connection problems- how to find out if there's a problem at the exchange?

My plusnet connection has just died. Is there a quick and easy way to
check if there's a problem at the exchange? Does plusnet have a customer
support number? I can't find anything in all my documentation since I
migrated to them in January.

TIA

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007

"David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
news:1i0zqvw.1m4649m15xduoN%(E-Mail Removed)...
> My plusnet connection has just died. Is there a quick and easy way to
> check if there's a problem at the exchange? Does plusnet have a customer
> support number? I can't find anything in all my documentation since I
> migrated to them in January.

http://www.plus.net/supportpages.html?a=2

http://www.plus.net/supportpages.htm...ce_id=adsldial

Customer support 0845 1400200 or 0114 2965198 (saynoto0870.com)

bhm <(E-Mail Removed)> wrote:

> "David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
> news:1i0zqvw.1m4649m15xduoN%(E-Mail Removed)...
> > My plusnet connection has just died. Is there a quick and easy way to
> > check if there's a problem at the exchange? Does plusnet have a customer
> > support number? I can't find anything in all my documentation since I
> > migrated to them in January.
>
> http://www.plus.net/supportpages.html?a=2
>
> http://www.plus.net/supportpages.htm...ntenance&ispse
> rvice_id=adsldial
>
> Customer support 0845 1400200 or 0114 2965198 (saynoto0870.com)

Many thanks- I hooked up to the internet on a slow connection via a payg
orange phone!

Not much luck calling up- no reported problems yet. I can't be bothered
wasting another 10 minutes on the phone to call them back. This seems to
have happened a couple of months ago, and resolved itself. I just crack
it up to the pisspoor service that we've come to expect from broadband
in the UK...

Wondering if anyone else connected to the Manchester Central exchange is
having problems?

The chap on the phone told me that a lot of people on the exchange had
loss of connectivity for about 12 hours on Saturday...

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007

bhm <(E-Mail Removed)> wrote:

> "David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
> news:1i0zqvw.1m4649m15xduoN%(E-Mail Removed)...
> > My plusnet connection has just died. Is there a quick and easy way to
> > check if there's a problem at the exchange? Does plusnet have a customer
> > support number? I can't find anything in all my documentation since I
> > migrated to them in January.
>
> http://www.plus.net/supportpages.html?a=2
>
> http://www.plus.net/supportpages.htm...ntenance&ispse
> rvice_id=adsldial
>
> Customer support 0845 1400200 or 0114 2965198 (saynoto0870.com)

Oh, and to be fair to plusnet, they list the landline on their website!

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007

"David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
news:1i0zu6t.zkpj60t4jf8kN%(E-Mail Removed)...
> bhm <(E-Mail Removed)> wrote:
>
>> "David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
>> news:1i0zqvw.1m4649m15xduoN%(E-Mail Removed)...
>> > My plusnet connection has just died. Is there a quick and easy way to
>> > check if there's a problem at the exchange? Does plusnet have a
>> > customer
>> > support number? I can't find anything in all my documentation since I
>> > migrated to them in January.
>>
>> http://www.plus.net/supportpages.html?a=2
>>
>> http://www.plus.net/supportpages.htm...ntenance&ispse
>> rvice_id=adsldial
>>
>> Customer support 0845 1400200 or 0114 2965198 (saynoto0870.com)
>
> Oh, and to be fair to plusnet, they list the landline on their website!

The fault reporting number is 0114 296 5188

George

David Horne, _the_ chancellor (*) <(E-Mail Removed)> wrote:

[]
> Not much luck calling up- no reported problems yet. I can't be bothered
> wasting another 10 minutes on the phone to call them back. This seems to
> have happened a couple of months ago, and resolved itself. I just crack
> it up to the pisspoor service that we've come to expect from broadband
> in the UK...
>
> Wondering if anyone else connected to the Manchester Central exchange is
> having problems?
>
> The chap on the phone told me that a lot of people on the exchange had
> loss of connectivity for about 12 hours on Saturday...

Now, 5 hours later, on the website-

"Service Outage in Greater Manchester Area
We have received a Service Outage report from BT.

BT Wholesale have advised that a number of users in the Greater
Manchester area may suffer from authentication issues.

There is no clear time as of yet, however further updates will be
provided as soon as they are available."

All I got on the phone an hour ago was "several people from your area
have called." Well, at least I knew it wasn't a problem my end.

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007

David Horne, _the_ chancellor (*) wrote:
> David Horne, _the_ chancellor (*) <(E-Mail Removed)> wrote:
>
> []
>> Not much luck calling up- no reported problems yet. I can't be bothered
>> wasting another 10 minutes on the phone to call them back. This seems to
>> have happened a couple of months ago, and resolved itself. I just crack
>> it up to the pisspoor service that we've come to expect from broadband
>> in the UK...
>>
>> Wondering if anyone else connected to the Manchester Central exchange is
>> having problems?
>>
>> The chap on the phone told me that a lot of people on the exchange had
>> loss of connectivity for about 12 hours on Saturday...
>
> Now, 5 hours later, on the website-
>
> "Service Outage in Greater Manchester Area
> We have received a Service Outage report from BT.
>
> BT Wholesale have advised that a number of users in the Greater
> Manchester area may suffer from authentication issues.
>
> There is no clear time as of yet, however further updates will be
> provided as soon as they are available."
>
> All I got on the phone an hour ago was "several people from your area
> have called." Well, at least I knew it wasn't a problem my end.

Hi there,

This should now be resolved. We posted notification to Service Status as
soon as BT alerted us. We did suspect something a short time before this
due to the volume of similar complaints coming through.

Kind Rgds,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

PlusNet Support Team <(E-Mail Removed)> wrote:

> David Horne, _the_ chancellor (*) wrote:
[]
> > All I got on the phone an hour ago was "several people from your area
> > have called." Well, at least I knew it wasn't a problem my end.
>
> Hi there,
>
> This should now be resolved. We posted notification to Service Status as
> soon as BT alerted us. We did suspect something a short time before this
> due to the volume of similar complaints coming through.

Yes- it was fine again around midnight last night.

It was helpful the second time I called (my first call was only around
10 minutes after it happened) because the person I spoke to said that,
although there was nothing official, he'd already taken several calls
from people in my area. That made me worry a lot less, than if it had
been some random problem only affecting my line!

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007

"David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
news:1i114z9.1syrba4m94066N%(E-Mail Removed)...
> PlusNet Support Team <(E-Mail Removed)> wrote:
>
>> David Horne, _the_ chancellor (*) wrote:
> []
>> > All I got on the phone an hour ago was "several people from your area
>> > have called." Well, at least I knew it wasn't a problem my end.
>>
>> Hi there,
>>
>> This should now be resolved. We posted notification to Service Status as
>> soon as BT alerted us. We did suspect something a short time before this
>> due to the volume of similar complaints coming through.
>
> Yes- it was fine again around midnight last night.
>
> It was helpful the second time I called (my first call was only around
> 10 minutes after it happened) because the person I spoke to said that,
> although there was nothing official, he'd already taken several calls
> from people in my area. That made me worry a lot less, than if it had
> been some random problem only affecting my line!
>

I semi regularly get this exact same problem. Line syncs up with the router
but it won't authenticate. I blame either BT or Pipex and it normally
resolves itself given a few hours and never have I seen anything on the
Pipex system status page about it.

> --
> (*) ... of the royal duchy of city south and deansgate
> http://www.davidhorne.net - real address on website
> "Abominable, loyal, blind, apparently subservient."
> Pres. Carter on Pres. Blair- May, 2007

WCZ <(E-Mail Removed)> wrote:

> "David Horne, _the_ chancellor (*)" <(E-Mail Removed)> wrote in message
> news:1i114z9.1syrba4m94066N%(E-Mail Removed)...
> > PlusNet Support Team <(E-Mail Removed)> wrote:
> >
> >> David Horne, _the_ chancellor (*) wrote:
> > []
> >> > All I got on the phone an hour ago was "several people from your area
> >> > have called." Well, at least I knew it wasn't a problem my end.
> >>
> >> Hi there,
> >>
> >> This should now be resolved. We posted notification to Service Status as
> >> soon as BT alerted us. We did suspect something a short time before this
> >> due to the volume of similar complaints coming through.
> >
> > Yes- it was fine again around midnight last night.
> >
> > It was helpful the second time I called (my first call was only around
> > 10 minutes after it happened) because the person I spoke to said that,
> > although there was nothing official, he'd already taken several calls
> > from people in my area. That made me worry a lot less, than if it had
> > been some random problem only affecting my line!
> >
>
> I semi regularly get this exact same problem. Line syncs up with the router
> but it won't authenticate. I blame either BT or Pipex and it normally
> resolves itself given a few hours and never have I seen anything on the
> Pipex system status page about it.

Yes- this has happened in the past to me- just not for as long as
yesterday.

--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007