Don't use Freedom2Surf ( F2S ) !!!

Two years ago I upgraded my Freedom2Surf dialup account to what is now their
'Pure IP Home User' package. I asked for my e-mail addresses to be
transferred across, which seemed to happen successfully. Last week I found
that all of my Freedom2Surf e-mail addresses had been deleted by the
company, and I was unable to collect hundreds of important messages which
were awaiting me.

It appears that Freedom2Surf deleted my old dialup account as it had not
been used for two years, but with the links between my old and new accounts
on their e-mail server, they felt it necessary to delete all of my current
e-mail accounts, most of which I had created since I switched to broadband.

Their response to my complaint was as follows:

" It looks like the dial up account had not been used and/or paid for since
2 years ago and was finally deleted from the system. Sorry to say, you will
need to recreate the email under the ADSL account. "

I had an eBay account with several hundred positive feedback remarks, and I
have now been banned from eBay because of the resulting fracas surrounding
my communication problems. It is obvious that Freedom2Surf's administrative
system is severely lacking, and that something similar to this could happen
to any current or future Freedom2Surf users.

> I had an eBay account with several hundred positive feedback remarks, and
I
> have now been banned from eBay because of the resulting fracas surrounding
> my communication problems. It is obvious that Freedom2Surf's
administrative
> system is severely lacking, and that something similar to this could
happen
> to any current or future Freedom2Surf users.

No offence - but what does your email accounts have to do with eBay?

"Justin Johnson" <(E-Mail Removed)> wrote in
news:cfgoss$uin$(E-Mail Removed):

> No offence - but what does your email accounts have to do with eBay?

If the email account was deleted and no longer receiving email then eBay
will suspend the account because it does not have valid contact details.
As far as I am aware, if the email account is recreated then you should
be able to get the suspension lifted.

The user basically appears to have fallen foul to an automated script.
Whoever wrote it did not know the ins and outs of the systems well enough
to account for possibilities such as this. I can only hope that after
seeing what has happened they have fixed the script to not do what it did
in this case.

--
Colin
*Drop DEAD from the email address to reply*

"Justin Johnson" <(E-Mail Removed)> wrote in message
news:cfgoss$uin$(E-Mail Removed)...
> > I had an eBay account with several hundred positive feedback remarks,
and
> I
> > have now been banned from eBay because of the resulting fracas
surrounding
> > my communication problems. It is obvious that Freedom2Surf's
> administrative
> > system is severely lacking, and that something similar to this could
> happen
> > to any current or future Freedom2Surf users.
>
> No offence - but what does your email accounts have to do with eBay?

Sorry - realised, unable to respond to questions and auctions etc - me =
stupid.

In message <(E-Mail Removed)>, Cuzman
<(E-Mail Removed)> writes
>Two years ago I upgraded my Freedom2Surf dialup account to what is now their
>'Pure IP Home User' package. I asked for my e-mail addresses to be
>transferred across, which seemed to happen successfully. Last week I found
>that all of my Freedom2Surf e-mail addresses had been deleted by the
>company, and I was unable to collect hundreds of important messages which
>were awaiting me.
<Snip remainder of sorry tale>

I migrated to f2s, a week or so ago, for my home ADSL service and have
been 'gobsmacked' by the level of service, knowledge and helpfulness in
all departments - sales, provisioning, help desk and accounts. I've
used/use other 'quality' ISPs (Zen and Nildram, to name but two) and
they pale into insignificance when compared with f2s. I'm sorry that
your mileage varies.
--
Malcolm Loades

> I migrated to f2s, a week or so ago, for my home ADSL service and have
> been 'gobsmacked' by the level of service, knowledge and helpfulness in
> all departments - sales, provisioning, help desk and accounts. I've
> used/use other 'quality' ISPs (Zen and Nildram, to name but two) and
> they pale into insignificance when compared with f2s. I'm sorry that
> your mileage varies.

I've Been using F2S ADSL since April this year but have been using them for
other things for the last 4-5 years and never had a problem. Sales,
Provisioning, Domain Name administration and Technical Support, I've dealt
with the lot and always been first class. Accounts not as great though in my
experience as they've made a couple of mistakes and nearly double billed me
a couple of times.

But on the whole an excellent ISP, certainly the happiest I've been since
the pre Tiscali LineOne days, F2S is run by good honest people who will go
the extra mile.

Oh and if anyone is wondering - yep I do run the www.freedom2support.net
freedom2surf support site, but we're unofficial and unconnected with
freedom2surf and though their staff do post on our site, I'm not afraid to
give my personal views, both positive and negative on things.

On Thu, 12 Aug 2004 23:07:55 +0100, Malcolm Loades
<(E-Mail Removed)> wrote:
>I migrated to f2s, a week or so ago, for my home ADSL service and have
>been 'gobsmacked' by the level of service, knowledge and helpfulness in
>all departments - sales, provisioning, help desk and accounts. I've
>used/use other 'quality' ISPs (Zen and Nildram, to name but two) and
>they pale into insignificance when compared with f2s. I'm sorry that
>your mileage varies.
Perhaps your opinion of them will change when your connection starts
to drop once twice three times and even up to ten times a day EVERY
DAY FOR FOUR MONTHS . you then ring their tech support and they say we
will get BT to come and check your line and do tests the BT guy comes
does the tests and says nothing wrong here sir and goes away but the
dis connections continue you complain to F2S again and yet another BT
bod pops round with his little laptop and modem and then says exactly
the same words has the first nothing wrong here sir but the dis
conections continue so one complains yet again to F2S and what do you
know yet a third BT bod pops round with his laptop and modem need I go
on !!! .
I got so bloody sick of the excuses coming from both the BT and F2S
WANKERS I threw out both of them and got nice friendly Telewest to
pop round and install their equipment and what do you know in the last
four weeks I have remained constantly connected to the net without any
problems at all .
I used to think F2S where tops but they are the lowest of the low in
my opinion after my recent experances with them the funny thing is
the taking of money out of my account month after month by F2S never
failed ONCE strange that !! .
Flighttracker .

> Perhaps your opinion of them will change when your connection starts
> to drop once twice three times and even up to ten times a day EVERY
> DAY FOR FOUR MONTHS .you then ring their tech support and they say we
> will get BT to come and check your line and do tests the BT guy comes
> does the tests and says nothing wrong here sir and goes away but the
> dis connections continue you complain to F2S again and yet another BT
> bod pops round with his little laptop and modem and then says exactly
> the same words has the first nothing wrong here sir but the dis
> conections continue so one complains yet again to F2S and what do you
> know yet a third BT bod pops round with his laptop and modem need I go
> on !!! .

Funny thing being is it must have been either your phone setup, microfilters
or modem - There is no way that was a problem freedom2surfs end because
NOBODY has been experiencing problems like that frequentley on our forums
and believe me, by running a freedom2surf support site, if there was a
widespread issue there would be dozens upon dozens at least moaning about
it.

BT come and test the line, they don't test to see if you have the wiring in
your house done correctly and that your modem/router is ok.

I take it that you tried the ususal tests of taking all devices out any
telephone line in the house apart from your ADSL and seeing if the problem
still remained? I also take it that you tried using other ADSL Hardware?

Until you've done both of the above, you cannot be sure that it was an F2S
Problem. Personally, I'm convinced it wasn't.

On Fri, 13 Aug 2004 01:10:21 +0100 and in article
<(E-Mail Removed)>, said...
: Flighttracker .
:
Ron Chew/Adam Trustcott. Don't believe a word this guy says. he was
singing their prasises a few months back yet now he's seemingly back on
Telewest! An ISP he criticises at any possible opportunity.

FOAD Chew.

--
chris

On Fri, 13 Aug 2004 01:16:00 +0100 and in article <cfh17s$1f6$1
@news.freedom2surf.net>, Justin Johnson said...
: Until you've done both of the above, you cannot be sure that it was an F2S
: Problem. Personally, I'm convinced it wasn't.
:
:
:
Justin, don't even respond to this guy. Surely you have heard of Ron
Chew?
--
chris