Crashing Netgear DG814

I have recently installed a DG814 in my small office. I have turned off NAT
as I am using the ISA component of SBS 2000 for firewall etc. Every few days
(and particularly at weekends) the router stops working. Power cycling it
gets it going again. I have downloaded and installed the latest firmware.

I haven't been able to discern any pattern in the failure. It's not at
regular intervals for instance. I become aware of the failure particularly
when I am attempting to get remote access via VPN (from my home
ADSL-connected network) which works OK most of the time. It's possible that
it's the VPN access which is crashing the router but my evidence for this is
flimsy.

Is this a known problem? Does anyone have a solution? I couldn't find
anything about it on the Netgear website.

Thanks for your help if you can.

Paul - Coventry

In article <3f9bb4c7$0$15124$(E-Mail Removed)> ,
(E-Mail Removed) says...
> I have recently installed a DG814 in my small office. I have turned off NAT
> as I am using the ISA component of SBS 2000 for firewall etc. Every few days
> (and particularly at weekends) the router stops working. Power cycling it
> gets it going again. I have downloaded and installed the latest firmware.
>
> I haven't been able to discern any pattern in the failure. It's not at
> regular intervals for instance. I become aware of the failure particularly
> when I am attempting to get remote access via VPN (from my home
> ADSL-connected network) which works OK most of the time. It's possible that
> it's the VPN access which is crashing the router but my evidence for this is
> flimsy.
>
> Is this a known problem? Does anyone have a solution? I couldn't find
> anything about it on the Netgear website.
>
> Thanks for your help if you can.
>
> Paul - Coventry
>

I used to have a DG814 that was foreve crashing - the cause being that
it didn't seem like high volumes of UDP traffic. As far as I'm aware
this has never been resolved even with the latest firmware (4.9rc3).
When I suffered from the problem, Netgear support were next to useless,
suggesting I had a faulty model; it was replaced and exhibited exactly
the same problems. My solution to the problem was to get a different
ADSL switch - in my case a Thomson SpeedTouch 510v4, which has run like
a treat for the last 8 months.

HTH,
-Darran

"Paul" <(E-Mail Removed)> wrote in message
news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> I have recently installed a DG814 in my small office. I have turned off
NAT
> as I am using the ISA component of SBS 2000 for firewall etc. Every few
days
> (and particularly at weekends) the router stops working. Power cycling it
> gets it going again. I have downloaded and installed the latest firmware.
>
> I haven't been able to discern any pattern in the failure. It's not at
> regular intervals for instance. I become aware of the failure
particularly
> when I am attempting to get remote access via VPN (from my home
> ADSL-connected network) which works OK most of the time. It's possible
that
> it's the VPN access which is crashing the router but my evidence for this
is
> flimsy.

What firmware has it got installed? Early ones had a problem with VPN
passthrough.

If its not one of the affected one, a lot of users, myself included have the
router crashing seemingly at random at any time between a few days and just
over a week.

"Paul" <(E-Mail Removed)> wrote in message
news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> I have recently installed a DG814 in my small office. I have turned off
NAT
> as I am using the ISA component of SBS 2000 for firewall etc. Every few
days
> (and particularly at weekends) the router stops working. Power cycling it
> gets it going again. I have downloaded and installed the latest firmware.
>
> I haven't been able to discern any pattern in the failure. It's not at
> regular intervals for instance. I become aware of the failure
particularly
> when I am attempting to get remote access via VPN (from my home
> ADSL-connected network) which works OK most of the time. It's possible
that
> it's the VPN access which is crashing the router but my evidence for this
is
> flimsy.
>
> Is this a known problem? Does anyone have a solution? I couldn't find
> anything about it on the Netgear website.
>
> Thanks for your help if you can.
>
> Paul - Coventry
>
Bad product - sorry!
I am currently using firmware v4.9rc3 and it's the best I've yet tried.
Other users report good results with other versions: I suppose you must just
try them and see which if any works for you. As another said, you might be
best just to get a new router. Another (slim) possibility is that you line
suufers from an unreasonable amount of 'noise', which I have heard can
cause this also.
Try this for the beta v4.9rc3...

http://www.netgear.fr/support/drivers.asp

hth
Archeon

I think (although I can't get netgear support to confirm this) that the
DG814 has problems with UDP. Perhaps it's high levels of traffic, perhaps
it's somthing else.
When I run the Comanche 4 computer game, when it tries to connect to
Novaworld (novalogic's on-line game center) the router crashes and I have to
power cycle. I'm runnin the 4.9rc3. I hope the netgear firmware development
team are aware of these bugs cauz I don't see how they can fix these issues
if they don't listen to the customers.
Perhaps you could try emailing support and asking them to escalate the case
to the people responsable for firmware although I don't know what this will
do.

On the other hand, I use the Cisco VPN client to VPN into our Cisco 3000 VPN
Concentrator to gain access to the work network. The router never had any
problems with this arrangement (although a windows xp client on the same lan
did but thats a whole different ball game.)

It's worth pointing out that the DG814's support for protocal's is very
flakey and dosn't comply with RFC's particularly. This includes it's
handling of DHCP and NTP. Maybe if the router was written to comply with the
RFC's then it'd work a little better.

Lawrence Stromski.



"Archeon" <(E-Mail Removed)> wrote in message
news:AnTmb.1045$(E-Mail Removed)...
>
> "Paul" <(E-Mail Removed)> wrote in message
> news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> > I have recently installed a DG814 in my small office. I have turned off
> NAT
> > as I am using the ISA component of SBS 2000 for firewall etc. Every few
> days
> > (and particularly at weekends) the router stops working. Power cycling
it
> > gets it going again. I have downloaded and installed the latest
firmware.
> >
> > I haven't been able to discern any pattern in the failure. It's not at
> > regular intervals for instance. I become aware of the failure
> particularly
> > when I am attempting to get remote access via VPN (from my home
> > ADSL-connected network) which works OK most of the time. It's possible
> that
> > it's the VPN access which is crashing the router but my evidence for
this
> is
> > flimsy.
> >
> > Is this a known problem? Does anyone have a solution? I couldn't find
> > anything about it on the Netgear website.
> >
> > Thanks for your help if you can.
> >
> > Paul - Coventry
> >
> Bad product - sorry!
> I am currently using firmware v4.9rc3 and it's the best I've yet tried.
> Other users report good results with other versions: I suppose you must
just
> try them and see which if any works for you. As another said, you might be
> best just to get a new router. Another (slim) possibility is that you line
> suufers from an unreasonable amount of 'noise', which I have heard can
> cause this also.
> Try this for the beta v4.9rc3...
>
> http://www.netgear.fr/support/drivers.asp
>
> hth
> Archeon
>
>
>

"Lawrence Stromski" <(E-Mail Removed)> wrote in message
news:bnhc8a$d7n$(E-Mail Removed)...
> I think (although I can't get netgear support to confirm this) that the
> DG814 has problems with UDP. Perhaps it's high levels of traffic, perhaps
> it's somthing else.

Im wondering if the NAT table is filling up causing the problems. Certainly
i can pretty much guarantee to crash it by running eMule and WinMX at the
same time and leaving it overnight.
Othertimes with less traffic it takes longer - all would fit with some
buffer filling up.

> It's worth pointing out that the DG814's support for protocal's is very
> flakey and dosn't comply with RFC's particularly. This includes it's
> handling of DHCP and NTP. Maybe if the router was written to comply with
the
> RFC's then it'd work a little better.

Neither is its PPP implementation hence the units inability to reconnect
after disconnections in certain ciscumstances.

Thanks for all the (depressing) advice. I'm currently on firmware version
4.8. I'll try 4.9 (which, interestingly, cannot be found on the US website
or on the UK one, but then you can't find anything on the UK website!).

This is the 2nd router I've bought which doesn't seem to work properly (the
other was a D-link DSL604+). The only one which has operated without problem
or intervention was the BT labelled one supplied when I first implemented
ADLS 2 years ago!

Paul

"Archeon" <(E-Mail Removed)> wrote in message
news:AnTmb.1045$(E-Mail Removed)...
>
> "Paul" <(E-Mail Removed)> wrote in message
> news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> > I have recently installed a DG814 in my small office. I have turned off
> NAT
> > as I am using the ISA component of SBS 2000 for firewall etc. Every few
> days
> > (and particularly at weekends) the router stops working. Power cycling
it
> > gets it going again. I have downloaded and installed the latest
firmware.
> >
> > I haven't been able to discern any pattern in the failure. It's not at
> > regular intervals for instance. I become aware of the failure
> particularly
> > when I am attempting to get remote access via VPN (from my home
> > ADSL-connected network) which works OK most of the time. It's possible
> that
> > it's the VPN access which is crashing the router but my evidence for
this
> is
> > flimsy.
> >
> > Is this a known problem? Does anyone have a solution? I couldn't find
> > anything about it on the Netgear website.
> >
> > Thanks for your help if you can.
> >
> > Paul - Coventry
> >
> Bad product - sorry!
> I am currently using firmware v4.9rc3 and it's the best I've yet tried.
> Other users report good results with other versions: I suppose you must
just
> try them and see which if any works for you. As another said, you might be
> best just to get a new router. Another (slim) possibility is that you line
> suufers from an unreasonable amount of 'noise', which I have heard can
> cause this also.
> Try this for the beta v4.9rc3...
>
> http://www.netgear.fr/support/drivers.asp
>
> hth
> Archeon
>
>
>

Well, modem/routers seem to be a little over priced anyway, but if you want
to get one that works, you gotta pay EVEN MORE than overpriced.
I don't have any experience with the top of the range modem/routers but I'd
guess that the Cisco one would do the job well. (803 series or somthing?)
Not only that you can program just about every aspect of it through the
wonderful IOS.
As the saying goes: you get what you pay for. (Personally I'd expect a lot
more out of the DG814 for £80 but like i said... over priced.)

-Lawrence Stromski.


"OneMoreOne" <(E-Mail Removed)> wrote in message
news:3f9c5a81$0$15124$(E-Mail Removed) t...
> Thanks for all the (depressing) advice. I'm currently on firmware version
> 4.8. I'll try 4.9 (which, interestingly, cannot be found on the US website
> or on the UK one, but then you can't find anything on the UK website!).
>
> This is the 2nd router I've bought which doesn't seem to work properly
(the
> other was a D-link DSL604+). The only one which has operated without
problem
> or intervention was the BT labelled one supplied when I first implemented
> ADLS 2 years ago!
>
> Paul
>
> "Archeon" <(E-Mail Removed)> wrote in message
> news:AnTmb.1045$(E-Mail Removed)...
> >
> > "Paul" <(E-Mail Removed)> wrote in message
> > news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> > > I have recently installed a DG814 in my small office. I have turned
off
> > NAT
> > > as I am using the ISA component of SBS 2000 for firewall etc. Every
few
> > days
> > > (and particularly at weekends) the router stops working. Power cycling
> it
> > > gets it going again. I have downloaded and installed the latest
> firmware.
> > >
> > > I haven't been able to discern any pattern in the failure. It's not at
> > > regular intervals for instance. I become aware of the failure
> > particularly
> > > when I am attempting to get remote access via VPN (from my home
> > > ADSL-connected network) which works OK most of the time. It's possible
> > that
> > > it's the VPN access which is crashing the router but my evidence for
> this
> > is
> > > flimsy.
> > >
> > > Is this a known problem? Does anyone have a solution? I couldn't find
> > > anything about it on the Netgear website.
> > >
> > > Thanks for your help if you can.
> > >
> > > Paul - Coventry
> > >
> > Bad product - sorry!
> > I am currently using firmware v4.9rc3 and it's the best I've yet tried.
> > Other users report good results with other versions: I suppose you must
> just
> > try them and see which if any works for you. As another said, you might
be
> > best just to get a new router. Another (slim) possibility is that you
line
> > suufers from an unreasonable amount of 'noise', which I have heard can
> > cause this also.
> > Try this for the beta v4.9rc3...
> >
> > http://www.netgear.fr/support/drivers.asp
> >
> > hth
> > Archeon
> >
> >
> >
>
>

and what about all us users that paid £150 for the piggin thing, not cool is
all I can say

Chris

"Lawrence Stromski" <(E-Mail Removed)> wrote in message
news:bnhmjh$3pq$(E-Mail Removed)...
> Well, modem/routers seem to be a little over priced anyway, but if you
want
> to get one that works, you gotta pay EVEN MORE than overpriced.
> I don't have any experience with the top of the range modem/routers but
I'd
> guess that the Cisco one would do the job well. (803 series or somthing?)
> Not only that you can program just about every aspect of it through the
> wonderful IOS.
> As the saying goes: you get what you pay for. (Personally I'd expect a lot
> more out of the DG814 for £80 but like i said... over priced.)
>
> -Lawrence Stromski.
>
>
> "OneMoreOne" <(E-Mail Removed)> wrote in message
> news:3f9c5a81$0$15124$(E-Mail Removed) t...
> > Thanks for all the (depressing) advice. I'm currently on firmware
version
> > 4.8. I'll try 4.9 (which, interestingly, cannot be found on the US
website
> > or on the UK one, but then you can't find anything on the UK website!).
> >
> > This is the 2nd router I've bought which doesn't seem to work properly
> (the
> > other was a D-link DSL604+). The only one which has operated without
> problem
> > or intervention was the BT labelled one supplied when I first
implemented
> > ADLS 2 years ago!
> >
> > Paul
> >
> > "Archeon" <(E-Mail Removed)> wrote in message
> > news:AnTmb.1045$(E-Mail Removed)...
> > >
> > > "Paul" <(E-Mail Removed)> wrote in message
> > > news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> > > > I have recently installed a DG814 in my small office. I have turned
> off
> > > NAT
> > > > as I am using the ISA component of SBS 2000 for firewall etc. Every
> few
> > > days
> > > > (and particularly at weekends) the router stops working. Power
cycling
> > it
> > > > gets it going again. I have downloaded and installed the latest
> > firmware.
> > > >
> > > > I haven't been able to discern any pattern in the failure. It's not
at
> > > > regular intervals for instance. I become aware of the failure
> > > particularly
> > > > when I am attempting to get remote access via VPN (from my home
> > > > ADSL-connected network) which works OK most of the time. It's
possible
> > > that
> > > > it's the VPN access which is crashing the router but my evidence for
> > this
> > > is
> > > > flimsy.
> > > >
> > > > Is this a known problem? Does anyone have a solution? I couldn't
find
> > > > anything about it on the Netgear website.
> > > >
> > > > Thanks for your help if you can.
> > > >
> > > > Paul - Coventry
> > > >
> > > Bad product - sorry!
> > > I am currently using firmware v4.9rc3 and it's the best I've yet
tried.
> > > Other users report good results with other versions: I suppose you
must
> > just
> > > try them and see which if any works for you. As another said, you
might
> be
> > > best just to get a new router. Another (slim) possibility is that you
> line
> > > suufers from an unreasonable amount of 'noise', which I have heard
can
> > > cause this also.
> > > Try this for the beta v4.9rc3...
> > >
> > > http://www.netgear.fr/support/drivers.asp
> > >
> > > hth
> > > Archeon
> > >
> > >
> > >
> >
> >
>
>

Even more so now that Netgear have decided to abandon the DG814 when their
new superior router comes out. No more firmware I guess.The DG834 I think?


"Chris Porter" <(E-Mail Removed)> wrote in message
news:3f9d7976$0$5658$(E-Mail Removed). ..
> and what about all us users that paid £150 for the piggin thing, not cool
is
> all I can say
>
> Chris
>
> "Lawrence Stromski" <(E-Mail Removed)> wrote in message
> news:bnhmjh$3pq$(E-Mail Removed)...
> > Well, modem/routers seem to be a little over priced anyway, but if you
> want
> > to get one that works, you gotta pay EVEN MORE than overpriced.
> > I don't have any experience with the top of the range modem/routers but
> I'd
> > guess that the Cisco one would do the job well. (803 series or
somthing?)
> > Not only that you can program just about every aspect of it through the
> > wonderful IOS.
> > As the saying goes: you get what you pay for. (Personally I'd expect a
lot
> > more out of the DG814 for £80 but like i said... over priced.)
> >
> > -Lawrence Stromski.
> >
> >
> > "OneMoreOne" <(E-Mail Removed)> wrote in message
> > news:3f9c5a81$0$15124$(E-Mail Removed) t...
> > > Thanks for all the (depressing) advice. I'm currently on firmware
> version
> > > 4.8. I'll try 4.9 (which, interestingly, cannot be found on the US
> website
> > > or on the UK one, but then you can't find anything on the UK
website!).
> > >
> > > This is the 2nd router I've bought which doesn't seem to work properly
> > (the
> > > other was a D-link DSL604+). The only one which has operated without
> > problem
> > > or intervention was the BT labelled one supplied when I first
> implemented
> > > ADLS 2 years ago!
> > >
> > > Paul
> > >
> > > "Archeon" <(E-Mail Removed)> wrote in message
> > > news:AnTmb.1045$(E-Mail Removed)...
> > > >
> > > > "Paul" <(E-Mail Removed)> wrote in message
> > > > news:3f9bb4c7$0$15124$(E-Mail Removed) t...
> > > > > I have recently installed a DG814 in my small office. I have
turned
> > off
> > > > NAT
> > > > > as I am using the ISA component of SBS 2000 for firewall etc.
Every
> > few
> > > > days
> > > > > (and particularly at weekends) the router stops working. Power
> cycling
> > > it
> > > > > gets it going again. I have downloaded and installed the latest
> > > firmware.
> > > > >
> > > > > I haven't been able to discern any pattern in the failure. It's
not
> at
> > > > > regular intervals for instance. I become aware of the failure
> > > > particularly
> > > > > when I am attempting to get remote access via VPN (from my home
> > > > > ADSL-connected network) which works OK most of the time. It's
> possible
> > > > that
> > > > > it's the VPN access which is crashing the router but my evidence
for
> > > this
> > > > is
> > > > > flimsy.
> > > > >
> > > > > Is this a known problem? Does anyone have a solution? I couldn't
> find
> > > > > anything about it on the Netgear website.
> > > > >
> > > > > Thanks for your help if you can.
> > > > >
> > > > > Paul - Coventry
> > > > >
> > > > Bad product - sorry!
> > > > I am currently using firmware v4.9rc3 and it's the best I've yet
> tried.
> > > > Other users report good results with other versions: I suppose you
> must
> > > just
> > > > try them and see which if any works for you. As another said, you
> might
> > be
> > > > best just to get a new router. Another (slim) possibility is that
you
> > line
> > > > suufers from an unreasonable amount of 'noise', which I have heard
> can
> > > > cause this also.
> > > > Try this for the beta v4.9rc3...
> > > >
> > > > http://www.netgear.fr/support/drivers.asp
> > > >
> > > > hth
> > > > Archeon
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>