Contacting BT re billing

Is anyone able to give me the direct no. of that section of BT which deals
with queries re domestic broadband billing? I am not commercial neither do I
get my home telephone service from BT.

I have been unable to find any reference on any of the paper bills that I
have received. There is no information on the e-billing site.

Otherwise it seems a matter of a great deal of patience of going through
endless sub-menus, and when eventually one gets to speak to a real person,
the inevitable result is that you are told that you are being passed on to
some one else - and then silence.

The impression that I am left with is that BT don't want their customers
actually to speak with anyone in the UK who can resolve problems re billing.

Pip

"Pip" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> I am not commercial neither do I get my home telephone service from BT.
>
> The impression that I am left with is that BT don't want their customers
> actually to speak with anyone in the UK who can resolve problems re
> billing.
>
> Pip
>
How odd, they do speak to customers. I think the problem you have is
deciding whether you are one or not. If you are then use the website and
they will reply. If you're not then they will not discuss a non existant
account.

On Sat, 28 Oct 2006 23:58:03 +0100, "Pip" <(E-Mail Removed)>
wrote:

>Is anyone able to give me the direct no. of that section of BT which deals
>with queries re domestic broadband billing? I am not commercial neither do I
>get my home telephone service from BT.
>
>I have been unable to find any reference on any of the paper bills that I
>have received. There is no information on the e-billing site.
>
>Otherwise it seems a matter of a great deal of patience of going through
>endless sub-menus, and when eventually one gets to speak to a real person,
>the inevitable result is that you are told that you are being passed on to
>some one else - and then silence.
>
>The impression that I am left with is that BT don't want their customers
>actually to speak with anyone in the UK who can resolve problems re billing.
>
>Pip
>

Just phone 0800 800 150, they will pass you on to the billing dept.

Of course, I am a BB customer but not a phone customer.

My last experience of being given the run-around was only on Friday when I
ended up - eventually - in India when I was told that the agent could not
help me but she would pass me on to some one else. Then nothing.

This is but one of many attempts to speak with some one who can deal other
than simple enquiries.

Pip

On Sun, 29 Oct 2006 01:30:03 +0100, Digby <(E-Mail Removed)> wrote:

>Just phone 0800 800 150, they will pass you on to the billing dept.

....eventually they will, but only after going through all the recorded
options.

.....if you are using the phone you are calling about, press 1

.....if you are wearing blue socks press 2

.....if your mother can still do the hokey kokey press 3

......ad infinitum, ad nauseum. I hate BT's recorded options. Life is
simply too short.

Pip <(E-Mail Removed)> wrote:
> Is anyone able to give me the direct no. of that section of BT which deals
> with queries re domestic broadband billing? I am not commercial neither do I
> get my home telephone service from BT.

What do you mean?
Do you have "BT broadband" - if your ISP and your ADSL come from the
same (other) company, then BT won't talk to you about broadband, as it's
not their responsability.

Pip wrote:
> Is anyone able to give me the direct no. of that section of BT which
> deals with queries re domestic broadband billing? I am not commercial
> neither do I get my home telephone service from BT.
>
> I have been unable to find any reference on any of the paper bills
> that I have received. There is no information on the e-billing site.
>
> Otherwise it seems a matter of a great deal of patience of going
> through endless sub-menus, and when eventually one gets to speak to a
> real person, the inevitable result is that you are told that you are
> being passed on to some one else - and then silence.
>
> The impression that I am left with is that BT don't want their
> customers actually to speak with anyone in the UK who can resolve
> problems re billing.
> Pip

Pip,

Give this a try -- 0845 600 7030 -- its the BT Broadband billing number.

I was hoping for sensible comments or advice. Not from some one seeking to
massage his own ego by pretending to be superior.

If you are able to answer the direct question, I should be grateful to hear
from you. Otherwise, if you cannot, you should be aware that by assuming a
superiority that does not exists, tells the world more about you than you
perhaps realise.

I have a genuine problem with BT. I am being charged a considerable sum for
equipment that I never ordered but which has been sent me in error, and
which I have returned in BT's own return envelopes.

I have phoned. I have written detailed letters. All have been ignored.

Perhaps now you may realise that your facile comments are not particularly
welcome.

Pip
"Ian Stirling" <(E-Mail Removed)> wrote in message
news:45449e1b$0$8716$(E-Mail Removed)...
> Pip <(E-Mail Removed)> wrote:
>> Is anyone able to give me the direct no. of that section of BT which
>> deals
>> with queries re domestic broadband billing? I am not commercial neither
>> do I
>> get my home telephone service from BT.
>
> What do you mean?
> Do you have "BT broadband" - if your ISP and your ADSL come from the
> same (other) company, then BT won't talk to you about broadband, as it's
> not their responsability.
>
>

Thanks for that. A sensible answer for a change. It is greatly appreciated.

Pip
"Brian G" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Pip wrote:
>> Is anyone able to give me the direct no. of that section of BT which
>> deals with queries re domestic broadband billing? I am not commercial
>> neither do I get my home telephone service from BT.
>>
>> I have been unable to find any reference on any of the paper bills
>> that I have received. There is no information on the e-billing site.
>>
>> Otherwise it seems a matter of a great deal of patience of going
>> through endless sub-menus, and when eventually one gets to speak to a
>> real person, the inevitable result is that you are told that you are
>> being passed on to some one else - and then silence.
>>
>> The impression that I am left with is that BT don't want their
>> customers actually to speak with anyone in the UK who can resolve
>> problems re billing.
>> Pip
>
> Pip,
>
> Give this a try -- 0845 600 7030 -- its the BT Broadband billing number.
>

Dial 150 , Listen to the Options then press 9
By the sound of things you have what is known as an EOI (Equipment Only
Installation)
"Pip" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> Is anyone able to give me the direct no. of that section of BT which deals
> with queries re domestic broadband billing? I am not commercial neither do
> I get my home telephone service from BT.
>
> I have been unable to find any reference on any of the paper bills that I
> have received. There is no information on the e-billing site.
>
> Otherwise it seems a matter of a great deal of patience of going through
> endless sub-menus, and when eventually one gets to speak to a real person,
> the inevitable result is that you are told that you are being passed on to
> some one else - and then silence.
>
> The impression that I am left with is that BT don't want their customers
> actually to speak with anyone in the UK who can resolve problems re
> billing.
>
> Pip
>