Demon connection failed - anything else to try?

A friend has a problem as follows:

Went to use PC yesterday, no broadband connection from Demon Home 500.
She hadn't changed anything on PC or phones.
ADSL and USB LEDs on SpeedTouch 330 both green.
I swapped the SpeedTouch 330 for another one.
I swapped microfilters.
I tried a router.
Called Demon, they did several tests with other IDs, no joy.
Demon did a line test, no fault found.
Next step is to call BT, who charge £50 if no fault found.

Any other thoughts?

--
Nigel M

"Time may be a great healer,
but he's a lousy beautician"

Nigel M wrote:
> A friend has a problem as follows:
>
> Went to use PC yesterday, no broadband connection from Demon Home 500.
> She hadn't changed anything on PC or phones.
> ADSL and USB LEDs on SpeedTouch 330 both green.
> I swapped the SpeedTouch 330 for another one.
> I swapped microfilters.
> I tried a router.
> Called Demon, they did several tests with other IDs, no joy.
> Demon did a line test, no fault found.
> Next step is to call BT, who charge £50 if no fault found.
>
> Any other thoughts?

Get Demon to do what you are paying them for, that is progress the fault to
BT. If you do you will get stung, if they do you may not..

On Sat, 21 May 2005 18:41:21 +0100, "kraftee" <kraftee@spamoff&die>
wrote:

>Nigel M wrote:
>> A friend has a problem as follows:
>>
>> Went to use PC yesterday, no broadband connection from Demon Home 500.
>> She hadn't changed anything on PC or phones.
>> ADSL and USB LEDs on SpeedTouch 330 both green.
>> I swapped the SpeedTouch 330 for another one.
>> I swapped microfilters.
>> I tried a router.
>> Called Demon, they did several tests with other IDs, no joy.
>> Demon did a line test, no fault found.
>> Next step is to call BT, who charge ?50 if no fault found.
>>
>> Any other thoughts?
>
>Get Demon to do what you are paying them for, that is progress the fault to
>BT. If you do you will get stung, if they do you may not..
>

Anyone silly enough to use demon deserves everything they get.

On Sat, 21 May 2005 18:45:35 GMT, (E-Mail Removed) (Paula) wrote:

>Anyone silly enough to use demon deserves everything they get.

bullshit
--
Tiscali - dialup speeds at Broadband prices.
AOL - the unlimited ISP of choice for heavy downloaders.

On Sat, 21 May 2005 16:49:48 +0100, Nigel M <(E-Mail Removed)>
wrote:

>Next step is to call BT, who charge £50 if no fault found.

error. You should only call BT if you have a vocie fault on the line.
Your ISP should ask BT out if they beleive it to be a line issue.

Can you login with the BT test login ? or are you saying that the
modem doesn't sync to the exchange

http://www.speedtouch.co.uk/faqs.asp suggests that " The modem status
lights will show a solid green USB light and a flashing ADSL light."
if there is no signal. You said they were both green ? "Once enabled
the ADSL indicator on the modem will show two green solid LEDs."

more data required,
can you log in to bt_test@startup_domain for example ?

"I tried a router." and what happened ?

What does the diagnostic thing tell you in the systray ? DrSpeedtouch
?

Phil
--
Tiscali - dialup speeds at Broadband prices.
AOL - the unlimited ISP of choice for heavy downloaders.

On Sat, 21 May 2005 20:02:39 +0100, Phil Thompson
<(E-Mail Removed)> wrote:

>On Sat, 21 May 2005 18:45:35 GMT, (E-Mail Removed) (Paula) wrote:
>
>>Anyone silly enough to use demon deserves everything they get.
>
>bullshit

Well that could at least be handy, do you have a garden?

In message <jlLje.12731$V%.(E-Mail Removed)>, Paula wrote:

> On Sat, 21 May 2005 18:41:21 +0100, "kraftee" <kraftee@spamoff&die>
> wrote:
>
>>Nigel M wrote:
>>> A friend has a problem as follows:
>>>
>>> Went to use PC yesterday, no broadband connection from Demon Home 500.
>>> She hadn't changed anything on PC or phones.
>>> ADSL and USB LEDs on SpeedTouch 330 both green.
>>> I swapped the SpeedTouch 330 for another one.
>>> I swapped microfilters.
>>> I tried a router.
>>> Called Demon, they did several tests with other IDs, no joy.
>>> Demon did a line test, no fault found.
>>> Next step is to call BT, who charge ?50 if no fault found.
>>>
>>> Any other thoughts?
>>
>>Get Demon to do what you are paying them for, that is progress the fault
>>to
>>BT. If you do you will get stung, if they do you may not..
>>
>
> Anyone silly enough to use demon deserves everything they get.

As in a static IP (useful for running your own mail server), no annoying
limits or caps even on dial-up, performance as good as any ISP over the
past 12 years (they all have good and bad spells). Slightly expensive but
that might account for the lack of a cap. About the only problems I have
with them (because of what I run here) are when the connectivity goes bad
and that hasn't happened that often.
--
Dave
mail da (E-Mail Removed) (without the space)
http://www.llondel.org/
So many gadgets, so little time...

On Sat, 21 May 2005 21:01:55 +0100, "Dave {Reply Address in.sig}"
<noone$$@llondel.org> wrote:

>In message <jlLje.12731$V%.(E-Mail Removed)>, Paula wrote:
>
>> On Sat, 21 May 2005 18:41:21 +0100, "kraftee" <kraftee@spamoff&die>
>> wrote:
>>
>>>Nigel M wrote:
>>>> A friend has a problem as follows:
>>>>
>>>> Went to use PC yesterday, no broadband connection from Demon Home 500.
>>>> She hadn't changed anything on PC or phones.
>>>> ADSL and USB LEDs on SpeedTouch 330 both green.
>>>> I swapped the SpeedTouch 330 for another one.
>>>> I swapped microfilters.
>>>> I tried a router.
>>>> Called Demon, they did several tests with other IDs, no joy.
>>>> Demon did a line test, no fault found.
>>>> Next step is to call BT, who charge ?50 if no fault found.
>>>>
>>>> Any other thoughts?
>>>
>>>Get Demon to do what you are paying them for, that is progress the fault
>>>to
>>>BT. If you do you will get stung, if they do you may not..
>>>
>>
>> Anyone silly enough to use demon deserves everything they get.
>
>As in a static IP (useful for running your own mail server), no annoying
>limits or caps even on dial-up, performance as good as any ISP over the
>past 12 years (they all have good and bad spells). Slightly expensive but
>that might account for the lack of a cap. About the only problems I have
>with them (because of what I run here) are when the connectivity goes bad
>and that hasn't happened that often.

Their service is crap and expensive.

In message <ogNje.19662$(E-Mail Removed)>, Paula wrote:
>
> Their service is crap and expensive.

I think it depends on what you want from the service. Certainly more
expensive than some but not as crap as some either.
--
Dave
mail da (E-Mail Removed) (without the space)
http://www.llondel.org/
So many gadgets, so little time...

In uk.telecom.broadband, Phil Thompson wrote:

>can you log in to bt_test@startup_domain for example ?

Nope.

>"I tried a router." and what happened ?

No good. Line noise and attenuation seemed OK.

>What does the diagnostic thing tell you in the systray ? DrSpeedtouch

Got an error after 6 tries to log in, 0741 (I think).

Just heard that a neighbour has had the same problem from about the same
time, so it looks like a line fault. Strange that the sync light was on.


--
Nigel M

"Time may be a great healer,
but he's a lousy beautician"