Carl Muffoletto <(E-Mail Removed)> wrote:
> Try connecting with IP address 192.168.0.1 not 192.168.1.1. That's the
> address my Netgear wireless router MR814v2 uses.
From a "cmd" prompt, enter "ipconfig".
With a typical setup, he will have something like:
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
If the IP address is not 192.something, he has an abnormal setup.
If the address is 169.something, he's looking for a dhcp address and not
getting one issued.
If the address is 192.something, the router should be reachable via http on
the address shown as the Default Gateway, like
http://192.168.0.1
(like Carl said ;-)
Another interesting point would be the "PPPoE" login required.
Does his PC currently "log in" to the internet? This is usually through
some software added to his PC. If he does, that login needs to be entered
in the config of the router, and removed from the config of the PC.
If it's trying and failing to login in to PPPoE, that may be preventing him
from connecting to the local router for admin purposes.