Eclipse ISP Crap News Server

OK so perhaps this is old news but Eclipse's customer service was
exemplary until I tried to connect to the promised full Newsfeed. They
have a broken news server but whilst they reply within hours to any
other problem, in three weeks they have ignored all complaints to do
with News. They did this week try ( after three weeks of non-stop
complaining) and argue that a full News service wasn't included in the
standard ADSL service but since I insisted that it has to be before I
signed up and at the time they promised it was, I have to ask why now
I've signed up they try and pretend it isn't? Just for the record the
broadband has been excellent but if I'd known how incompetent they were
when it came to "real" problems then I'd have picked another ISP for
ADSL!
--
Richard Knight

Richard Knight wrote:

> OK so perhaps this is old news but Eclipse's customer service was
> exemplary until I tried to connect to the promised full Newsfeed. They
> have a broken news server but whilst they reply within hours to any
> other problem, in three weeks they have ignored all complaints to do
> with News

Complete agreement the eclispse news server is a useful as a chocolate
fire gaurd.

On Thu, 28 Aug 2003 23:45:25 +0100, Darren Grant
<(E-Mail Removed)-nospam-> wrote:

>Richard Knight wrote:
>
>> OK so perhaps this is old news but Eclipse's customer service was
>> exemplary until I tried to connect to the promised full Newsfeed. They
>> have a broken news server but whilst they reply within hours to any
>> other problem, in three weeks they have ignored all complaints to do
>> with News
>
>Complete agreement the eclispse news server is a useful as a chocolate
>fire gaurd.
Pleased this has been mentioned to night I was thinking of shifting to
Eclispse.
Monty .

"Monty" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Thu, 28 Aug 2003 23:45:25 +0100, Darren Grant
> <(E-Mail Removed)-nospam-> wrote:
>
> >Richard Knight wrote:
> >
> >> OK so perhaps this is old news but Eclipse's customer service was
> >> exemplary until I tried to connect to the promised full Newsfeed. They
> >> have a broken news server but whilst they reply within hours to any
> >> other problem, in three weeks they have ignored all complaints to do
> >> with News
> >
> >Complete agreement the eclispse news server is a useful as a chocolate
> >fire gaurd.
> Pleased this has been mentioned to night I was thinking of shifting to
> Eclispse.
> Monty .

From what I have read non of the UK Broadband providers have a NEWS server
that is consistently reliable.
I think to get reliable news you need to have multiple news feeds, and I bet
most have not budgeted for a single feed, never mind multiples.

X-no-archive: yes
In article <bimdue$9vcab$(E-Mail Removed)>, David Wade
<(E-Mail Removed)> writes
>
>"Monty" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed).. .
>> On Thu, 28 Aug 2003 23:45:25 +0100, Darren Grant
>> <(E-Mail Removed)-nospam-> wrote:
>>
>> >Richard Knight wrote:
>> >
>> >> OK so perhaps this is old news but Eclipse's customer service was
>> >> exemplary until I tried to connect to the promised full Newsfeed. They
>> >> have a broken news server but whilst they reply within hours to any
>> >> other problem, in three weeks they have ignored all complaints to do
>> >> with News
>> >
>> >Complete agreement the eclispse news server is a useful as a chocolate
>> >fire gaurd.
>> Pleased this has been mentioned to night I was thinking of shifting to
>> Eclispse.
>> Monty .
>
>From what I have read non of the UK Broadband providers have a NEWS server
>that is consistently reliable.
>I think to get reliable news you need to have multiple news feeds, and I bet
>most have not budgeted for a single feed, never mind multiples.

I am quite happy with Clara, it has one or two problems sometimes but is
a million times better than Demon.

--
David Lindsay
anti spam in force use reply to address

On Fri, 29 Aug 2003 10:28:39 +0100, David Lindsay

Easynet do. You get what you pay for....
>>
>>From what I have read non of the UK Broadband providers have a NEWS server
>>that is consistently reliable.
>>I think to get reliable news you need to have multiple news feeds, and I bet
>>most have not budgeted for a single feed, never mind multiples.
>
>I am quite happy with Clara, it has one or two problems sometimes but is
>a million times better than Demon.