Demon - "Prioritised traffic during busy periods"

Demon's says that their Business Broadband accounts will receive
"Prioritised traffic during busy periods".

http://www.demon.net/demon/products/...s8000/Benefits

Does anyone know exactly what this means?

Busy periods presumably means when line congestion is approaching or at
100% but what does prioritised traffic mean?

Will other traffic be subject to QoS delays while all mine is allowed
through?

When I asked Demon Customer Service about it they gave a meaninglessly
vague responce.

philphil wrote:
> Demon's says that their Business Broadband accounts will receive
> "Prioritised traffic during busy periods".

that's because they use BT's MaxDSL Premium product which gets more
bandwidth when the exchange link or BT network is congested.


Phil

"philphil" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...
> Demon's says that their Business Broadband accounts will receive
> "Prioritised traffic during busy periods".
>
> http://www.demon.net/demon/

> Does anyone know exactly what this means?
>

It means their system can't cope with the demands being placed on it -
possibly because they are not coughing up enough for bandwidth or have not
invested enough to keep up with other ISPs. They know businesses are more
likely to sue for breach of contract so put everyone else to one side in
busy peak times by the sound of it.

maybe time to change to a decent ISP that doesn't restrict home users during
peak times! I have no idea why Demon couldn't tell you that themselves, was
it a UK based call centre you spoke to?

"PhilT" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) oups.com...
>
> philphil wrote:
>> Demon's says that their Business Broadband accounts will receive
>> "Prioritised traffic during busy periods".
>
> that's because they use BT's MaxDSL Premium product which gets more
> bandwidth when the exchange link or BT network is congested.
>
>
> Phil
>
I think you got that the wrong way, it's less bandwidth when the network is
congested. That's why the ISP further restricts home users in favour of
business users. Business users are guaranteed a certain bandwidth during a
restricted or congested time and home users get the remainder up to the
supposed full capacity.

On 21 Oct 2006, "Jim" <(E-Mail Removed)> wrote:

>It means their system can't cope with the demands being placed on it -

Is this from someone extremely 'miffed' about Demon? If you check on some
web sites you'll see that IPStream Max Premium (ie the business service)
is described as getting priority over IPStream Max users (by BTW) so a
business customer will get priority at any time of day, if there's so
much traffic as to be filling a link to capacity.

....snip...

> maybe time to change to a decent ISP that doesn't restrict home users
> during peak times! I have no idea why Demon couldn't tell you that
> themselves, was it a UK based call centre you spoke to?

FWIW, I used to be with Demon and was 100% satisfied with their
professionalism and the quality of their service. I moved to another ISP
purely because this ISP was doing a combined internet/phone/cheap calls to
the US package and my wife is American so we were racking up some hefty US
call bills. But you get what you pay for of course ;-).

My experience of other ISPs who deal purely with "the public" is that their
support is <expletive deleted> and their servers simply cannot handle even
"getting towards peak" loads never mind full peak. Typical problems are
e-mails getting bounced because the e-mail servers are congested, failure to
reach websites because their DNS servers can't handle the load etc.

I write software and can rebuild a PC from the motherboard up (both hardware
and software) so I live with these problems and find ways around them. If
Joe Public asked me "who's a good ISP", Demon would be at the top of my list
because my experiences of them have been so good and the average user needs
it to "just work".

Paul DS

Hi Phil,

It all comes down to economics.

If "unlimited" broadband was ever a viable business model then it's no
longer viable. ISP's costs for bandwidth are just too high to allow that and
make a profit.

Many ISP's now use traffic shaping and bandwidth prioritisation to ensure
that the core services such as web surfing and e-mail remain fast while
other services see reduced throughput.

This may happen all the or at peek hours or depend on the pricing plan you
are on e.g. Home User or Business User.

Kind Regards

Simon
--

"philphil" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ps.com...
> Demon's says that their Business Broadband accounts will receive
> "Prioritised traffic during busy periods".
>
> http://www.demon.net/demon/products/...s8000/Benefits
>
> Does anyone know exactly what this means?
>
> Busy periods presumably means when line congestion is approaching or at
> 100% but what does prioritised traffic mean?
>
> Will other traffic be subject to QoS delays while all mine is allowed
> through?
>
> When I asked Demon Customer Service about it they gave a meaninglessly
> vague responce.
>

"Simon Zerafa" <(E-Mail Removed)*no-spam*.uk> writes:

> Many ISP's now use traffic shaping and bandwidth prioritisation to ensure
> that the core services such as web surfing and e-mail remain fast while
> other services see reduced throughput.

I can understand web surfing, but why email? Email is a bulk service,
not an interactive one, so should not need priority. Especially as a
large proportion of email nowadays is spam and therefore unwanted.

"Graham Murray" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Simon Zerafa" <(E-Mail Removed)*no-spam*.uk> writes:
>
>> Many ISP's now use traffic shaping and bandwidth prioritisation to ensure
>> that the core services such as web surfing and e-mail remain fast while
>> other services see reduced throughput.
>
> I can understand web surfing, but why email? Email is a bulk service,
> not an interactive one, so should not need priority. Especially as a
> large proportion of email nowadays is spam and therefore unwanted.

But it's seen as such by the majority of punters, including me.
I do more emailing and ng browsing than anything else, so it's high on my
list.

George

"Graham Murray" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Simon Zerafa" <(E-Mail Removed)*no-spam*.uk> writes:
>
>> Many ISP's now use traffic shaping and bandwidth prioritisation to ensure
>> that the core services such as web surfing and e-mail remain fast while
>> other services see reduced throughput.
>
> I can understand web surfing, but why email? Email is a bulk service,
> not an interactive one, so should not need priority. Especially as a
> large proportion of email nowadays is spam and therefore unwanted.

Commercial users (e.g. printers) send large files by email (50 to 500 Mbytes
is not unusual). The transfer time is obviously manageable (even 500M at
1Mbits/sec is only a little over an hour). Yet such large emails are often
delayed by a day or more - thereby rendering the advantage of ADSL
worthless. I know of printers who continue to use point-to-point ISDN
because they achieve better throughput !!

Clearly, commercial users need to be very careful in their choice of ISP

--
Graham