dsl modem disconnects

Greetings,
I have been trying to use a chat/webcam software with my newly acquired dsl,
which had been working fine with dialup. After about 15 to 20 minutes, it
cuts off my connection with the internet, no email, no web pages, no
nothing, while the modem still shows a connection(lights) The dsl provider
says that it is still connected on their end. The only way to get internet
back is to reboot the modem. I am presently in contact with the modem mfg.
support, and they gave me some configuration suggestions but it is still
doing the same thing.. Program support has helped all they can and thinks
that it is the modem. Anyone out there have any suggestions? Different
modem? etc.
Thanks,

JS wrote:
> Greetings,
> I have been trying to use a chat/webcam software with my newly acquired dsl,
> which had been working fine with dialup. After about 15 to 20 minutes, it
> cuts off my connection with the internet, no email, no web pages, no
> nothing, while the modem still shows a connection(lights) The dsl provider
> says that it is still connected on their end. The only way to get internet
> back is to reboot the modem. I am presently in contact with the modem mfg.
> support, and they gave me some configuration suggestions but it is still
> doing the same thing.. Program support has helped all they can and thinks
> that it is the modem. Anyone out there have any suggestions? Different
> modem? etc.
> Thanks,
>
>
I had a Westell modem/router. Made changes to software for the modem to
always be 'on'. Bellsouth(ISP) had the modem default to stay on when
active. I bet its the software.

If you are using a Westell Modem, use your browser to 192.168.1.254 and
go into expert mode. Somewhere in the configuration, there will be a
place to set the connection type. Set it to "Always On". Good luck.

birder,
Thanks for the reply, I have a Zyxel modem # SP-645M-A1 given to me by
Sprint.I have contacted their(Zyxel) support and they showed me how to get
to the control panel(telnet) and I changed a few things per their advice,
but it is still doing the same thing. I wrote back to them, but they ignore
me now.
I will check in the configuration of the modem and see if there is something
like you suggested.My modem ip will not be the same as yours, will it?
different brand?
Thanks
"birder" <(E-Mail Removed)> wrote in message
news:bU%1e.18963$(E-Mail Removed)...
> JS wrote:
>> Greetings,
>> I have been trying to use a chat/webcam software with my newly acquired
>> dsl, which had been working fine with dialup. After about 15 to 20
>> minutes, it cuts off my connection with the internet, no email, no web
>> pages, no nothing, while the modem still shows a connection(lights) The
>> dsl provider says that it is still connected on their end. The only way
>> to get internet back is to reboot the modem. I am presently in contact
>> with the modem mfg. support, and they gave me some configuration
>> suggestions but it is still doing the same thing.. Program support has
>> helped all they can and thinks that it is the modem. Anyone out there
>> have any suggestions? Different modem? etc.
>> Thanks,
> I had a Westell modem/router. Made changes to software for the modem to
> always be 'on'. Bellsouth(ISP) had the modem default to stay on when
> active. I bet its the software.
>
> If you are using a Westell Modem, use your browser to 192.168.1.254 and
> go into expert mode. Somewhere in the configuration, there will be a
> place to set the connection type. Set it to "Always On". Good luck.