I dont wanadoo this anymore

I requested a speed upgrade from 1mb to 2 mb a while ago, I got the
confirmation email telling me that I had requested it, and then waited for
nearly 2 weeks, but heard nothing more. I decided to telephone wanadoo to
find out what was happening and was told that the order had been rejected by
BT on the first day, they couldnt tell me why at the time because it was a
friday evening and they couldnt speak to BT until Monday, but to phone back
Monday when they would phone BT to find out what had happened, and to
request a free upgrade. I telephoned on the Monday, and hung on whilst
someone phoned BT, and I was then told that the order had been placed
incorrectly, which is why it was rejected. My order was then cancelled and I
was told to phone back on the Tuesday to request an upgrade. On Tuesday i
phoned Wanadoo and was left hanging on the phone for sometime, and was then
assurred that the order was placed and it could take a further 10 working
days, but because of the previous problems i decided to telephone Wanadoo on
the wednesday just to make sure that the order had not been refused
again,..........wanadoo could find NO record of the upgrade order, but
again, they assured me that an order was definitely placed this time, and
that there should be no problem. I then waited until Monday of this week,
and decided again to call wanadoo to find out the status of my order, and
was put on hold whilst again they rang BT, this time I was on hold for over
an hour, and when the customer support staff came back on the line, I was
again told the order had not gone through. I asked to speak to a manager,
and was put through to a manager at the leeds call centre who assured me
that he would personally deal with the matter, and that he would keep in
touch with me to let me know what is happening. he gave me a direct line
telephone number to contact him on, and he left it saying that he would
telephone me on wednesday to let me know what was happening............he
didnt. I tried to phone the number he gave me, but it was constantly
engaged, I tried for nearly 2 hours constantly dialling, but nothing other
than an engaged tone, so I called the wanadoo CS number and asked to speak
to someone in the Leeds centre......they told me they could not transfer me
to another call centre. I tried again today, but still could not get through
on the given number, so again tried the CS number. I was told the only way
to get through to Leeds was to keep trying and eventually I might get
through to them, so thats what I did. I eventually got through to leeds and
asked to speak to the manager who was dealing with my situation, and I was
told that he was on the phone at the moment, but he would call me back
within 1/2 hour or so, I was also given an extension number and was told
that when I get through to any call centre, ask to be put through to that
extension, and I could be put straight through to Leeds without any problem.
I waited all day, but nothing, so I decided to call again. When I got
through to a call centre I gave the extension number, only to be told that
was not one of there extension numbers and they could not transfer me. By
this time I am getting pretty irrate, and ask to speak to a manager, but was
told that I would not be put through to a manager unless I told them what
the problem was. Eventually I got to speak to a manager and again explained
the situation. He told me that they cannot transfer me to another call
centre, so I wanted him to sort the problem for me. He told me that he would
phone BT and then call me back within half hour. Again I was sceptical, and
told him so, as each time I was told I would be called back it never
happened, I asked how I could contact him if I needed to, and he gave me his
extension number, to which I replied that he told me he could not transfer
my calls to another centre, so how would he expect someone else to transfer
my call to his centre, he told me that he has made a promise to call me
straight back, and that if i didnt believe him, he would end the call now. I
told him that I would wait for his call, but guess
what...........................nothing
All I want is a speed upgrade that wanadoo keep shoving down my throat, I
live close to a 2Mb enabled exchange, but BT are NOT recieving the order
from Wanadoo.

Yet another week has gone by, and despite numerous calls to wanadoo again
this week, and many more promises to ba called back, I have yet again been
fobbed off. There has been no upgrade, and as far as I can make out, BT
STILL have not recieved an order for upgrade from Wanadoo.
This is now getting beyond it, talk about a Joke, thats what wanadoo is.


"phil" <(E-Mail Removed)> wrote in message
news:dll2mb$s9a$(E-Mail Removed)...
> I requested a speed upgrade from 1mb to 2 mb a while ago, I got the
> confirmation email telling me that I had requested it, and then waited for
> nearly 2 weeks, but heard nothing more. I decided to telephone wanadoo to
> find out what was happening and was told that the order had been rejected
by
> BT on the first day, they couldnt tell me why at the time because it was a
> friday evening and they couldnt speak to BT until Monday, but to phone
back
> Monday when they would phone BT to find out what had happened, and to
> request a free upgrade. I telephoned on the Monday, and hung on whilst
> someone phoned BT, and I was then told that the order had been placed
> incorrectly, which is why it was rejected. My order was then cancelled and
I
> was told to phone back on the Tuesday to request an upgrade. On Tuesday i
> phoned Wanadoo and was left hanging on the phone for sometime, and was
then
> assurred that the order was placed and it could take a further 10 working
> days, but because of the previous problems i decided to telephone Wanadoo
on
> the wednesday just to make sure that the order had not been refused
> again,..........wanadoo could find NO record of the upgrade order, but
> again, they assured me that an order was definitely placed this time, and
> that there should be no problem. I then waited until Monday of this week,
> and decided again to call wanadoo to find out the status of my order, and
> was put on hold whilst again they rang BT, this time I was on hold for
over
> an hour, and when the customer support staff came back on the line, I was
> again told the order had not gone through. I asked to speak to a manager,
> and was put through to a manager at the leeds call centre who assured me
> that he would personally deal with the matter, and that he would keep in
> touch with me to let me know what is happening. he gave me a direct line
> telephone number to contact him on, and he left it saying that he would
> telephone me on wednesday to let me know what was happening............he
> didnt. I tried to phone the number he gave me, but it was constantly
> engaged, I tried for nearly 2 hours constantly dialling, but nothing other
> than an engaged tone, so I called the wanadoo CS number and asked to speak
> to someone in the Leeds centre......they told me they could not transfer
me
> to another call centre. I tried again today, but still could not get
through
> on the given number, so again tried the CS number. I was told the only way
> to get through to Leeds was to keep trying and eventually I might get
> through to them, so thats what I did. I eventually got through to leeds
and
> asked to speak to the manager who was dealing with my situation, and I was
> told that he was on the phone at the moment, but he would call me back
> within 1/2 hour or so, I was also given an extension number and was told
> that when I get through to any call centre, ask to be put through to that
> extension, and I could be put straight through to Leeds without any
problem.
> I waited all day, but nothing, so I decided to call again. When I got
> through to a call centre I gave the extension number, only to be told that
> was not one of there extension numbers and they could not transfer me. By
> this time I am getting pretty irrate, and ask to speak to a manager, but
was
> told that I would not be put through to a manager unless I told them what
> the problem was. Eventually I got to speak to a manager and again
explained
> the situation. He told me that they cannot transfer me to another call
> centre, so I wanted him to sort the problem for me. He told me that he
would
> phone BT and then call me back within half hour. Again I was sceptical,
and
> told him so, as each time I was told I would be called back it never
> happened, I asked how I could contact him if I needed to, and he gave me
his
> extension number, to which I replied that he told me he could not transfer
> my calls to another centre, so how would he expect someone else to
transfer
> my call to his centre, he told me that he has made a promise to call me
> straight back, and that if i didnt believe him, he would end the call now.
I
> told him that I would wait for his call, but guess
> what...........................nothing
> All I want is a speed upgrade that wanadoo keep shoving down my throat, I
> live close to a 2Mb enabled exchange, but BT are NOT recieving the order
> from Wanadoo.
>
>
>
>

"phil" <(E-Mail Removed)> wrote in message
news:dll2re$se2$(E-Mail Removed)...
> Yet another week has gone by, and despite numerous calls to wanadoo again
> this week, and many more promises to ba called back, I have yet again been
> fobbed off. There has been no upgrade, and as far as I can make out, BT
> STILL have not recieved an order for upgrade from Wanadoo.
> This is now getting beyond it, talk about a Joke, thats what wanadoo is.
>
>
>>>
>>critcher said..............
just to upset you a little, I requested an upgrade to 2mb with my isp
(prodigynet) and it was done by the next day, and at a cheaper price than
the 512 service.(download cap now in use.)
>

Yes, I have heard many occasions where the line has been upgraded really
fast, for some reason when something goes wrong though, wanadoo seem to run
around like headless chickens not knowing what to do, and not informing the
customer either
Its been 1 month now since I first requested the upgrade, and nothing has
got through to BT, even though I keep getting told by wanadoo that they will
put the order in.

"critcher" <(E-Mail Removed)> wrote in message
news:dll40m$ts4$(E-Mail Removed)...
>
> "phil" <(E-Mail Removed)> wrote in message
> news:dll2re$se2$(E-Mail Removed)...
> > Yet another week has gone by, and despite numerous calls to wanadoo
again
> > this week, and many more promises to ba called back, I have yet again
been
> > fobbed off. There has been no upgrade, and as far as I can make out, BT
> > STILL have not recieved an order for upgrade from Wanadoo.
> > This is now getting beyond it, talk about a Joke, thats what wanadoo is.
> >
> >
> >>>
> >>critcher said..............
> just to upset you a little, I requested an upgrade to 2mb with my isp
> (prodigynet) and it was done by the next day, and at a cheaper price than
> the 512 service.(download cap now in use.)
> >
>
>
>

phil wrote:
|| Yet another week has gone by,

<snip>

That was a quick week!

Why don't you ask for a MAC code & take your custom elsewhere?

Looks like thats my option. I did ask for a mac code thinking it might get
them into gear, but guess what, all they said is if you want to leave then I
will transfer your call for you to get your MAC code. Hows that for loyalty
eh, after all these years with what used to be a reasonable
service............before wanapoo took over. Guess they got too big for
their boots to care about the poeple who actually pay their wages and keep
them in business......the customer.


"Jono" <(E-Mail Removed)> wrote in message
news:mXoff.10925$(E-Mail Removed) .uk...
>
>
> phil wrote:
> || Yet another week has gone by,
>
> <snip>
>
> That was a quick week!
>
> Why don't you ask for a MAC code & take your custom elsewhere?
>
>

"phil" <(E-Mail Removed)> wrote in message
news:dll4dl$ffs$(E-Mail Removed)
> Yes, I have heard many occasions where the line has been
> upgraded really fast, for some reason when something goes
> wrong though, wanadoo seem to run around like headless
> chickens not knowing what to do, and not informing the
> customer either
> Its been 1 month now since I first requested the upgrade,
> and nothing has got through to BT, even though I keep
> getting told by wanadoo that they will put the order in.

It worked for me too, only snag was they changed my username without
telling me, so it cost me a fortune on the so-called "support" line until
I found someone who knew what had happened. I couldn't log in for ages
until I'd found this out and changed the username in the modem/router
settings.

Ivor

have a look at www.samknows.com for the max speed your line will support


"phil" <(E-Mail Removed)> wrote in message
news:dll2mb$s9a$(E-Mail Removed)...
>I requested a speed upgrade from 1mb to 2 mb a while ago, I got the
> confirmation email telling me that I had requested it, and then waited
for
> nearly 2 weeks, but heard nothing more. I decided to telephone wanadoo
to
> find out what was happening and was told that the order had been
rejected
> by
> BT on the first day, they couldnt tell me why at the time because it was
a
> friday evening and they couldnt speak to BT until Monday, but to phone
> back
> Monday when they would phone BT to find out what had happened, and to
> request a free upgrade. I telephoned on the Monday, and hung on whilst
> someone phoned BT, and I was then told that the order had been placed
> incorrectly, which is why it was rejected. My order was then cancelled
and
> I
> was told to phone back on the Tuesday to request an upgrade. On Tuesday
i
> phoned Wanadoo and was left hanging on the phone for sometime, and was
> then
> assurred that the order was placed and it could take a further 10
working
> days, but because of the previous problems i decided to telephone
Wanadoo
> on
> the wednesday just to make sure that the order had not been refused
> again,..........wanadoo could find NO record of the upgrade order, but
> again, they assured me that an order was definitely placed this time,
and
> that there should be no problem. I then waited until Monday of this
week,
> and decided again to call wanadoo to find out the status of my order,
and
> was put on hold whilst again they rang BT, this time I was on hold for
> over
> an hour, and when the customer support staff came back on the line, I
was
> again told the order had not gone through. I asked to speak to a
manager,
> and was put through to a manager at the leeds call centre who assured me
> that he would personally deal with the matter, and that he would keep in
> touch with me to let me know what is happening. he gave me a direct line
> telephone number to contact him on, and he left it saying that he would
> telephone me on wednesday to let me know what was
happening............he
> didnt. I tried to phone the number he gave me, but it was constantly
> engaged, I tried for nearly 2 hours constantly dialling, but nothing
other
> than an engaged tone, so I called the wanadoo CS number and asked to
speak
> to someone in the Leeds centre......they told me they could not transfer
> me
> to another call centre. I tried again today, but still could not get
> through
> on the given number, so again tried the CS number. I was told the only
way
> to get through to Leeds was to keep trying and eventually I might get
> through to them, so thats what I did. I eventually got through to leeds
> and
> asked to speak to the manager who was dealing with my situation, and I
was
> told that he was on the phone at the moment, but he would call me back
> within 1/2 hour or so, I was also given an extension number and was told
> that when I get through to any call centre, ask to be put through to
that
> extension, and I could be put straight through to Leeds without any
> problem.
> I waited all day, but nothing, so I decided to call again. When I got
> through to a call centre I gave the extension number, only to be told
that
> was not one of there extension numbers and they could not transfer me.
By
> this time I am getting pretty irrate, and ask to speak to a manager, but
> was
> told that I would not be put through to a manager unless I told them
what
> the problem was. Eventually I got to speak to a manager and again
> explained
> the situation. He told me that they cannot transfer me to another call
> centre, so I wanted him to sort the problem for me. He told me that he
> would
> phone BT and then call me back within half hour. Again I was sceptical,
> and
> told him so, as each time I was told I would be called back it never
> happened, I asked how I could contact him if I needed to, and he gave me
> his
> extension number, to which I replied that he told me he could not
transfer
> my calls to another centre, so how would he expect someone else to
> transfer
> my call to his centre, he told me that he has made a promise to call me
> straight back, and that if i didnt believe him, he would end the call
now.
> I
> told him that I would wait for his call, but guess
> what...........................nothing
> All I want is a speed upgrade that wanadoo keep shoving down my throat,
I
> live close to a 2Mb enabled exchange, but BT are NOT recieving the order
> from Wanadoo.
>
>
>
>


----------------------------------------
I am using the free version of SPAMfighter for private users.
It has removed 0 spam emails to date.
Paying users do not have this message in their emails.
Try www.SPAMfighter.com for free now!

phil <(E-Mail Removed)> wrote:
: I requested a speed upgrade from 1mb to 2 mb a while ago, I got the
: confirmation email telling me that I had requested it, and then waited for
: nearly 2 weeks, but heard nothing more.

Whereas, as Wanadoo's automated system would not accept an upgrade on my
home phone number, I phoned them one Friday afternoon. The very helpful
girl said that she would sort it out....my line got upgraded overnight
that very same night!!

I know that my exchange does support a 2Mb connection, and in addition I am
only 700 meters from the exchange

"mark eldon" <(E-Mail Removed)> wrote in message
news:437e4c9f$0$82668$(E-Mail Removed)...
> have a look at www.samknows.com for the max speed your line will support
>
>
> "phil" <(E-Mail Removed)> wrote in message
> news:dll2mb$s9a$(E-Mail Removed)...
> >I requested a speed upgrade from 1mb to 2 mb a while ago, I got the
> > confirmation email telling me that I had requested it, and then waited
> for
> > nearly 2 weeks, but heard nothing more. I decided to telephone wanadoo
> to
> > find out what was happening and was told that the order had been
> rejected
> > by
> > BT on the first day, they couldnt tell me why at the time because it was
> a
> > friday evening and they couldnt speak to BT until Monday, but to phone
> > back
> > Monday when they would phone BT to find out what had happened, and to
> > request a free upgrade. I telephoned on the Monday, and hung on whilst
> > someone phoned BT, and I was then told that the order had been placed
> > incorrectly, which is why it was rejected. My order was then cancelled
> and
> > I
> > was told to phone back on the Tuesday to request an upgrade. On Tuesday
> i
> > phoned Wanadoo and was left hanging on the phone for sometime, and was
> > then
> > assurred that the order was placed and it could take a further 10
> working
> > days, but because of the previous problems i decided to telephone
> Wanadoo
> > on
> > the wednesday just to make sure that the order had not been refused
> > again,..........wanadoo could find NO record of the upgrade order, but
> > again, they assured me that an order was definitely placed this time,
> and
> > that there should be no problem. I then waited until Monday of this
> week,
> > and decided again to call wanadoo to find out the status of my order,
> and
> > was put on hold whilst again they rang BT, this time I was on hold for
> > over
> > an hour, and when the customer support staff came back on the line, I
> was
> > again told the order had not gone through. I asked to speak to a
> manager,
> > and was put through to a manager at the leeds call centre who assured me
> > that he would personally deal with the matter, and that he would keep in
> > touch with me to let me know what is happening. he gave me a direct line
> > telephone number to contact him on, and he left it saying that he would
> > telephone me on wednesday to let me know what was
> happening............he
> > didnt. I tried to phone the number he gave me, but it was constantly
> > engaged, I tried for nearly 2 hours constantly dialling, but nothing
> other
> > than an engaged tone, so I called the wanadoo CS number and asked to
> speak
> > to someone in the Leeds centre......they told me they could not transfer
> > me
> > to another call centre. I tried again today, but still could not get
> > through
> > on the given number, so again tried the CS number. I was told the only
> way
> > to get through to Leeds was to keep trying and eventually I might get
> > through to them, so thats what I did. I eventually got through to leeds
> > and
> > asked to speak to the manager who was dealing with my situation, and I
> was
> > told that he was on the phone at the moment, but he would call me back
> > within 1/2 hour or so, I was also given an extension number and was told
> > that when I get through to any call centre, ask to be put through to
> that
> > extension, and I could be put straight through to Leeds without any
> > problem.
> > I waited all day, but nothing, so I decided to call again. When I got
> > through to a call centre I gave the extension number, only to be told
> that
> > was not one of there extension numbers and they could not transfer me.
> By
> > this time I am getting pretty irrate, and ask to speak to a manager, but
> > was
> > told that I would not be put through to a manager unless I told them
> what
> > the problem was. Eventually I got to speak to a manager and again
> > explained
> > the situation. He told me that they cannot transfer me to another call
> > centre, so I wanted him to sort the problem for me. He told me that he
> > would
> > phone BT and then call me back within half hour. Again I was sceptical,
> > and
> > told him so, as each time I was told I would be called back it never
> > happened, I asked how I could contact him if I needed to, and he gave me
> > his
> > extension number, to which I replied that he told me he could not
> transfer
> > my calls to another centre, so how would he expect someone else to
> > transfer
> > my call to his centre, he told me that he has made a promise to call me
> > straight back, and that if i didnt believe him, he would end the call
> now.
> > I
> > told him that I would wait for his call, but guess
> > what...........................nothing
> > All I want is a speed upgrade that wanadoo keep shoving down my throat,
> I
> > live close to a 2Mb enabled exchange, but BT are NOT recieving the order
> > from Wanadoo.
> >
> >
> >
> >
>
>
> ----------------------------------------
> I am using the free version of SPAMfighter for private users.
> It has removed 0 spam emails to date.
> Paying users do not have this message in their emails.
> Try www.SPAMfighter.com for free now!
>
>