"kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:etria3$5qj$(E-Mail Removed)...
> Graham wrote:
>> Malcolm gets his broadband service from OneTel. The download speed is
>> abysmal.
>>
>> I removed the USB modem and installed a router so I could see the
>> connection performance. It reports:
>>
>> Downstream Upstream
>> SNR Margin 15.0 26.0 db
>> Line Att. 49.5 31.0 db
>> Data Rate 576 288 kbps
>>
>> This seems OK for a 500kbits/sec service. These figures do not
>> improve if the router only is connected to the test point in the
>> master socket.
>> The router shows the connection has been up now for over 2 days.
>>
>> However, in use the PC struggles to show web pages and fails to
>> download emails from the OneTel server - it times out.
>>
>> I tried http://www.speedtest.net/ and after several minutes I can
>> select the server to test from. Then I got bored waiting - the
>> download speed never started to register anything.
>>
>> I've tried to browse web pages at different times during the day, but
>> not in the evenings, and download speeds are generally very poor.
>> Another user on the same exchange has an account with Zen and sees
>> very good performance. Malcolm's phone number begins 01379 89****
>>
>> Has anybody any experience of talking to technical support at OneTel?
>> Will they understand this problem and be able to do something about
>> it?
>> Or should I admit defeat and migrate Malcolm to Zen ?
>
> Have you tried doing a ping trace (if they're running XP) this would in
> effect show you where the connection/choke point is. It is always good to
> get as much information as possible before going to tech support. If it
> is beyond Onetels servers there may be little or nothing they can do but
> if it is proved to Onetels equipment & then they won't do anything then
> it's time to migrate..
Good point.
I was there yesterday and referred to:
http://www.more-solutions.co.uk/supp...test-user.html
As suggested there, I reconfigured the router with speedtest@startup_domain
and tried the bt speedtest URL
http://speedtester.bt.com - but no response.
However with the router configured for the OneTel connection
http://speedtester.bt.com reported 484 kbits/sec. Other test sites I tried
performed similarly well. This was about 4.15 pm.
On other occasions however sites such as
http://www.speedtest.bbmax.co.uk/
have reported speeds less than 5 kbits/sec.
I rang OneTel. They suggested configuring the router with
speedtest@speedtest_domain and trying
http://speedtester.bt.com - which
responded. Putting in the phone number brought up a message that I would
have to wait 30 minutes befote I could run the speed test again. This is
spectacularly unhelpful, since previous experience shows that the speed can
vary dramatically from minute to minute.
OneTel suggested that I run this test several times per day using both the
speedtest@speedtest_domain login and the OneTel login, and keep a detailed
log of the results.
The problem with this is that I would have to travel 15 miles to the site.
My customer, Malcolm, is a gentleman in his late 70's who showed no interest
whatever in learning to run these tests. So OneTel's suggestion was really
not practical.
Happily there is a second phone line at the premises so we have ordered ADSL
from Zen. If we get performance problems with this I think Zen will be more
helpful in resolving them.
--
Graham J
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