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Connection Problems with Netgear DG834PN

 
 
CJ
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      09-27-2006, 08:51 PM
I'm looking for some help with troubleshooting my wireless
connection... can anyone here help, or point me towards a netgear
specific group?

I've got a Netgear DG834PN, which I've been using for about a month
without any problems. Yesterday, though, I couldn't connect to msn or
googletalk - it was as though only http traffic was being allowed. It
rapidly degenerated to not being able to see the wireless network at
all. I tried a bunch of different things, restored settings, checked
passwords, etc, and eventually I've managed to determine that:
- if I connect my laptop to the router via an ethernet cable, I can
access the net
- while it's connected via ethernet cable, the laptop will sometimes be
able to see the wireless network and connect to it; but sometimes it
won't. It'll stay connected for a few minutes, then drop the
connection, then reconnect, and so on
- if the laptop isn't connected to the router via the ethernet cable,
it can't even see the wireless network at all (even when I'm sitting
right next to the router)

This doesn't make any sense to me at all, but then I don't know a lot
about wireless networks. It doesn't seem as though it could be an ISP
issue, or a wireless adapter problem, or a password or WPA key issue.
The logs don't show anything useful either.

Any ideas gratefully appreciated...

 
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The Todal
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      09-27-2006, 09:15 PM

"CJ" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed) ups.com...
> I'm looking for some help with troubleshooting my wireless
> connection... can anyone here help, or point me towards a netgear
> specific group?
>
> I've got a Netgear DG834PN, which I've been using for about a month
> without any problems. Yesterday, though, I couldn't connect to msn or
> googletalk - it was as though only http traffic was being allowed. It
> rapidly degenerated to not being able to see the wireless network at
> all. I tried a bunch of different things, restored settings, checked
> passwords, etc, and eventually I've managed to determine that:
> - if I connect my laptop to the router via an ethernet cable, I can
> access the net
> - while it's connected via ethernet cable, the laptop will sometimes be
> able to see the wireless network and connect to it; but sometimes it
> won't. It'll stay connected for a few minutes, then drop the
> connection, then reconnect, and so on
> - if the laptop isn't connected to the router via the ethernet cable,
> it can't even see the wireless network at all (even when I'm sitting
> right next to the router)
>
> This doesn't make any sense to me at all, but then I don't know a lot
> about wireless networks. It doesn't seem as though it could be an ISP
> issue, or a wireless adapter problem, or a password or WPA key issue.
> The logs don't show anything useful either.
>
> Any ideas gratefully appreciated...
>


Have you inadvertently changed any of the router settings? Is it still
configured to be a DCHP server?

Assuming you are sure of the router's IP address, have you tried configuring
the wireless IP settings manually, choosing an IP address and inputting the
IP address of the router? I often find that for some reason this helps when
all else fails.

And when literally all else has failed, you may have to press the re-set
button at the back of the router to restore it to factory configuration -
having first ensured that you do know your username and password - and make
sure you can connect okay before applying wireless security settings.


 
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Anthony R. Gold
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      09-27-2006, 10:32 PM
On 27 Sep 2006 13:51:05 -0700, "CJ" <(E-Mail Removed)> wrote:

> This doesn't make any sense to me at all, but then I don't know a lot
> about wireless networks. It doesn't seem as though it could be an ISP
> issue, or a wireless adapter problem, or a password or WPA key issue.
> The logs don't show anything useful either.
>
> Any ideas gratefully appreciated...


Is there any local source of strong RF interference or overload such as a
DECT cordless phone or a Wi-Fi wireless Access Point or Client very close
to (less than 2 metres from) the DG834PN?

Tony
 
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CJ
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      09-30-2006, 03:43 PM

The Todal wrote:
> "CJ" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed) ups.com...
> > I'm looking for some help with troubleshooting my wireless
> > connection... can anyone here help, or point me towards a netgear
> > specific group?
> >
> > I've got a Netgear DG834PN, which I've been using for about a month
> > without any problems. Yesterday, though, I couldn't connect to msn or
> > googletalk - it was as though only http traffic was being allowed. It
> > rapidly degenerated to not being able to see the wireless network at
> > all. I tried a bunch of different things, restored settings, checked
> > passwords, etc, and eventually I've managed to determine that:
> > - if I connect my laptop to the router via an ethernet cable, I can
> > access the net
> > - while it's connected via ethernet cable, the laptop will sometimes be
> > able to see the wireless network and connect to it; but sometimes it
> > won't. It'll stay connected for a few minutes, then drop the
> > connection, then reconnect, and so on
> > - if the laptop isn't connected to the router via the ethernet cable,
> > it can't even see the wireless network at all (even when I'm sitting
> > right next to the router)
> >
> > This doesn't make any sense to me at all, but then I don't know a lot
> > about wireless networks. It doesn't seem as though it could be an ISP
> > issue, or a wireless adapter problem, or a password or WPA key issue.
> > The logs don't show anything useful either.
> >
> > Any ideas gratefully appreciated...
> >

>
> Have you inadvertently changed any of the router settings? Is it still
> configured to be a DCHP server?
>
> Assuming you are sure of the router's IP address, have you tried configuring
> the wireless IP settings manually, choosing an IP address and inputting the
> IP address of the router? I often find that for some reason this helps when
> all else fails.
>
> And when literally all else has failed, you may have to press the re-set
> button at the back of the router to restore it to factory configuration -
> having first ensured that you do know your username and password - and make
> sure you can connect okay before applying wireless security settings.


I tried resetting the router - set it all up again, reset all the
security options and passwords etc, and it seemed to be working okay.
Then I went downstairs, and it lost the connection and couldn't see the
network again. It now seems to be working intermittently upstairs
(within about 2m of the router), and not at all downstairs. It either
can't see the network at all, or it can see it but just sits there
saying "acquiring network address".

It can't be my ISP or the adsl line, because it's works fine when I'm
plugged into the router via an ethernet cable. As far as I know there
aren't any sources of interference; nothing of mine, at any rate.

Considering that it was working perfectly last week, Is it possible
that the wireless module is faulty? Do I need to start getting
netgear's tech support involved?

 
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