D-Link DSL300T - username length limit?

This is the latest stage in the ongoing saga of trying to help my
father-in-law get online on ADSL. First, he had to return a Speedtouch
330, which constantly froze his PC. He then got a Netgear DM602, which
we could never get to work, so that was returned. Now he's got a
D-Link DSL-300T.

So far we've successfully connected via the bt_test@startup_domain
test username, and that worked fine. Now comes the problem:
It appears that there is a limit of 32 characters for the ADSL
username in the DSL-300T's connection setup screen. If this is true,
it's a problem because his username (from Demon) is 34 characters
long. Can anyone confirm this limitation? Is there a firmware upgrade
for the D-Link that fixes this? If not, then I guess the simplest
solution may be to ask Demon to change his username to something a bit
shorter.
--
Clive Backham

Note: As a spam avoidance measure, the email address in the header
is just a free one and doesn't get checked very often. If you want to email
me, my real address can be found at: www [dot] delback [dot] co [dot] uk

> So far we've successfully connected via the bt_test@startup_domain
> test username, and that worked fine. Now comes the problem:
> It appears that there is a limit of 32 characters for the ADSL
> username in the DSL-300T's connection setup screen. If this is true,
> it's a problem because his username (from Demon) is 34 characters
> long. Can anyone confirm this limitation? Is there a firmware upgrade
> for the D-Link that fixes this? If not, then I guess the simplest
> solution may be to ask Demon to change his username to something a bit
> shorter.

Clive this was discussed a couple of weeks ago. Have a look here
http://tinyurl.com/2bzgq I'm not sure of the outcome, you could maybe ping
MR_K and see how he got on.

cheers

Steven.

"Steven Campbell" <(E-Mail Removed)> wrote in message
news:c5qv5o$ssm$(E-Mail Removed)...
> > So far we've successfully connected via the bt_test@startup_domain
> > test username, and that worked fine. Now comes the problem:
> > It appears that there is a limit of 32 characters for the ADSL
> > username in the DSL-300T's connection setup screen. If this is true,
> > it's a problem because his username (from Demon) is 34 characters
> > long. Can anyone confirm this limitation? Is there a firmware upgrade
> > for the D-Link that fixes this? If not, then I guess the simplest
> > solution may be to ask Demon to change his username to something a bit
> > shorter.
>
> Clive this was discussed a couple of weeks ago. Have a look here
> http://tinyurl.com/2bzgq I'm not sure of the outcome, you could maybe ping
> MR_K and see how he got on.

There seems to be a workaround here
http://www.dslreports.com/forum/rema...4769~mode=flat

Steven.

On Sat, 17 Apr 2004 11:02:21 +0100, "Steven Campbell"
<(E-Mail Removed)> wrote:

>There seems to be a workaround here
>http://www.dslreports.com/forum/rema...4769~mode=flat

Steven, thanks very much for the pointer. Although this workaround is
for the 504T, I'm hoping it will apply to the 300T as well.
--
Clive Backham

Note: As a spam avoidance measure, the email address in the header
is just a free one and doesn't get checked very often. If you want to email
me, my real address can be found at: www [dot] delback [dot] co [dot] uk

"Clive Backham" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Sat, 17 Apr 2004 11:02:21 +0100, "Steven Campbell"
> <(E-Mail Removed)> wrote:
>
> >There seems to be a workaround here
> >http://www.dslreports.com/forum/rema...4769~mode=flat
>
> Steven, thanks very much for the pointer. Although this workaround is
> for the 504T, I'm hoping it will apply to the 300T as well.
> --
> Clive Backham

Yeah I realised that when posting but since it seems to be a problem on a
couple of D-link models I thought the workarounds might also work with your
model.

On Sat, 17 Apr 2004 18:22:05 +0100, "Steven Campbell"
<(E-Mail Removed)> wrote:

>"Clive Backham" <(E-Mail Removed)> wrote in message
>news:(E-Mail Removed)...
>> On Sat, 17 Apr 2004 11:02:21 +0100, "Steven Campbell"
>> <(E-Mail Removed)> wrote:
>>
>> >There seems to be a workaround here
>> >http://www.dslreports.com/forum/rema...4769~mode=flat
>>
>> Steven, thanks very much for the pointer. Although this workaround is
>> for the 504T, I'm hoping it will apply to the 300T as well.
>> --
>> Clive Backham
>
>Yeah I realised that when posting but since it seems to be a problem on a
>couple of D-link models I thought the workarounds might also work with your
>model.
D-Link are crap I bought a 504 last year and it was dropping the
connection and resetting to factory default every 24hrs or so took it
back and received a full refund from supplier . I noticed a couple of
weeks ago that they had brought out the 504T so bought one and after a
week this one started dropping connection called D-Link support last
Wednesday and the guy said they where not supporting the 504T at the
moment so that one has been returned to supplier also.
Stuff D-Link .
Grant .

On Sat, 17 Apr 2004 21:14:49 GMT, G.Crozier <(E-Mail Removed)>
wrote:

>D-Link are crap I bought a 504 last year and it was dropping the
>connection and resetting to factory default every 24hrs or so took it
>back and received a full refund from supplier . I noticed a couple of
>weeks ago that they had brought out the 504T so bought one and after a
>week this one started dropping connection called D-Link support last
>Wednesday and the guy said they where not supporting the 504T at the
>moment so that one has been returned to supplier also.
>Stuff D-Link .
>Grant .

D-Link are excellent!

The only problem I have ever had with my DSL-504 (not the latest "T"
version) was due to a timing turnaround problem accessing a small
number of websites. A quick phone call on their 0800 917 5063 support
line last December (Christmas week!) was answered by a very helpful
support guy in Denmark who e-mailed the latest firmware 5 minutes
later which fixed the problem. I also have a DWL-700 AP wireless
access point and can't recommend them highly enough.

If it helps the support e-mail came from
(E-Mail Removed) which may provide alternative support.


Phil

> On Sat, 17 Apr 2004 21:14:49 GMT, G.Crozier <(E-Mail Removed)>
> wrote:
>
>> D-Link are crap I bought a 504 last year and it was dropping the
>> connection and resetting to factory default every 24hrs or so took it
>> back and received a full refund from supplier . I noticed a couple of
>> weeks ago that they had brought out the 504T so bought one and after
>> a week this one started dropping connection called D-Link support
>> last Wednesday and the guy said they where not supporting the 504T
>> at the moment so that one has been returned to supplier also.
>> Stuff D-Link .
>> Grant .
>

Anyone who has seen Grant Crozier's posts in this and other NGs, will be
aware that he doesn't recognise shades of grey!
--
Cheers,
Tim
______
Please reply to newsgroup. Reply address is Black Hole!

On Sun, 18 Apr 2004 10:36:17 +0100, Phil wrote:

> D-Link are excellent!
>
> The only problem I have ever had with my DSL-504 (not the latest "T"
> version) was due to a timing turnaround problem accessing a small number
> of websites. A quick phone call on their 0800 917 5063 support line
> last December (Christmas week!) was answered by a very helpful support
> guy in Denmark who e-mailed the latest firmware 5 minutes later which
> fixed the problem. I also have a DWL-700 AP wireless access point and
> can't recommend them highly enough.

I have to say I agree with Phil to a large extent. It's not crap if the
support is good.

There's been times I've recommended stuff and it's gone wrong, but in
such a way new firmware or drivers could fix it. In some cases I even
carried self-burned replacement driver CDs.

I've had little experience of D-Link so it sounds very much like they
would be worth considering.

Just wanted to give a quick update.

The workaround of backing up the configuration to an XML file,
editing the username in that and then restoring, worked a treat.
My father-in-law's ADSL is now working fine.

Thanks to everyone for their help.
--
Clive Backham

Note: As a spam avoidance measure, the email address in the header
is just a free one and doesn't get checked very often. If you want to email
me, my real address can be found at: www [dot] delback [dot] co [dot] uk