>>>>>> news:(E-Mail Removed)...
>>>>>>> Hi
>>>>>>>
>>>>>>> From the way you describe it, I assume that the connection to the
>>>>>>> Wireless Router, and from there to the Internet is OK, otherwise the
>>>>>>> email would not work either.
>>>>>>>
>>>>>>> If the Browser start normally but reports that it cannot connect.
>>>>>>> Make sure that it is Not blocked by the Windows Firewall.
>>>>>>>
>>>>>>> http://support.microsoft.com/kb/875357
>>>>>>>
>>>>>>> Otherwise more details have to be posted, explaining the system and
>>>>>>> what's occurs, in details.
>>>>>>>
>>>>>>> Jack (MVP-Networking).
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>>>>> news:epbari$284$1$(E-Mail Removed)...
>>>>>>>>A relative (100 miles away) has just installed a Netgear DG834GT
>>>>>>>>wireless modem router.
>>>>>>>> She can download emails and connect to the email server at her
>>>>>>>> office but cannot connect to or browse websites.
>>>>>>>> She is using WXPPro and has WEP enabled on her router. The router
>>>>>>>> firewall is enabled and she says she cannot disable it and all
>>>>>>>> outbound traffic is set to allow anyway.
>>>>>>>> Any suggestions gratefully received, (feedback could be slow)
>>>>>>>>
>>>>>>>> TIA
>>>>>>>> Mike Hyndman
>>>>>> Hello Jack,,
>>>>>>
>>>>>> Thanks for your reply, she cannot connect wirelessly or via the
>>>>>> router lan connection to the internet but can send and receive her
>>>>>> emails.
>>>>>> I am sure she was able to do this initially but not since she enabled
>>>>>> the wep security. I have emailed her since but not had a reply. I
>>>>>> have not heard of enabling wireless security causing this before but
>>>>>> "reverse the last step"? Will check the KB article.
>>>>>> Again, many thanks.
>>>>>>
>>>>>> Mike H
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>
>

"Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
news:%23UZ7F%(E-Mail Removed)...
> Hi
> It probably has to do with the ISP server registering the account as
> active

The account had been active since last year via a BB modem, the router was
just a system "upgrade".

> and allow it through which might tool place few hours after the initial
> attempt to connect.
> It might sound like an Oxymoron but the email working at that time was
> probably just a "Fluke".
> Jack (MVP-Networking).

The main thing is that it seems to be working now.

thanks again Jack,

Mike H

>
> "Mike Hyndman" <(E-Mail Removed)> wrote in message
> news:epdoto$ke2$1$(E-Mail Removed)...
>>
>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>> news:epdavn$1vu$1$(E-Mail Removed)...
>>>
>>> "David Hettel" <(E-Mail Removed)> wrote in message
>>> news:uzs2B%(E-Mail Removed)...
>>>> You might ask her to do | Start Menu | Run | CMD [Enter] | in the new
>>>> window, Ping dhl.com [Enter] | and if that fails to try Ping
>>>> 199.41.238.471 [Enter]
>>>
>>> David,
>>>
>>> Will do, many thanks.
>>> Regards
>>> Mike H
>> She came home, switched on and connected OK!!!
>> Could there be a "contention" issue, where the net servers are busier
>> than the mail servers?
>>
>> Regards
>> Mike H
>>>> --
>>>> David Hettel
>>>>
>>>> Please post any reply as a follow-up message in the news group for
>>>> everyone
>>>> to see. I'm sorry, but I don't answer questions addressed directly to
>>>> me in
>>>> E-mail or news groups.
>>>>
>>>> Microsoft Most Valuable Professional Program
>>>> http://mvp.support.microsoft.com
>>>>
>>>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>>>> kind,
>>>> either expressed or implied, made in relation to the accuracy,
>>>> reliability
>>>> or content of this post. The author shall not be liable for any direct,
>>>> indirect, incidental or consequential damages arising out of the use
>>>> of, or
>>>> inability to use, information or opinions expressed in this post and
>>>> confers
>>>> no rights.
>>>>
>>>>
>>>>
>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>> news:epcort$q1d$1$(E-Mail Removed)...
>>>>>
>>>>> "David Hettel" <(E-Mail Removed)> wrote in message
>>>>> news:(E-Mail Removed)...
>>>>>> Enabling WEP security is not going to break her Internet surfing but
>>>>>> yet permit her email access. Also if she connects directly to the
>>>>>> router by cable then WEP security is bypass, but I hear you saying
>>>>>> she still can not connect. Is she connected to more than one network
>>>>>> at the same time, like a company LAN and her DSL connection?
>>>>> Hello David,
>>>>>
>>>>> She is connecting from home,(one PC only) the modem router is only
>>>>> twenty minutes out of the box (a Speedtouch modem replacement, no
>>>>> problems browsing which should rule out the Windows firewall)
>>>>> She configured it via the lan connection as per her ISP's instructions
>>>>> and was able to connect to her company mail server as well as her
>>>>> ISP's mail server (wirelessly) but she gets the "page cannot be
>>>>> displayed etc.," when she tries the Internet.
>>>>> The router has its own firewall which, she says, doesn't seem able to
>>>>> be disabled. (possibly blocking outgoing?)
>>>>> She says she is going to do a "reset" this evening followed by a
>>>>> reconfigure just in case she has clicked on something she shouldn't
>>>>> have.
>>>>>
>>>>> Many thanks for your reply.
>>>>>
>>>>> Mike H
>>>>>
>>>>>> --
>>>>>> David Hettel
>>>>>>
>>>>>> Please post any reply as a follow-up message in the news group for
>>>>>> everyone
>>>>>> to see. I'm sorry, but I don't answer questions addressed directly
>>>>>> to me in
>>>>>> E-mail or news groups.
>>>>>>
>>>>>> Microsoft Most Valuable Professional Program
>>>>>> http://mvp.support.microsoft.com
>>>>>>
>>>>>> DISCLAIMER: This posting is provided "AS IS" with no warranty of any
>>>>>> kind,
>>>>>> either expressed or implied, made in relation to the accuracy,
>>>>>> reliability
>>>>>> or content of this post. The author shall not be liable for any
>>>>>> direct,
>>>>>> indirect, incidental or consequential damages arising out of the use
>>>>>> of, or
>>>>>> inability to use, information or opinions expressed in this post and
>>>>>> confers
>>>>>> no rights.
>>>>>>
>>>>>>
>>>>>>
>>>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>>>> news:epcgbg$7ne$1$(E-Mail Removed)...
>>>>>>>
>>>>>>> "Jack (MVP-Networking)." <(E-Mail Removed)> wrote in message
>>>>>>> news:(E-Mail Removed)...
>>>>>>>> Hi
>>>>>>>>
>>>>>>>> From the way you describe it, I assume that the connection to the
>>>>>>>> Wireless Router, and from there to the Internet is OK, otherwise
>>>>>>>> the email would not work either.
>>>>>>>>
>>>>>>>> If the Browser start normally but reports that it cannot connect.
>>>>>>>> Make sure that it is Not blocked by the Windows Firewall.
>>>>>>>>
>>>>>>>> http://support.microsoft.com/kb/875357
>>>>>>>>
>>>>>>>> Otherwise more details have to be posted, explaining the system and
>>>>>>>> what's occurs, in details.
>>>>>>>>
>>>>>>>> Jack (MVP-Networking).
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> "Mike Hyndman" <(E-Mail Removed)> wrote in message
>>>>>>>> news:epbari$284$1$(E-Mail Removed)...
>>>>>>>>>A relative (100 miles away) has just installed a Netgear DG834GT
>>>>>>>>>wireless modem router.
>>>>>>>>> She can download emails and connect to the email server at her
>>>>>>>>> office but cannot connect to or browse websites.
>>>>>>>>> She is using WXPPro and has WEP enabled on her router. The router
>>>>>>>>> firewall is enabled and she says she cannot disable it and all
>>>>>>>>> outbound traffic is set to allow anyway.
>>>>>>>>> Any suggestions gratefully received, (feedback could be slow)
>>>>>>>>>
>>>>>>>>> TIA
>>>>>>>>> Mike Hyndman
>>>>>>> Hello Jack,,
>>>>>>>
>>>>>>> Thanks for your reply, she cannot connect wirelessly or via the
>>>>>>> router lan connection to the internet but can send and receive her
>>>>>>> emails.
>>>>>>> I am sure she was able to do this initially but not since she
>>>>>>> enabled the wep security. I have emailed her since but not had a
>>>>>>> reply. I have not heard of enabling wireless security causing this
>>>>>>> before but "reverse the last step"? Will check the KB article.
>>>>>>> Again, many thanks.
>>>>>>>
>>>>>>> Mike H
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>>
>
>