Could this be a hardware problem?

Hi

I have a problem with my first ever Broadband connection.

I have tried other groups and had friends who know more than a thing or two
about computers come over but we don't even have a clue so...

I have a 1024MB/s (128MB/second max in theory) connection but two tests
indicate speeds of 8.9 and 6.3 MB/s.

I have already tried surfing without my Kerio Firewall and Norton Anti Virus
but it makes no difference.(Windows Firewall is disactivated )

Also , I've tried typing in an address in both Kerio and Internet Explorer
as 'trusted' and visiting that site when both programs are running but the
result is the same.

Today, I phoned my ISP and he told me to go into MSConfig and untick all my
background programs.

He tested my line which seems ok and then I did the above mentioned test.

Also, before that, he had me visit a number of sites and we waited to see
how long it took for the page to come up.

All of the sites took ages and one of the actual tests which gave us our
figures was done on their own site as he knew the state of the traffic at
that moment.

He said that I must have a computer hardware problem but I don't buy it cos

1 I can download emails and attachements faster than ever.

2 I can download programs much faster than before.(I use Stardownloader)

3 The computer is working as normal otherwise

4 I have 384 of RAM memory

The problem only seems occur when I surf on the NET and want to download
pages and as I use IE6 and have to start somewhere........

Any ideas please? Could a piece of hardware be the cause of all this cos I
know that my computer has lots of bits and pieces and .....

Thanks

IE6, XP Pro, Kerio Firewall + Norton Anti Virus, 384 RAM,
Have run Adaware SE and Hijack This but nothing suspicious found. Norton
Process Viewer shows no unusual programs running either

What does DSL Reports give your speed results as:

http://www.dslreports.com/stest
--
Cari (MS-MVP)
Printing & Imaging

In Loving Memory of our dear friend Alex Nichol MVP

"Dave Neve" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Hi
>
> I have a problem with my first ever Broadband connection.
>
> I have tried other groups and had friends who know more than a thing or
> two about computers come over but we don't even have a clue so...
>
> I have a 1024MB/s (128MB/second max in theory) connection but two tests
> indicate speeds of 8.9 and 6.3 MB/s.
>
> I have already tried surfing without my Kerio Firewall and Norton Anti
> Virus
> but it makes no difference.(Windows Firewall is disactivated )
>
> Also , I've tried typing in an address in both Kerio and Internet Explorer
> as 'trusted' and visiting that site when both programs are running but the
> result is the same.
>
> Today, I phoned my ISP and he told me to go into MSConfig and untick all
> my
> background programs.
>
> He tested my line which seems ok and then I did the above mentioned test.
>
> Also, before that, he had me visit a number of sites and we waited to see
> how long it took for the page to come up.
>
> All of the sites took ages and one of the actual tests which gave us our
> figures was done on their own site as he knew the state of the traffic at
> that moment.
>
> He said that I must have a computer hardware problem but I don't buy it
> cos
>
> 1 I can download emails and attachements faster than ever.
>
> 2 I can download programs much faster than before.(I use
> Stardownloader)
>
> 3 The computer is working as normal otherwise
>
> 4 I have 384 of RAM memory
>
> The problem only seems occur when I surf on the NET and want to download
> pages and as I use IE6 and have to start somewhere........
>
> Any ideas please? Could a piece of hardware be the cause of all this cos I
> know that my computer has lots of bits and pieces and .....
>
> Thanks
>
> IE6, XP Pro, Kerio Firewall + Norton Anti Virus, 384 RAM,
> Have run Adaware SE and Hijack This but nothing suspicious found. Norton
> Process Viewer shows no unusual programs running either
>
>
>

Hi

Don't know but we finally found the problem and it was 'configuration' of a
firewall.

Problem was that even when we desactivated the firewall, the problem still
remained so we thought the firewall was not responsable (but it was)

Thanks anyway
"Cari (MS-MVP)" <(E-Mail Removed)> a écrit dans le message de
news: (E-Mail Removed)...
> What does DSL Reports give your speed results as:
>
> http://www.dslreports.com/stest
> --
> Cari (MS-MVP)
> Printing & Imaging
>
> In Loving Memory of our dear friend Alex Nichol MVP
>
> "Dave Neve" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> Hi
>>
>> I have a problem with my first ever Broadband connection.
>>
>> I have tried other groups and had friends who know more than a thing or
>> two about computers come over but we don't even have a clue so...
>>
>> I have a 1024MB/s (128MB/second max in theory) connection but two tests
>> indicate speeds of 8.9 and 6.3 MB/s.
>>
>> I have already tried surfing without my Kerio Firewall and Norton Anti
>> Virus
>> but it makes no difference.(Windows Firewall is disactivated )
>>
>> Also , I've tried typing in an address in both Kerio and Internet
>> Explorer
>> as 'trusted' and visiting that site when both programs are running but
>> the
>> result is the same.
>>
>> Today, I phoned my ISP and he told me to go into MSConfig and untick all
>> my
>> background programs.
>>
>> He tested my line which seems ok and then I did the above mentioned test.
>>
>> Also, before that, he had me visit a number of sites and we waited to see
>> how long it took for the page to come up.
>>
>> All of the sites took ages and one of the actual tests which gave us our
>> figures was done on their own site as he knew the state of the traffic at
>> that moment.
>>
>> He said that I must have a computer hardware problem but I don't buy it
>> cos
>>
>> 1 I can download emails and attachements faster than ever.
>>
>> 2 I can download programs much faster than before.(I use
>> Stardownloader)
>>
>> 3 The computer is working as normal otherwise
>>
>> 4 I have 384 of RAM memory
>>
>> The problem only seems occur when I surf on the NET and want to download
>> pages and as I use IE6 and have to start somewhere........
>>
>> Any ideas please? Could a piece of hardware be the cause of all this cos
>> I know that my computer has lots of bits and pieces and .....
>>
>> Thanks
>>
>> IE6, XP Pro, Kerio Firewall + Norton Anti Virus, 384 RAM,
>> Have run Adaware SE and Hijack This but nothing suspicious found. Norton
>> Process Viewer shows no unusual programs running either
>>
>>
>>
>
>
>