How does paying line rental to OneTel fro my phone affect broadband availability??

I changed my phone line rental over to Onetel 6 months ago as they were
offering a good deal. I am now moving house and my NTL cable broadband
will not be available at the new house.
ADSL Broadband providers specify a BT line is required. Does this mean
that I have to ditch Onetel if I want to use a different broadband
provider?

Rog

Yes!

"Peter" <(E-Mail Removed)> wrote in message
news:436a4e94$0$1489$(E-Mail Removed)...
> Yes!
>
>

Or get Braodband from Onetel
>

Peter wrote:
|| Yes!

Rubbish

TheDragon wrote:
|| "Peter" <(E-Mail Removed)> wrote in message
|| news:436a4e94$0$1489$(E-Mail Removed)...
||| Yes!
|||
|||
||
|| Or get Braodband from Onetel

Rubbish.

(E-Mail Removed) wrote:
|| I changed my phone line rental over to Onetel 6 months ago as they were
|| offering a good deal. I am now moving house and my NTL cable broadband
|| will not be available at the new house.
|| ADSL Broadband providers specify a BT line is required. Does this mean
|| that I have to ditch Onetel if I want to use a different broadband
|| provider?
||
|| Rog

Any line that is physically provided by BT is treated as a BT line.

> || I changed my phone line rental over to Onetel 6 months ago as they were
> || offering a good deal. I am now moving house and my NTL cable broadband
> || will not be available at the new house.
> || ADSL Broadband providers specify a BT line is required. Does this mean
> || that I have to ditch Onetel if I want to use a different broadband
> || provider?
> ||
> || Rog
>
> Any line that is physically provided by BT is treated as a BT line.


You are so wrong! The line may be physically provided by BT but any requests
for repairs have to go through (in this example) Onetel. BT will not deal
direct in this case. It you leave yor line with BT then all their service
guarantees etc. apply so they will pay compensation.

Regards from Peter Crosland

Does this mean
> that I have to ditch Onetel if I want to use a different broadband
> provider?
>
> Rog
>

When a "BT Line is Required" this means that a BT Wholesale (soon to become
BT Openreach) line is required. This is what you have.

Your pay your rental to Onetel, who in-turn pay BT Wholesale for the line.
All line management services (eg 150, 151) that you were used to with "BT"
were provided by BT Retail. As you are no longer with BT Retail, this is why
faults must be sent via OneTel to BT Wholesale rather than via BT retail.

I have Freedom2surf LLU broadband (from Easynet) with my line rental going
to TalkTalk and this doesn't cause I problem. I suspect you'll be the same.

Ian

Peter wrote:
||||| I changed my phone line rental over to Onetel 6 months ago as they
||||| were offering a good deal. I am now moving house and my NTL cable
||||| broadband will not be available at the new house.
||||| ADSL Broadband providers specify a BT line is required. Does this
||||| mean that I have to ditch Onetel if I want to use a different
||||| broadband provider?
|||||
||||| Rog
|||
||| Any line that is physically provided by BT is treated as a BT line.
||
||
|| You are so wrong! The line may be physically provided by BT but any
|| requests for repairs have to go through (in this example) Onetel. BT
|| will not deal direct in this case. It you leave yor line with BT then
|| all their service guarantees etc. apply so they will pay compensation.
||
|| Regards from Peter Crosland

Peter wrote:
||||| I changed my phone line rental over to Onetel 6 months ago as they
||||| were offering a good deal. I am now moving house and my NTL cable
||||| broadband will not be available at the new house.
||||| ADSL Broadband providers specify a BT line is required. Does this
||||| mean that I have to ditch Onetel if I want to use a different
||||| broadband provider?
|||||
||||| Rog
|||
||| Any line that is physically provided by BT is treated as a BT line.
||
||
|| You are so wrong! The line may be physically provided by BT but any
|| requests for repairs have to go through (in this example) Onetel. BT
|| will not deal direct in this case. It you leave yor line with BT then
|| all their service guarantees etc. apply so they will pay compensation.
||
|| Regards from Peter Crosland

Eh?

I presume you've chosen to completely miss the point?

The OP asked "ADSL Broadband providers specify a BT line is required. Does
this mean that I have to ditch Onetel if I want to use a different broadband
provider?"

Not "how easy is it to get my line fixed if I pay rental to a different
service provider?"

BTW, they're ditching (if they haven't already) the part of the customer
services guarantee that paid a month's line rental for every day they're
late fixing your line.