Delay notification

Have just recieved this from my chosen isp. Activation date was supposed to
be today, and all checks had shown ok.


"Unfortunately, we have received notification that there is a slight delay
in delivering a broadband service to you. We have outlined the reasons
below:

Waiting change from fibre optic to copper route."

Seem unable to get an answer from them at the moment as to wether this means
hours, days, weeks, months or years.
Am concerned as the first time I tried to order this a couple of years ago
it was rejected for that reason, but this had gone through all the checks so
I presumed it was now dealt with.

Any ideas what might be going on?

Dave

"Button Presser" <(E-Mail Removed)> wrote in message
news:c7b95i$ov0$(E-Mail Removed)...
> "Unfortunately, we have received notification that there is a slight delay
> in delivering a broadband service to you. We have outlined the reasons
> below:
>
> Waiting change from fibre optic to copper route."
>
> Seem unable to get an answer from them at the moment as to wether this
means
> hours, days, weeks, months or years.
> Am concerned as the first time I tried to order this a couple of years ago
> it was rejected for that reason, but this had gone through all the checks
so
> I presumed it was now dealt with.

Your telephone line is unusual in that it is currently provided via optic
fibre (google this group and uk.telecom for "TPON") for most of its length
to the exchange.

However, ADSL won't work over TPON - it needs to be 100% copper all the back
to the exchange.

It means that BT have to switch/convert your line to a "spare" copper one..
(i.e. either they have "found" some spare copper to use or installed new
copper since your last order failed, for ADSL orders)

Depending on how busy BT are, you are probably looking at days (anything up
to a delay of a week or two)

Regards
Sunil

Thanks Sunil


Sunil Sood <(E-Mail Removed)> wrote in message
news:c7b9s1$1tdoa$(E-Mail Removed)...
>
> "Button Presser" <(E-Mail Removed)> wrote in
message
> news:c7b95i$ov0$(E-Mail Removed)...
> > "Unfortunately, we have received notification that there is a slight
delay
> > in delivering a broadband service to you. We have outlined the reasons
> > below:
> >
> > Waiting change from fibre optic to copper route."
> >
> > Seem unable to get an answer from them at the moment as to wether this
> means
> > hours, days, weeks, months or years.
> > Am concerned as the first time I tried to order this a couple of years
ago
> > it was rejected for that reason, but this had gone through all the
checks
> so
> > I presumed it was now dealt with.
>
> Your telephone line is unusual in that it is currently provided via optic
> fibre (google this group and uk.telecom for "TPON") for most of its length
> to the exchange.
>
> However, ADSL won't work over TPON - it needs to be 100% copper all the
back
> to the exchange.
>
> It means that BT have to switch/convert your line to a "spare" copper
one..
> (i.e. either they have "found" some spare copper to use or installed new
> copper since your last order failed, for ADSL orders)
>
> Depending on how busy BT are, you are probably looking at days (anything
up
> to a delay of a week or two)
>
> Regards
> Sunil
>
>

"Button Presser" <(E-Mail Removed)> wrote in message
news:c7b95i$ov0$(E-Mail Removed)...
> Have just recieved this from my chosen isp. Activation date was supposed
to
> be today, and all checks had shown ok.
>
>
> "Unfortunately, we have received notification that there is a slight delay
> in delivering a broadband service to you. We have outlined the reasons
> below:
>
> Waiting change from fibre optic to copper route."
>
> Seem unable to get an answer from them at the moment as to wether this
means
> hours, days, weeks, months or years.
> Am concerned as the first time I tried to order this a couple of years ago
> it was rejected for that reason, but this had gone through all the checks
so
> I presumed it was now dealt with.
>
> Any ideas what might be going on?
>
> Dave
>
>


What an unfortunate paradox.
I wonder why it wasn't picked up on the initial checks they claim to have
done.
What was the status of your line shown as in BT's ADSL checker?

Graham.




%Profound_observation%

BT's own checker showed ok. Listed my local exchange as ADSL aware, and
further checks by them prior to issuing an activation date showed ok too.


Graham <(E-Mail Removed)> wrote in message news:40995d11@212.67.96.135...
>
> "Button Presser" <(E-Mail Removed)> wrote in
message
> news:c7b95i$ov0$(E-Mail Removed)...
> > Have just recieved this from my chosen isp. Activation date was
supposed
> to
> > be today, and all checks had shown ok.
> >
> >
> > "Unfortunately, we have received notification that there is a slight
delay
> > in delivering a broadband service to you. We have outlined the reasons
> > below:
> >
> > Waiting change from fibre optic to copper route."
> >
> > Seem unable to get an answer from them at the moment as to wether this
> means
> > hours, days, weeks, months or years.
> > Am concerned as the first time I tried to order this a couple of years
ago
> > it was rejected for that reason, but this had gone through all the
checks
> so
> > I presumed it was now dealt with.
> >
> > Any ideas what might be going on?
> >
> > Dave
> >
> >
>
>
> What an unfortunate paradox.
> I wonder why it wasn't picked up on the initial checks they claim to have
> done.
> What was the status of your line shown as in BT's ADSL checker?
>
> Graham.
>
>
>
>
> %Profound_observation%
>
>