Disconnect ...

Lost my BT broadband connection last night, spent an hour
troubleshooting at my end before getting in touch with the BT broadband
helpline.

They then informed me that there had been a "cease service"
disconnection done on the line and that its going to take them 9 days
(from Friday) to reinstate the service.

Apparently a new employee had put wome wrong number in the system and my
account got ceased.....

Anyone know if there's anyway of forcing greater speed than 9 days (from
Friday cos apparently it cannot be reordered until the existing line is
fully closed?)

--
Steve Parry
K100RS SE
F650
(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

yes, ask for your CBUK number and tell them that you're going to change
service provider... maybe that will get them to reconnect you faster.


"Steve Parry" <(E-Mail Removed)> wrote in message
news:c667g7$8njdl$(E-Mail Removed)...
> Lost my BT broadband connection last night, spent an hour
> troubleshooting at my end before getting in touch with the BT broadband
> helpline.
>
> They then informed me that there had been a "cease service"
> disconnection done on the line and that its going to take them 9 days
> (from Friday) to reinstate the service.
>
> Apparently a new employee had put wome wrong number in the system and my
> account got ceased.....
>
> Anyone know if there's anyway of forcing greater speed than 9 days (from
> Friday cos apparently it cannot be reordered until the existing line is
> fully closed?)
>
> --
> Steve Parry
> K100RS SE
> F650
> (not forgetting the SK90PY)
>
> http://www.gwynfryn.co.uk
>
>

warthog wrote:

> yes, ask for your CBUK number and tell them that you're going to change
> service provider... maybe that will get them to reconnect you faster.
>
>
> "Steve Parry" <(E-Mail Removed)> wrote in message
> news:c667g7$8njdl$(E-Mail Removed)...
>
>>Lost my BT broadband connection last night, spent an hour
>>troubleshooting at my end before getting in touch with the BT broadband
>>helpline.
>>
>>They then informed me that there had been a "cease service"
>>disconnection done on the line and that its going to take them 9 days
>>(from Friday) to reinstate the service.
>>
>>Apparently a new employee had put wome wrong number in the system and my
>>account got ceased.....
>>
>>Anyone know if there's anyway of forcing greater speed than 9 days (from
>>Friday cos apparently it cannot be reordered until the existing line is
>>fully closed?)
>>
>>--
>>Steve Parry
>>K100RS SE
>>F650
>>(not forgetting the SK90PY)
>>
>>http://www.gwynfryn.co.uk
>>
>>
>
>
>

I agree, they have a service to do it in 5 days! Just pester them, it
was not your fault - they can do it in less if you are really insistent!

Cheers
Llewellyn

Llewellyn Angus wrote:
> warthog wrote:
>
>> yes, ask for your CBUK number and tell them that you're going to
>> change service provider... maybe that will get them to reconnect you
>> faster.
>>
>>
>> "Steve Parry" <(E-Mail Removed)> wrote in message
>> news:c667g7$8njdl$(E-Mail Removed)...
>>
>>> Lost my BT broadband connection last night, spent an hour
>>> troubleshooting at my end before getting in touch with the BT
>>> broadband helpline.
>>>
>>> They then informed me that there had been a "cease service"
>>> disconnection done on the line and that its going to take them 9
>>> days (from Friday) to reinstate the service.
>>>
>>> Apparently a new employee had put wome wrong number in the system
>>> and my account got ceased.....
>>>
>>> Anyone know if there's anyway of forcing greater speed than 9 days
>>> (from Friday cos apparently it cannot be reordered until the
>>> existing line is fully closed?)
>>>

>>
>
> I agree, they have a service to do it in 5 days! Just pester them, it
> was not your fault - they can do it in less if you are really
> insistent!
>
> Cheers
> Llewellyn

Boxing gloves on then ;o) .... I may be some time Carruthers

--
Steve Parry
K100RS SE
F650
(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

In news:c66jdp$8gunj$(E-Mail Removed),
Steve Parry <(E-Mail Removed)> fumbled, fiddled and
fingered:
> Llewellyn Angus wrote:
>> warthog wrote:
>>
>>> yes, ask for your CBUK number and tell them that you're going to
>>> change service provider... maybe that will get them to reconnect you
>>> faster.
>>>
>>>
>>> "Steve Parry" <(E-Mail Removed)> wrote in message
>>> news:c667g7$8njdl$(E-Mail Removed)...
>>>
>>>> Lost my BT broadband connection last night, spent an hour
>>>> troubleshooting at my end before getting in touch with the BT
>>>> broadband helpline.
>>>>
>>>> They then informed me that there had been a "cease service"
>>>> disconnection done on the line and that its going to take them 9
>>>> days (from Friday) to reinstate the service.
>>>>
>>>> Apparently a new employee had put wome wrong number in the system
>>>> and my account got ceased.....
>>>>
>>>> Anyone know if there's anyway of forcing greater speed than 9 days
>>>> (from Friday cos apparently it cannot be reordered until the
>>>> existing line is fully closed?)
>>>>
>
>>>
>>
>> I agree, they have a service to do it in 5 days! Just pester them, it
>> was not your fault - they can do it in less if you are really
>> insistent!
>>
>> Cheers
>> Llewellyn
>
> Boxing gloves on then ;o) .... I may be some time Carruthers

slight update ....

they've now chosen to ignore my emails <sigh>


--
Steve Parry

http://www.gwynfryn.co.uk

K100RS SE
F650
(not forgetting the SK90PY)

In news:c6b7pu$a6c2k$(E-Mail Removed),
Steve Parry <k100rs_1990nospamthank-(E-Mail Removed)> fumbled, fiddled
and fingered:
> In news:c66jdp$8gunj$(E-Mail Removed),
> Steve Parry <(E-Mail Removed)> fumbled, fiddled and
> fingered:
>> Llewellyn Angus wrote:
>>> warthog wrote:
>>>
>>>> yes, ask for your CBUK number and tell them that you're going to
>>>> change service provider... maybe that will get them to reconnect
>>>> you faster.
>>>>
>>>>
>>>> "Steve Parry" <(E-Mail Removed)> wrote in message
>>>> news:c667g7$8njdl$(E-Mail Removed)...
>>>>
>>>>> Lost my BT broadband connection last night, spent an hour
>>>>> troubleshooting at my end before getting in touch with the BT
>>>>> broadband helpline.
>>>>>
>>>>> They then informed me that there had been a "cease service"
>>>>> disconnection done on the line and that its going to take them 9
>>>>> days (from Friday) to reinstate the service.
>>>>>
>>>>> Apparently a new employee had put wome wrong number in the system
>>>>> and my account got ceased.....
>>>>>
>>>>> Anyone know if there's anyway of forcing greater speed than 9 days
>>>>> (from Friday cos apparently it cannot be reordered until the
>>>>> existing line is fully closed?)
>>>>>
>>
>>>>
>>>
>>> I agree, they have a service to do it in 5 days! Just pester them,
>>> it was not your fault - they can do it in less if you are really
>>> insistent!
>>>
>>> Cheers
>>> Llewellyn
>>
>> Boxing gloves on then ;o) .... I may be some time Carruthers
>
> slight update ....
>
> they've now chosen to ignore my emails <sigh>


So further into this balls up by BT ....

a week last Tuesday the disconnected my ADSL account in error as
detailed above ....

They implied I would be reconnected today (Friday 30th April) .... of
course when I call to check it will be today every denies they said
today ... they're now saying it MAY be next Friday the 7th May ....

Sheeze so they cock up and it takes them 16 days and I still only get a
MAY be reconnected on the 16th day ..... !!!!!!

What an absolutely useless bunch of ***** <----insert expletive of your
choosing here.

So is there ANY avenues I can pursue to get them to act efficiently?


--
Steve Parry

http://www.gwynfryn.co.uk

K100RS SE
F650
(not forgetting the SK90PY)

On Fri, 30 Apr 2004 09:18:30 +0100, "Steve Parry"
<k100rs_1990nospamthank-(E-Mail Removed)> wrote:

>So further into this balls up by BT ....
>
>a week last Tuesday the disconnected my ADSL account in error as
>detailed above ....
>
>They implied I would be reconnected today (Friday 30th April) .... of
>course when I call to check it will be today every denies they said
>today ... they're now saying it MAY be next Friday the 7th May ....
>
>Sheeze so they cock up and it takes them 16 days and I still only get a
>MAY be reconnected on the 16th day ..... !!!!!!
>
>What an absolutely useless bunch of ***** <----insert expletive of your
>choosing here.
>
>So is there ANY avenues I can pursue to get them to act efficiently?

With this sort of thing the only thing I find that helps is making
myself a massive pain in the a*se until they get so fed up with me
they sort something out.

I'd get on the phone and just refuse to get off it until they get
something sorted. Get quite angry (without being impolite) on the
phone - polite but insistent and pissed off customers are difficult to
get rid of, and most call centre organisations have some sort of rule
that you can't put the phone down on a customer unless they are being
abusive or whatever.

Go up and up the line of supervisers, refuse to take any sh*t, and
eventually somebody will get so sick of you they will sort it out :-)

--
To email me remove ".lartsspammers"
http://www.kingqueen.org.uk

In news:(E-Mail Removed),
King Queen <(E-Mail Removed)> fumbled, fiddled and
fingered:
> On Fri, 30 Apr 2004 09:18:30 +0100, "Steve Parry"
> <k100rs_1990nospamthank-(E-Mail Removed)> wrote:
>
>> So further into this balls up by BT ....
>>
>> a week last Tuesday the disconnected my ADSL account in error as
>> detailed above ....
>>
>> They implied I would be reconnected today (Friday 30th April) .... of
>> course when I call to check it will be today every denies they said
>> today ... they're now saying it MAY be next Friday the 7th May ....
>>
>> Sheeze so they cock up and it takes them 16 days and I still only
>> get a MAY be reconnected on the 16th day ..... !!!!!!
>>
>> What an absolutely useless bunch of ***** <----insert expletive of
>> your choosing here.
>>
>> So is there ANY avenues I can pursue to get them to act efficiently?
>
> With this sort of thing the only thing I find that helps is making
> myself a massive pain in the a*se until they get so fed up with me
> they sort something out.
>
> I'd get on the phone and just refuse to get off it until they get
> something sorted. Get quite angry (without being impolite) on the
> phone - polite but insistent and pissed off customers are difficult to
> get rid of, and most call centre organisations have some sort of rule
> that you can't put the phone down on a customer unless they are being
> abusive or whatever.
>
> Go up and up the line of supervisers, refuse to take any sh*t, and
> eventually somebody will get so sick of you they will sort it out :-)

Sad thing is I've already got a manager who has supposed to have "taken
ownership" of the problem .....




--
Steve Parry

http://www.gwynfryn.co.uk

K100RS SE
F650
(not forgetting the SK90PY)

Steve Parry wrote:
> In news:(E-Mail Removed),
> King Queen <(E-Mail Removed)> fumbled, fiddled and
> fingered:
>> On Fri, 30 Apr 2004 09:18:30 +0100, "Steve Parry"
>> <k100rs_1990nospamthank-(E-Mail Removed)> wrote:
>>
>>> So further into this balls up by BT ....
>>>
>>> a week last Tuesday the disconnected my ADSL account in error as
>>> detailed above ....
>>>
>>> They implied I would be reconnected today (Friday 30th April) ....
>>> of course when I call to check it will be today every denies they
>>> said today ... they're now saying it MAY be next Friday the 7th May
>>> ....
>>>
>>> Sheeze so they cock up and it takes them 16 days and I still only
>>> get a MAY be reconnected on the 16th day ..... !!!!!!
>>>
>>> What an absolutely useless bunch of ***** <----insert expletive of
>>> your choosing here.
>>>
>>> So is there ANY avenues I can pursue to get them to act efficiently?
>>
>> With this sort of thing the only thing I find that helps is making
>> myself a massive pain in the a*se until they get so fed up with me
>> they sort something out.
>>
>> I'd get on the phone and just refuse to get off it until they get
>> something sorted. Get quite angry (without being impolite) on the
>> phone - polite but insistent and pissed off customers are difficult
>> to get rid of, and most call centre organisations have some sort of
>> rule that you can't put the phone down on a customer unless they are
>> being abusive or whatever.
>>
>> Go up and up the line of supervisers, refuse to take any sh*t, and
>> eventually somebody will get so sick of you they will sort it out :-)
>
> Sad thing is I've already got a manager who has supposed to have
> "taken ownership" of the problem .....

Don't know which tick off call did it but according to my router the
line became active again at noon today!!!!

--
Steve Parry
K100RS SE
F650
(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

On Fri, 30 Apr 2004 18:16:48 +0100, "Steve Parry"
<(E-Mail Removed)> wrote:

>Don't know which tick off call did it but according to my router the
>line became active again at noon today!!!!

Good news :-)

--
To email me remove ".lartsspammers"
http://www.kingqueen.org.uk