Demon billing

On 1 November I received a bill from Demon for an ADSL service.
Nett £ £19.57
VAT at 17.5% £3.42
Total £22.99
.... fair comment.

The most recent bill, dated 1 December reads:

Nett £ £19.57
VAT at 15% £3.42
Total £22.99

I don't know whether to laugh or cry.

Perhaps I should report them to the VAT fraud office ???

--
Graham J

On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <(E-Mail Removed)>
wrote:

> On 1 November I received a bill from Demon for an ADSL service.
> Nett £ £19.57
> VAT at 17.5% £3.42
> Total £22.99
> ... fair comment.
>
> The most recent bill, dated 1 December reads:
>
> Nett £ £19.57
> VAT at 15% £3.42
> Total £22.99
>
> I don't know whether to laugh or cry.
>
> Perhaps I should report them to the VAT fraud office ???

If you actually signed up for a VAT-inclusive price, it's perfectly
legit. That's if it's just the bill that breaks it down.

--
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <(E-Mail Removed)>
wrote:

> On 1 November I received a bill from Demon for an ADSL service.
> Nett £ £19.57
> VAT at 17.5% £3.42
> Total £22.99
> ... fair comment.
>
> The most recent bill, dated 1 December reads:
>
> Nett £ £19.57
> VAT at 15% £3.42
> Total £22.99
>
> I don't know whether to laugh or cry.
>
> Perhaps I should report them to the VAT fraud office ???

Forget my last post. I hadn't realised the enormity of their error! I
must remember it's hard to overestimate the cluelessness of Demon.

--
Bob Eager
Use the BIG mirror service in the UK:
http://www.mirrorservice.org

In uk.telecom.broadband, on Fri, 5 Dec 2008 19:20:45, Bob Eager wrote:

>On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <(E-Mail Removed)>
>wrote:
>
>> On 1 November I received a bill from Demon for an ADSL service.
>> Nett £ £19.57
>> VAT at 17.5% £3.42
>> Total £22.99
>> ... fair comment.
>>
>> The most recent bill, dated 1 December reads:
>>
>> Nett £ £19.57
>> VAT at 15% £3.42
>> Total £22.99
>>
>> I don't know whether to laugh or cry.
>>
>> Perhaps I should report them to the VAT fraud office ???
>
>Forget my last post. I hadn't realised the enormity of their error! I
>must remember it's hard to overestimate the cluelessness of Demon.

At least one ISP had the decency to discuss the whole thing with their
customers. Having made the point they *could* trouser the extra for
those who bought the VAT inclusive product they then did the decent and
reduced the inclusive price.

--
Jim Crowther

In message <(E-Mail Removed) id>, Jim
Crowther <Don'(E-Mail Removed)> writes
>In uk.telecom.broadband, on Fri, 5 Dec 2008 19:20:45, Bob Eager wrote:
>
>>On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <(E-Mail Removed)>
>>wrote:
>>
>>> On 1 November I received a bill from Demon for an ADSL service.
>>> Nett £ £19.57
>>> VAT at 17.5% £3.42
>>> Total £22.99
>>> ... fair comment.
>>>
>>> The most recent bill, dated 1 December reads:
>>>
>>> Nett £ £19.57
>>> VAT at 15% £3.42
>>> Total £22.99
>>>
>>> I don't know whether to laugh or cry.
>>>
>>> Perhaps I should report them to the VAT fraud office ???
>>
>>Forget my last post. I hadn't realised the enormity of their error! I
>>must remember it's hard to overestimate the cluelessness of Demon.
>
>At least one ISP had the decency to discuss the whole thing with their
>customers. Having made the point they *could* trouser the extra for
>those who bought the VAT inclusive product they then did the decent and
>reduced the inclusive price.
>
I rang Demon accounts and they immediately refunded the difference,
--
Richard Anderton

"Richard Anderton" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> In message <(E-Mail Removed) id>, Jim
> Crowther <Don'(E-Mail Removed)> writes
>>In uk.telecom.broadband, on Fri, 5 Dec 2008 19:20:45, Bob Eager wrote:
>>
>>>On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <(E-Mail Removed)>
>>>wrote:
>>>
>>>> On 1 November I received a bill from Demon for an ADSL service.
>>>> Nett £ £19.57
>>>> VAT at 17.5% £3.42
>>>> Total £22.99
>>>> ... fair comment.
>>>>
>>>> The most recent bill, dated 1 December reads:
>>>>
>>>> Nett £ £19.57
>>>> VAT at 15% £3.42
>>>> Total £22.99
>>>>
>>>> I don't know whether to laugh or cry.
>>>>
>>>> Perhaps I should report them to the VAT fraud office ???
>>>
>>>Forget my last post. I hadn't realised the enormity of their error! I
>>>must remember it's hard to overestimate the cluelessness of Demon.
>>
>>At least one ISP had the decency to discuss the whole thing with their
>>customers. Having made the point they *could* trouser the extra for those
>>who bought the VAT inclusive product they then did the decent and reduced
>>the inclusive price.
>>
> I rang Demon accounts and they immediately refunded the difference,

I'm amazed you got through!

I'm VAT registered so its neither here nor there for me - I will reclaim the
VAT they charged and show the invoice to the VAT people if they ask!

--
Graham J

In uk.telecom.broadband, on Fri, 5 Dec 2008 22:19:55, Graham J wrote:

>
>"Richard Anderton" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>> In message <(E-Mail Removed) id>, Jim
>> Crowther <Don'(E-Mail Removed)> writes
>>>In uk.telecom.broadband, on Fri, 5 Dec 2008 19:20:45, Bob Eager wrote:
>>>
>>>>On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <(E-Mail Removed)>
>>>>wrote:
>>>>
>>>>> On 1 November I received a bill from Demon for an ADSL service.
>>>>> Nett £ £19.57
>>>>> VAT at 17.5% £3.42
>>>>> Total £22.99
>>>>> ... fair comment.
>>>>>
>>>>> The most recent bill, dated 1 December reads:
>>>>>
>>>>> Nett £ £19.57
>>>>> VAT at 15% £3.42
>>>>> Total £22.99
>>>>>
>>>>> I don't know whether to laugh or cry.
>>>>>
>>>>> Perhaps I should report them to the VAT fraud office ???
>>>>
>>>>Forget my last post. I hadn't realised the enormity of their error! I
>>>>must remember it's hard to overestimate the cluelessness of Demon.
>>>
>>>At least one ISP had the decency to discuss the whole thing with their
>>>customers. Having made the point they *could* trouser the extra for those
>>>who bought the VAT inclusive product they then did the decent and reduced
>>>the inclusive price.
>>>
>> I rang Demon accounts and they immediately refunded the difference,
>
>I'm amazed you got through!
>
>I'm VAT registered so its neither here nor there for me - I will reclaim the
>VAT they charged and show the invoice to the VAT people if they ask!

He-he, that could be interesting.

--
Jim Crowther

On 6 Dec, 01:00, Jim Crowther <Don't_bot...@blackhole.do-not-
spam.me.uk> wrote:
> In uk.telecom.broadband, on Fri, 5 Dec 2008 22:19:55, Graham J wrote:
>
>
>
>
>
> >"Richard Anderton" <rich...@bonshaw.demon.co.uk> wrote in message
> >news:(E-Mail Removed)...
> >> In message <S9TJmRcyVYOJF...@nospam.at.my.choice.of.UID.inval id>, Jim
> >> Crowther <Don't_bot...@blackhole.do-not-spam.me.uk> writes
> >>>In uk.telecom.broadband, on Fri, 5 Dec 2008 19:20:45, Bob Eager wrote:
>
> >>>>On Fri, 5 Dec 2008 19:08:30 UTC, "Graham J" <gra...@nospam.zen.co.uk>
> >>>>wrote:
>
> >>>>> On 1 November I received a bill from Demon for an ADSL service.
> >>>>> Nett *£ £19.57
> >>>>> VAT at 17.5% £3.42
> >>>>> Total £22.99
> >>>>> ... fair comment.
>
> >>>>> The most recent bill, dated 1 December reads:
>
> >>>>> Nett *£ £19.57
> >>>>> VAT at 15% £3.42
> >>>>> Total £22.99
>
> >>>>> I don't know whether to laugh or cry.
>
> >>>>> Perhaps I should report them to the VAT fraud office ???
>
> >>>>Forget my last post. I hadn't realised the enormity of their error! I
> >>>>must remember it's hard to overestimate the cluelessness of Demon.
>
> >>>At least one ISP had the decency to discuss the whole thing with their
> >>>customers. *Having made the point they *could* trouser the extra forthose
> >>>who bought the VAT inclusive product they then did the decent and reduced
> >>>the inclusive price.
>
> >> I rang Demon accounts and they immediately refunded the difference,
>
> >I'm amazed you got through!
>
> >I'm VAT registered so its neither here nor there for me - I will reclaimthe
> >VAT they charged and show the invoice to the VAT people if they ask!
>
> He-he, that could be interesting.
>
> --
> Jim Crowther

I doubt if the VAT people would care. I knew one company that used to
charge VAT on books because it was easier than itemising an invoice
and it didn't matter as their customers were companies that could
reclaim it anyway. AFAIK they got away with it. They did say that if
you insisted they would redo the invoice.

Plusnet announced very quickly that they will be passing on the VAT
reduction.

Chris

On Fri, 5 Dec 2008 18:54:35 -0800 (PST), (E-Mail Removed)
wrote:

>
>I doubt if the VAT people would care. I knew one company that used to
>charge VAT on books because it was easier than itemising an invoice
>and it didn't matter as their customers were companies that could
>reclaim it anyway. AFAIK they got away with it. They did say that if
>you insisted they would redo the invoice.
>
>Plusnet announced very quickly that they will be passing on the VAT
>reduction.

So did Eclipse

--
brightside s9

"Bob Eager" <(E-Mail Removed)> writes:

> Forget my last post. I hadn't realised the enormity of their error! I
> must remember it's hard to overestimate the cluelessness of Demon.

What makes it even more ironic is that before branched out and became
the first UK consumer ISP, Demon was a software house specialising in
accountancy software.