Dropped connection when phone is used

Hi,

Wonder if anyone can offer any assistance. I recently signed up to Wanadoo
broadband. The reason I signed up was I will be doing a lot of work from
home and needed a connection I could use whilst I was on the phine. However,
since I started using it, evertime I pick the phone up or I answer the phone
it drops my connection. I spoke to Wanadoo who suggested because of the type
of phone I have I would need a better filter and suggested the Fujitsu
FDX100. I bought one, plugged it in and I still get exactly the same
problem. My ADSL is plugged into an extension and the phone is plugged into
another extension. The FDX is plugged into the phone connection and I have
the microfilter supplied by Wanadoo connecting the modem. I hope someone can
offer assistance because I may as well be using dial-up if I can't use my
phone while connected.

Cheers

DJ

On Fri, 8 Oct 2004 23:06:58 +0100, "Dave Joy" <(E-Mail Removed)>
wrote:

>because of the type
>of phone I have I would need a better filter

? type of phone ?

well there are filters and filters. You could try
http://www.adslnation.co.uk/products/xf-1e.php which has a money back
guarantee.

If your modem or router gave line statistics it would help - Noise
margin, that kind of thing. Do you connect at 576/288 according to the
modem or slower upstream ?

Have a read at
http://www.clarity.it/telecoms/adsl_faceplate.htm

can you plug the filter into the test socket at the back of the NTE5
and try the modem and phone together there without the extensions
connected. If that works then a filtered faceplate will resolve it.

You don't have any other phone-type devices like faxes, sky boxes,
alarms that dial out - they all need to be filtered.

You could try two filters in series on the phone, the ADSL doesn't
need a filter but you may need an RJ11 to BT adaptor.

Could you not get broadband before Sept 6th ie is your line long or
high loss ? What does the checker at www.bt.com/broadband say about
available speeds.

Phil
--
spamcop.net address commissioned 18/06/04
Come on down !

Hi

Have you tried connecting the phone and the router with a filter in the
master socket without any extension cables being used.
Borrow a phone and try it in place of your phone.

Roy

"Dave Joy" <(E-Mail Removed)> wrote in message
news:ck731p$2od$(E-Mail Removed)...
> Hi,
>
> Wonder if anyone can offer any assistance. I recently signed up to Wanadoo
> broadband. The reason I signed up was I will be doing a lot of work from
> home and needed a connection I could use whilst I was on the phine.
> However, since I started using it, evertime I pick the phone up or I
> answer the phone it drops my connection. I spoke to Wanadoo who suggested
> because of the type of phone I have I would need a better filter and
> suggested the Fujitsu FDX100. I bought one, plugged it in and I still get
> exactly the same problem. My ADSL is plugged into an extension and the
> phone is plugged into another extension. The FDX is plugged into the phone
> connection and I have the microfilter supplied by Wanadoo connecting the
> modem. I hope someone can offer assistance because I may as well be using
> dial-up if I can't use my phone while connected.
>
> Cheers
>
> DJ
>