Do Tiscali issue proper VAT invoices?

Hello, we're thinking of going for a Tiscali ADSL connection on the home
tariff. Does anyone know if Tiscali issue a proper VAT invoice for this
service?

Thanks

Matt wrote:
> Hello, we're thinking of going for a Tiscali ADSL connection on the home
> tariff. Does anyone know if Tiscali issue a proper VAT invoice for this
> service?
>
> Thanks

Their support is really really bad. If you are confident you dont need it,
go ahead............

Gaz

On Wed, 7 Sep 2005 15:52:40 +0000 (UTC), "Matt"
<(E-Mail Removed)> wrote:

>Hello, we're thinking of going for a Tiscali ADSL connection on the home
>tariff.

forget it. Go to someone reputable and useful.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

> forget it. Go to someone reputable and useful.

Thanks for the advice, but what sort of problems have you had with Tiscali?
I have put a customer onto Tiscali by setting up and posting his laptop to
him, together with pre-configured router and haven't received any support
calls from him, hence wanting to go for it myself.

I realise that most ISP are undoubtedly going to have a few inept
individuals in their support departments, but is Tiscali any worse than the
others?

Who do you recommend instead? - I'd appreciate any pointers.

Matt wrote:
>> forget it. Go to someone reputable and useful.
>
> Thanks for the advice, but what sort of problems have you had with
> Tiscali?
> I have put a customer onto Tiscali by setting up and posting his laptop to
> him, together with pre-configured router and haven't received any support
> calls from him, hence wanting to go for it myself.
>
> I realise that most ISP are undoubtedly going to have a few inept
> individuals in their support departments, but is Tiscali any worse than
> the
> others?
>
> Who do you recommend instead? - I'd appreciate any pointers.

Some companies, in general, are good on the phone, and try to support out
problems. Some are told to read scripts, and have little understanding of
how computers work. Some are Indian call centres, and are difficult to
understand, again, the script is god.

People will have different stories, but in my personal experiences:

positive experiences:

tesconet (excellent customer service, even if they are just ntl resellers)
plusnet (had a couple of issues, their end, the sustomer service staff where
friendly and helpful, but their general corporate policy and direction
leaves a lot of questions...)
pipex (professional)
AOL (terrible software, and absolutely no router support other then netgear,
but their help is accesible by none techies)

negative

demon (complete useless tossers, several hours of my life wasted, i will
never get back)
ukonline (see above)
tiscali (see above)
BT Openworld (my first bb provider, they decided to outright tell untruths
to their entire customer base)

Gaz

> but is Tiscali any worse than the
> others?
>

Yes they are.

You are clearly more than capable of sorting out any issues on your network
etc. without the need of Tiscali's help,
But consider the possibility of something going wrong that is out of your
control, like a fault that needs escalating to BT, or the odd fault I had
with them:-

About 18 months ago I set up Tiscali BB for someone, all went well for a
while then suddenly he was not able to access smtp.tiscali.co.uk
I happened to find an interesting 'clue' as to what might be causing this.
Typing www.google.com into the browser redirected me to www.google.se
And then I noticed that the IP addresses I was being issued with were
totally different to the range issued before the problem, a look-up revelled
they belonged to X-stream / Libertysurf Scandinavia
(both Tiscali acquisitions if my memory is right).

Armed with all this I called the Tiscali helpline.
I asked them if they could "fix" the IP problem, or at the very least give
me an alternative SMTP server that would work.

They were totally useless and at no time offered me an explination or even
convinced me they understood the problem, after several calls to various
agents the best they could suggest is that I use web-mail.

One insisted I re-install the modem driver "because I might have
accidentally selected Swedish as a language option" (there weren't any
language options anyway)

Another was obsessed with which motherboard and BIOS the PC was using.

They just insisted in wasting my time when it was obvious the problem wasn't
going to be at my end.

On more than one occasion when we weren't getting anywhere the agent
appeared to hang up on me.

Before the service was finally, cancelled I had to install a local SMTP
server to send mail out, I know that is not generally advisable but Tiscali
gave me no choice. I protected it with a strong password.

--
Graham.



%Profound_observation%

In the dim and distant past on Wed, 07 Sep 2005 19:58:31 +0100
it was rumoured that Phil Thompson spake thus:

>On Wed, 7 Sep 2005 15:52:40 +0000 (UTC), "Matt"
><(E-Mail Removed)> wrote:
>
>>Hello, we're thinking of going for a Tiscali ADSL connection on the home
>>tariff.
>
>forget it. Go to someone reputable and useful.
>
>Phil

Just ignore Phil Thompson - he has some kind of axe to grind against
Tiscali although on other matters he is helpful.

I've been with them for ages and had no problems and am currently on the
£15.99 1Mb/s unlimited package

As for VAT invoices I suspect the only way to get one is if you are a
business customer, and that will apply to most ISPs - but I could be
wrong. The only way to find out is ask them.

>http://bbs.adslguide.org.uk/postlist...&Board=tiscali

I did check this link out but I also dug a bit deeper too. If you
really want to find out which are the worst ISPs check here instead:
http://bbs.adslguide.org.uk/threads.php?Cat=&C=4
--
Tiscali - Broadband speeds for dial up prices

On Wed, 7 Sep 2005 21:50:47 UTC, David Whiteman <(E-Mail Removed)>
wrote:

> Just ignore Phil Thompson - he has some kind of axe to grind against
> Tiscali although on other matters he is helpful.

It may, however, be worth looking back in this newsgroup (via Google
Groups) to see the many other dissatisfied Tiscali customers.

Things may be fine when all is working - but they are truly hopeless and
incompetent when you need to get something fixed. And they are very
difficult to get away from...see the archives for more information.
--
[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]

"Matt" <(E-Mail Removed)> wrote in news:dfnjc6$7ll$1
@nwrdmz02.dmz.ncs.ea.ibs-infra.bt.com:

> but what sort of problems have you had with Tiscali?

I spent 40 minutes trying to argue with the support department that
reinstalling dial up networking would have absolutely no affect when a
friend had a router with three computers attached. The router worked
elsewhere, the PCs talked to each other.
The first thing I asked him to do when I phoned up was to refresh the
adsl component on the account. After repeated badgering and the fella
going to speak to a supervisor at least 5 times he finally took my
advice. His excuse for it taking 40 minutes was that I didn't use
industry standard language as they call it "rescripting" rather than
"refreshing". 40 minutes just to figure out the difference between words
that every other ISP I have spoken to have understood.

--
Colin
*Drop DEAD from the email address to reply*

David Whiteman <(E-Mail Removed)> wrote in
news:1126129823.290a9e0619db6bf27f0b1fe6fab994a8@t eranews:

> As for VAT invoices I suspect the only way to get one is if you are a
> business customer, and that will apply to most ISPs

PlusNet customers can access and download/print off a full history of all
of their VAT invoices from the portal regardless of what account type
they have.

--
Colin
*Drop DEAD from the email address to reply*