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DSL Problem: Web & news hang

 
 
Joe
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      10-26-2003, 11:54 AM
Hello,

I occasionally get a hang of about 60 seconds, but the time is
arbitrary, (maybe as little as 20 second up to 5 minutes) , as is the
frequency: I hasn't happened for the last 2 hours for example.This
mainly seems to happen on mail or web access; news seems to be almost
unaffected, but rarely it happens there too. Using Outlook, the error
message is "finding host", on Mozilla "resolving host". It may be
worse after a period of inactivity....can't be sure about that. The
news client will simply freeze with no error message. It happens
every session, about 5% of connection attempts are affected,
especially the first attempts after powering up, but eventually it
will load. Tried disabling firewall , no effect. Initial connection to
ISP and speed are excellent... Be grateful for any help, because
otherwise it's been a good service. Plusnet, BTW

Thanks
 
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Graham
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      10-27-2003, 07:55 PM
On Sun, 26 Oct 2003 12:54:37 +0000, Joe wrote:

> Hello,
>
> I occasionally get a hang of about 60 seconds, but the time is
> arbitrary, (maybe as little as 20 second up to 5 minutes) , as is the
> frequency: I hasn't happened for the last 2 hours for example.This
> mainly seems to happen on mail or web access; news seems to be almost
> unaffected, but rarely it happens there too. Using Outlook, the error
> message is "finding host", on Mozilla "resolving host". It may be
> worse after a period of inactivity....can't be sure about that. The
> news client will simply freeze with no error message. It happens
> every session, about 5% of connection attempts are affected,
> especially the first attempts after powering up, but eventually it
> will load. Tried disabling firewall , no effect. Initial connection to
> ISP and speed are excellent... Be grateful for any help, because
> otherwise it's been a good service. Plusnet, BTW
>
> Thanks


Check that "Dial on demand" is disabled. The connection is dropped after a
period of inactivity and re-made when required. With it disabled the
connection stays up all the time. Does this sound like your problem?

graham

 
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