How do you like these apples!?

Placed an order for BB with Zen last weekend. BT line was installed the
Thursday before.
Get an email from Zen saying they cannot proceed with my order as there
is an imcompatible product on the line. I ring BT. BT tell me that they
cannot provide BB on my line because we are signed up to their "Light
User" tarrif! Have had to switch to BT Option 1 (more money to BT) just
to get BB...

<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Placed an order for BB with Zen last weekend. BT line was installed the
> Thursday before.
> Get an email from Zen saying they cannot proceed with my order as there
> is an imcompatible product on the line. I ring BT. BT tell me that they
> cannot provide BB on my line because we are signed up to their "Light
> User" tarrif! Have had to switch to BT Option 1 (more money to BT) just
> to get BB...


Don`t know about apples but it seems you want to keep your cake and eat it.

(E-Mail Removed) wrote:
> Placed an order for BB with Zen last weekend. BT line was installed
> the Thursday before.
> Get an email from Zen saying they cannot proceed with my order as
> there is an imcompatible product on the line. I ring BT. BT tell me
> that they cannot provide BB on my line because we are signed up to
> their "Light User" tarrif! Have had to switch to BT Option 1 (more
> money to BT) just to get BB...

The light user tariff is specifically excludes BB on it because it is
intended to be for those on very low incomes.

Peter Crosland

On Tue, 6 Jun 2006 13:50:32 UTC, (E-Mail Removed) wrote:

> Placed an order for BB with Zen last weekend. BT line was installed the
> Thursday before.
> Get an email from Zen saying they cannot proceed with my order as there
> is an imcompatible product on the line. I ring BT. BT tell me that they
> cannot provide BB on my line because we are signed up to their "Light
> User" tarrif! Have had to switch to BT Option 1 (more money to BT) just
> to get BB...

That's the rules. LU is meant for those on low incomes who don't use the
phoen much but need it for emergencies. If you have ADSL, you are
unlikely to come into that category. So LU isn't allowed if you have
ADSL on the ine.


http://www.serviceview.bt.com/list/c..._Res.boo/32262.
htm

(Why are you on LU anyway?)

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<(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
> Placed an order for BB with Zen last weekend. BT line was installed the
> Thursday before.
> Get an email from Zen saying they cannot proceed with my order as there
> is an imcompatible product on the line. I ring BT. BT tell me that they
> cannot provide BB on my line because we are signed up to their "Light
> User" tarrif! Have had to switch to BT Option 1 (more money to BT) just
> to get BB...

Yes but you now get off-peak calls for 5p an hour )

(kim)

The Simpsons wrote:
> <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) oups.com...
> > Placed an order for BB with Zen last weekend. BT line was installed the
> > Thursday before.
> > Get an email from Zen saying they cannot proceed with my order as there
> > is an imcompatible product on the line. I ring BT. BT tell me that they
> > cannot provide BB on my line because we are signed up to their "Light
> > User" tarrif! Have had to switch to BT Option 1 (more money to BT) just
> > to get BB...
>
>
> Don`t know about apples but it seems you want to keep your cake and eat it.

No. I just resent having to more pay money to BT...

kim wrote:
> Yes but you now get off-peak calls for 5p an hour )
>
> (kim)

Aaah. The small mercies viewpoint :-)

On Tue, 6 Jun 2006 15:22:42 +0100, "Peter Crosland"
<(E-Mail Removed)> wrote:

>(E-Mail Removed) wrote:
>> Placed an order for BB with Zen last weekend. BT line was installed
>> the Thursday before.
>> Get an email from Zen saying they cannot proceed with my order as
>> there is an imcompatible product on the line. I ring BT. BT tell me
>> that they cannot provide BB on my line because we are signed up to
>> their "Light User" tarrif! Have had to switch to BT Option 1 (more
>> money to BT) just to get BB...
>
>The light user tariff is specifically excludes BB on it because it is
>intended to be for those on very low incomes.

Surely the Light User tariff is exactly what it says, light user of
the phone, low volume of outgoing calls - I think BT would have
something of a problem restricting the tariff to those people on "low"
incomes - whatever that may be - is that a low gross income, a low
nett income or a low disposable income?
--
Peter

please remove the invalid to reply

On Tue, 6 Jun 2006 17:01:30 UTC, Peter
<(E-Mail Removed)> wrote:

> >The light user tariff is specifically excludes BB on it because it is
> >intended to be for those on very low incomes.
>
> Surely the Light User tariff is exactly what it says, light user of
> the phone, low volume of outgoing calls - I think BT would have
> something of a problem restricting the tariff to those people on "low"
> incomes - whatever that may be - is that a low gross income, a low
> nett income or a low disposable income?

No, it's restricted to use just as the sole phone provision. Their rules
(already posted as a URL) state that you can't do anything else on the
line if you have LUS. They don't need to assess your income.

Perfectly fair; LUS is *subsidised* by BT; the income may not cover the
cost of line provision. You can hardly expect BT to give you money,
effectively, and then use another provider, or even ADSL.

Face it, you've got away with it in the past, but the game is up.
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http://www.broadbandbanter.com

On 6 Jun 2006 (E-Mail Removed) wrote:

> Have had to switch to BT Option 1 (more money to BT) just to get BB...

Shame. If you had posted here before hand, I'd have said that you could
probably try any dial-up ISP which uses an 080x number without problems,
but if you want ADSL, it's time to pay full line rental for it. Tough.

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>