How to differentiate ADSL from ADSLMax?

Hi,

In the last few days my FIL has upgraded his fixed 2Mb ADSL connection,
which he's had for the last few years, to an ADSLMax connection with the
same ISP (plusnet). However, the new router only ever seems to be
connected at 288/2272 kB (down/up). This makes me think that his line
setting haven't been changed.

He's not far from the exchange (~650m) and the line is allegedly capable
of ~6Mbps. The SN margin is good at 27dB.

Is there a way to find out from my end whether he's on a ADSLmax or ADSL
line, before we contact the ISP to fix it.
Any pointers appreciated.

On 08/04/2010 11:42, Plusnet Customer Support wrote:
> On 08/04/2010 10:27, chris wrote:
>> Hi,
>>
>> In the last few days my FIL has upgraded his fixed 2Mb ADSL connection,
>> which he's had for the last few years, to an ADSLMax connection with the
>> same ISP (plusnet). However, the new router only ever seems to be
>> connected at 288/2272 kB (down/up). This makes me think that his line
>> setting haven't been changed.
>>
>> He's not far from the exchange (~650m) and the line is allegedly capable
>> of ~6Mbps. The SN margin is good at 27dB.
>>
>> Is there a way to find out from my end whether he's on a ADSLmax or ADSL
>> line, before we contact the ISP to fix it.
>> Any pointers appreciated.
>
> That sounds very much like a fixed speed line. Have you got a ticket
> number from the account and I'll take a look?
>

Hi Chris,

We've just raised a ticket. It's 32882874.
Thanks for your help.

Chris

On 09/04/2010 13:18, Plusnet Customer Support wrote:
> On 09/04/2010 12:53, chris wrote:
>> On 08/04/2010 11:42, Plusnet Customer Support wrote:
>>> On 08/04/2010 10:27, chris wrote:
>>>> He's not far from the exchange (~650m) and the line is allegedly
>>>> capable
>>>> of ~6Mbps. The SN margin is good at 27dB.
>>>>
>>>> Is there a way to find out from my end whether he's on a ADSLmax or
>>>> ADSL
>>>> line, before we contact the ISP to fix it.
>>>> Any pointers appreciated.
>>>
>>> That sounds very much like a fixed speed line. Have you got a ticket
>>> number from the account and I'll take a look?
>>>
>>
>> Hi Chris,
>>
>> We've just raised a ticket. It's 32882874.
>> Thanks for your help.
>>
>> Chris
>
> Nps, replied to the ticket.
>

Got it. Thanks for the quick response. FIL is looking forward to Monday
Cheers.