DLink 624 Problems

Five months ago I bought a D-Link 624 wireless router and have
experienced these problems:

1. The router wouldn't work with the 3COM Gigabit controller on my
ASUS motherboard. Hard to say who to blame with this problem, but I
had to buy another D-Link card to make it work.

2. I was cheated out of my mail-in rebate. Of course you have to
mail in the original paperwork, so you don't have much of a way to
dispute their claim.

3. Today the external power supply failed. I got a message from
D-Link that said that the power supply wasn't covered under the
warranty. I have read the documentation online and it states that the
power supply is excluded from the three year warranty, but IS covered
under warranty for one year.


4. It won't work with the built in wireless adapter on a tablet PC.
I haven't solved that problem yet. I hate to buy another card for the
Tablet PC. It's just like the first problem, it becomes a pointing the
finger contest. The dollars just keep mounting.


Tech support did give me the address of a web site where I could buy
another power supply. Big of them!!!


I have used Links and Netgear products in the past with out any
problems, but I've not had any problems that they had to resolve. I
don't know how they respond to customer problems.



---------------------------------------------------------------

bs has been included as part of my e-mail address to reduce the
amount of spam mail. Change the 'bs'in my address to 'bellsouth'
to send me a message.

Bill Burlingame

On Sat, 26 Jun 2004 15:49:24 -0500, William J. Burlingame
<(E-Mail Removed)> wrote:

>Five months ago I bought a D-Link 624 wireless router and have
>experienced these problems:
>
>1. The router wouldn't work with the 3COM Gigabit controller on my
>ASUS motherboard. Hard to say who to blame with this problem, but I
>had to buy another D-Link card to make it work.
>
>2. I was cheated out of my mail-in rebate. Of course you have to
>mail in the original paperwork, so you don't have much of a way to
>dispute their claim.
>
>3. Today the external power supply failed. I got a message from
>D-Link that said that the power supply wasn't covered under the
>warranty. I have read the documentation online and it states that the
>power supply is excluded from the three year warranty, but IS covered
>under warranty for one year.
>
>
>4. It won't work with the built in wireless adapter on a tablet PC.
>I haven't solved that problem yet. I hate to buy another card for the
>Tablet PC. It's just like the first problem, it becomes a pointing the
>finger contest. The dollars just keep mounting.
>
>
>Tech support did give me the address of a web site where I could buy
>another power supply. Big of them!!!
>
>
>I have used Links and Netgear products in the past with out any
Linksys
>problems, but I've not had any problems that they had to resolve. I
>don't know how they respond to customer problems.
>
>
>
>---------------------------------------------------------------
>
>bs has been included as part of my e-mail address to reduce the
>amount of spam mail. Change the 'bs'in my address to 'bellsouth'
>to send me a message.
>
>Bill Burlingame

---------------------------------------------------------------

bs has been included as part of my e-mail address to reduce the
amount of spam mail. Change the 'bs'in my address to 'bellsouth'
to send me a message.

Bill Burlingame

"William J. Burlingame" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Five months ago I bought a D-Link 624 wireless router and have
> experienced these problems:
>
> 1. The router wouldn't work with the 3COM Gigabit controller on my
> ASUS motherboard. Hard to say who to blame with this problem, but I
> had to buy another D-Link card to make it work.
>
> 2. I was cheated out of my mail-in rebate. Of course you have to
> mail in the original paperwork, so you don't have much of a way to
> dispute their claim.
>
> 3. Today the external power supply failed. I got a message from
> D-Link that said that the power supply wasn't covered under the
> warranty. I have read the documentation online and it states that the
> power supply is excluded from the three year warranty, but IS covered
> under warranty for one year.
>
>
> 4. It won't work with the built in wireless adapter on a tablet PC.
> I haven't solved that problem yet. I hate to buy another card for the
> Tablet PC. It's just like the first problem, it becomes a pointing the
> finger contest. The dollars just keep mounting.
>
>
> Tech support did give me the address of a web site where I could buy
> another power supply. Big of them!!!
>
>
> I have used Links and Netgear products in the past with out any
> problems, but I've not had any problems that they had to resolve. I
> don't know how they respond to customer problems.
>
>
>
> ---------------------------------------------------------------
>
> bs has been included as part of my e-mail address to reduce the
> amount of spam mail. Change the 'bs'in my address to 'bellsouth'
> to send me a message.
>
> Bill Burlingame

You might solve the problem of the 3Com Gigabit controller (which I presume
is a 10/100/1000 Mbps NIC) by setting the device properties to force the
speed to 100 Mbps instead of allowing autonegotiation to choose a speed.

Ron Bandes, CCNP, CTT+, etc.

>
>You might solve the problem of the 3Com Gigabit controller (which I presume
>is a 10/100/1000 Mbps NIC) by setting the device properties to force the
>speed to 100 Mbps instead of allowing autonegotiation to choose a speed.
>
>Ron Bandes, CCNP, CTT+, etc.
>


Thanks for the info. I'll give that a try. Seems that the tech
support at D-Link would have made that suggestion. I've read other
posts from users who have experienced the same problem, but yours is
the first I've read to provide a possible work around.
---------------------------------------------------------------

bs has been included as part of my e-mail address to reduce the
amount of spam mail. Change the 'bs'in my address to 'bellsouth'
to send me a message.

Bill Burlingame

Bill,

The lesson learned from your problems is to never use D-Link products.
I have had nothing but PROBLEMS with EVERY D-Link product that I have
used. This includes all the flavors of their wireless routers, NICs,
wireless NICs, a $400 Layer 2 switch, and most recently - their
Wireless Print Server.

Their tech support is terrible. I purchased the wireless print server
for $130 at Best Buy, and was trying to configure its WEP settings to
work with my existing wireless LAN which I'm running 64-bit WEP
encryption. Did it work? Nope. Did I call tech support? Yep. What
was their answer? We are sorry sir, we do not support WEP, but we can
send you an e-mail with some links to WEP and how it works. Wait a
minute, this is YOUR product, and it is obviously not working, but you
are going to tell me that you don't support a standard feature that is
included in it? Yes unfortunately that is the case sir. Whatever.
It works fine without WEP, but this means that I have to run my whole
wireless LAN in the clear.

This one might be as much my fault as it is D-Links. I have a
DES-3226 24 port Layer 2 Managed Switch. I help run a WISP. When we
were first starting it, we had someone come in an initially configure
our Cisco 3662 and the switch. The password to the switch got lost
along the way, and there is no reset button the switch. I e-mailed
tech support and asked them if there was some type of jumper on the
circuitry of the guys which could be grounded while power was applied
to the unit to reset it to factory defaults. Their answer was "hit
the reset button the back of the router by the WAN port." They don't
even have their own products straight. And believe it or not, I got
that exact same response twice in a row from different techs at
D-Link.

Sorry, I know this didn't help solve your problems, but hopefully it
will make you a little wiser in terms of the wireless products that
you buy. It sure made me think twice. I use Linksys and have had NO
problems for 3 years.

Good Luck.








William J. Burlingame <(E-Mail Removed)> wrote in message news:<(E-Mail Removed)>. ..
> On Sat, 26 Jun 2004 15:49:24 -0500, William J. Burlingame
> <(E-Mail Removed)> wrote:
>
> >Five months ago I bought a D-Link 624 wireless router and have
> >experienced these problems:
> >
> >1. The router wouldn't work with the 3COM Gigabit controller on my
> >ASUS motherboard. Hard to say who to blame with this problem, but I
> >had to buy another D-Link card to make it work.
> >
> >2. I was cheated out of my mail-in rebate. Of course you have to
> >mail in the original paperwork, so you don't have much of a way to
> >dispute their claim.
> >
> >3. Today the external power supply failed. I got a message from
> >D-Link that said that the power supply wasn't covered under the
> >warranty. I have read the documentation online and it states that the
> >power supply is excluded from the three year warranty, but IS covered
> >under warranty for one year.
> >
> >
> >4. It won't work with the built in wireless adapter on a tablet PC.
> >I haven't solved that problem yet. I hate to buy another card for the
> >Tablet PC. It's just like the first problem, it becomes a pointing the
> >finger contest. The dollars just keep mounting.
> >
> >
> >Tech support did give me the address of a web site where I could buy
> >another power supply. Big of them!!!
> >
> >
> >I have used Links and Netgear products in the past with out any
> Linksys
> >problems, but I've not had any problems that they had to resolve. I
> >don't know how they respond to customer problems.
> >
> >
> >
> >---------------------------------------------------------------
> >
> >bs has been included as part of my e-mail address to reduce the
> >amount of spam mail. Change the 'bs'in my address to 'bellsouth'
> >to send me a message.
> >
> >Bill Burlingame
>
> ---------------------------------------------------------------
>
> bs has been included as part of my e-mail address to reduce the
> amount of spam mail. Change the 'bs'in my address to 'bellsouth'
> to send me a message.
>
> Bill Burlingame

On Sat, 26 Jun 2004 15:49:24 -0500, William J. Burlingame
<(E-Mail Removed)> wrote:

>Five months ago I bought a D-Link 624 wireless router and have
>experienced these problems:
>
>1. The router wouldn't work with the 3COM Gigabit controller on my
>ASUS motherboard. Hard to say who to blame with this problem, but I
>had to buy another D-Link card to make it work.

Sounds like NWAY negotiation failure. The DI-624 has no provision for
fixing the speed of the ethernet ports, so you'll have to do it on the
Asus side. If you're running Windoze, dive into the:
Control Panel -> Network -> 3Com ethernet -> Properties
and dig through the multitude of settings for where you can set the
ethernet speed and protocol to something immoveable. The router
should follow. I suggest 10baseT Half-Duplex for a start to make
absolutely sure it works. Then go to 100baseTX half-duplex. If that
works, you can try full duplex, but I don't think (not sure) that the
DI-624 supports full duplex.

>2. I was cheated out of my mail-in rebate. Of course you have to
>mail in the original paperwork, so you don't have much of a way to
>dispute their claim.

You're suppose to keep a copy. However, I've found that does no good.
I've called various rebate laundries with complaints of getting
rejected for specious reasons. I have a large pile of rejected
rebates including some from D-Link. D-Link uses:
http://www.rebateshq.com
I have 3ea D-Link rejection forms. Only one was bogus and it wasn't
really D-Link's fault. TigerDirect was advertising and selling D-Link
products AFTER the D-Link rebate "offer" had expired. $20 down the
drain thanks to not noticeing the ripoff. I phoned TigerDirect and
they promised to "fix" the problem. That was 4 weeks ago and nothing.
The remaining two rejections were my fault, for waiting too long to
apply for their "offer" and for mailing them the wrong receipt.

Looking through my deposit record, I've successfully received 12
rebates from D-Link for a total of $180.

>3. Today the external power supply failed. I got a message from
>D-Link that said that the power supply wasn't covered under the
>warranty. I have read the documentation online and it states that the
>power supply is excluded from the three year warranty, but IS covered
>under warranty for one year.

I sell quite a bit of D-Link hardware. I've had perhaps one or
possibly two wall wart failures in the last 5 years or so. The
current model wall warts are all switching power supplies. These run
very cool and seem to last much longer than the older wall warts with
the big transformers that get hot, cook, and die. I've had far more
failures of Netgear 5V 3A power supplies, but that was several years
ago. The scarey part is that I've never had to send anything back
under warranty to D-Link. I didn't know the wall wart was only 1
year. Ugh.

>4. It won't work with the built in wireless adapter on a tablet PC.
>I haven't solved that problem yet. I hate to buy another card for the
>Tablet PC. It's just like the first problem, it becomes a pointing the
>finger contest. The dollars just keep mounting.

Which tablet PC and using 802.11b or g technology? The reason I ask
is that it's possible to set the DI-624 to "802.11g mode only". See:

http://support.dlink.com/techtool/di...rform_11g.html
In that mode, 802.11b radios can't talk to the DI-624. You can
eliminate the finger pointing exercise by dragging your cool tablet PC
(I'm jealous, I want one) to the nearest free internet cafe and trying
to connect. I helped one user deal with an initial connection and
discovered that their laptop had a very well hident wireless on/off
switch that was of course turned off. Anyway, if you expect help with
this particular problem, you might wanna supply some numbers and a
better description of the failure.

>Tech support did give me the address of a web site where I could buy
>another power supply. Big of them!!!

D-Link is not setup to sell parts directly. If they were, I'm sure
you would not appreciate their prices.

>I have used Links and Netgear products in the past with out any
>problems, but I've not had any problems that they had to resolve. I
>don't know how they respond to customer problems.

Support? Oh, that's easy:

I am tech support, and I know it all.
I anxiously wait for your latest call.
You've only to play, the game of voice mail,
I'll be there shortly, I'm working my tail.
Now tell me your problem, and what did you do?
This cannot have happened. I haven't a clue.
I may have the answer, though it's slightly late,
Just buy the next version, release, or update.
Next, tell me your problem, no matter how small,
I am tech support, and I know it all...


--
# Jeff Liebermann 150 Felker St #D Santa Cruz CA 95060
# 831.336.2558 voice http://www.LearnByDestroying.com
# (E-Mail Removed)
# 831.421.6491 digital_pager (E-Mail Removed) AE6KS

On 26 Jun 2004 21:59:52 -0700, (E-Mail Removed) (Matt) wrote:

>The lesson learned from your problems is to never use D-Link products.

UMMV. I've got a D-Link 624 and it is working fine for me so far. Only
real problem that I saw so far was losing the logs when power is turned
off. Actually that is not a problem but something I wasn't really
thinking to be concerned about until I lost a log session.

So far all my problems have been corrected on the wireless card end of
the system. I was actually impressed that connections with different
hardware worked (except after a little coaxing and tweaking in some
cases.) I haven't needed to talk with D-Link support, but my turn with
one of the notebook cards (different vendor) wasn't real satisfying. I
had to learn to adapt to things I don't like, but I found a way.

Seems like the OP is having more than a reasonable share of Murphy's law
being proved. My sympathies. The wall wart thing definately sucks. In my
case, the same model is working ok for the couple months I've had it.

If I had helping comments on the other problems I'd add something, but
others here seem to have reasonable suggestions. I just thought I would
mention something as a (so far) satisfied customer of the D-Link 624.

I wasn't trying to get any problems solved, just venting my
frustration and letting others know about the problems with D-Link.
Actually, things are working quite well now, but it sure was
aggravating. I've replaced the power supply under my own initiative.

BTW, the tablet PC isn't mine and I don't know the details of his
system. It was a relative who had one while visiting me and I told
him he should be able to use my place as a "hot spot" while here.

I did make copies of the receipts, but I forgot the UPC code. I
generally try to avoid mail in rebate promotions. I once had a rebate
refused by Sprint because I put two in one envelope.
---------------------------------------------------------------

bs has been included as part of my e-mail address to reduce the
amount of spam mail. Change the 'bs'in my address to 'bellsouth'
to send me a message.

Bill Burlingame