How do I get my line loss and S/N figures from BT?

Hello,

Plus Net have just told me that my line has failed but they can't tell me
the line loss and S/N figures due to the data protection act which all
sounds like a load of rubbish to me. Who do I contact at BT to try and find
out the information?

I did try to get Plus Net to put in a manual order as a neighbour has ADSL
and we both link to the same junction box. I doubt this has happened as
they managed to reject the line for a second time overnight.

Thanks for any help.

Dave.

On Fri, 20 Feb 2004 09:25:27 UTC, "Dave" <(E-Mail Removed)>
wrote:

> Plus Net have just told me that my line has failed but they can't tell me
> the line loss and S/N figures due to the data protection act which all
> sounds like a load of rubbish to me. Who do I contact at BT to try and find
> out the information?

As you say, a load of rubbish. Either escalate it at PlusNet or try a
better ISP.

BTW, this use of the 'data protection' excuse is getting tiring. There
was a case recently where a department store refused to put a call out
over the PA for a lost child. Now, that may or may not have been a good
decision, and it may have been company policy. But the reason given was
'Data Protection Act'.....! Grrrr...

--
Bob Eager
begin by not using Outlook Express...

"Bob Eager" <(E-Mail Removed)> wrote in message
news:176uZD2KcidF-pn2-(E-Mail Removed)...
> On Fri, 20 Feb 2004 09:25:27 UTC, "Dave" <(E-Mail Removed)>
> wrote:
>
> > Plus Net have just told me that my line has failed but they can't tell
me
> > the line loss and S/N figures due to the data protection act which all
> > sounds like a load of rubbish to me. Who do I contact at BT to try and
find
> > out the information?
>
> As you say, a load of rubbish. Either escalate it at PlusNet or try a
> better ISP.

I have just done so - well escalated at PlusNet. To be honest I'm a bit fed
up with PlusNet already. They said they were going to put through a manual
order and they haven't and now they are feeding my rubbish instead of just
supplying the info I want.

Once all this is closed down I'll try Vispa.

>
> BTW, this use of the 'data protection' excuse is getting tiring. There
> was a case recently where a department store refused to put a call out
> over the PA for a lost child. Now, that may or may not have been a good
> decision, and it may have been company policy. But the reason given was
> 'Data Protection Act'.....! Grrrr...
>
> --
> Bob Eager
> begin by not using Outlook Express...

In message <c14tsu$tet$(E-Mail Removed)>, Dave
<(E-Mail Removed)> writes
>> As you say, a load of rubbish. Either escalate it at PlusNet or try a
>> better ISP.
>
>I have just done so - well escalated at PlusNet. To be honest I'm a bit fed
>up with PlusNet already. They said they were going to put through a manual
>order and they haven't and now they are feeding my rubbish instead of just
>supplying the info I want.
>
>Once all this is closed down I'll try Vispa.

I've got to be honest, its the reason I stopped trying with PlusNet as
well. I gave them specific details and (reasonable) instructions of what
was needed to be done.... and they just went and did something else.

--
__________________________________________________
Personal email for Gareth Jones can be sent to:
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