Connection to the Internet cannot be established

Hello, I went to use my Broadband this morning and I couldnt get online...
(Im using Dialup atm). I've checked mty settings (Below) and they seem OK...
got a green light on the adsl modem/router.

Checked NDO's status page and everything is ok there.. Anyone got any ideas?

Many thanks.

Details:
Connection to the Internet cannot be established.

Tips:
1. Please check your username and password.
2. For troubleshooting, click Diagnostic Test.

Please click OK to continue.

ADSL Line Status: SHOWTIME
Downstream Data Rate: 576kbps
Upstream Data Rate: 288kbps
PPP Connection Status: Not Connected
Protocol & Encapsulation Mode: PPPoA LLC
VPI/VCI: 0/38

Checking ADSL Connection
Testing ADSL Synchronization PASS

Checking Circuit 0 for Network Connection
Test ATM OAM Segment Loop Back PASS
Test ATM OAM End-to-End Loop Back PASS
Test Ethernet connect to ATM PASS
Test PPPoPvc 0 PPPOE connection UNKNOWN
Test PPPoPvc 0 PPP layer connection FAIL
Test PPPoPvc 0 IP connect to PPP SKIPPED

ADSL Line Status: SHOWTIME
ADSL Modulation: G.dmt
ADSL Annex Mode: ANNEX_A
ADSL Startup Attempts: 1

Downstream Upstream
SNR Margin 35.4 31.0 dB
Line Attenuation 50.1 30.0 db
Errored Seconds 1 0
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 1 0
Data Rate 576 288 kbps
Latency FAST FAST

On Wed, 24 Aug 2005 09:11:48 +0100, "Blue Horizon"
<(E-Mail Removed) e.com> wrote:


>Checked NDO's status page and everything is ok there.. Anyone got any ideas?

>ADSL Line Status: SHOWTIME
>Downstream Data Rate: 576kbps
>Upstream Data Rate: 288kbps
>PPP Connection Status: Not Connected
>Protocol & Encapsulation Mode: PPPoA LLC

VCMux is BT's preference, although LLC is supported.

>VPI/VCI: 0/38
>
>Checking ADSL Connection
>Testing ADSL Synchronization PASS
>
>Checking Circuit 0 for Network Connection
>Test ATM OAM Segment Loop Back PASS
>Test ATM OAM End-to-End Loop Back PASS
>Test Ethernet connect to ATM PASS
>Test PPPoPvc 0 PPPOE connection UNKNOWN

using PPPoA ?

>Test PPPoPvc 0 PPP layer connection FAIL
>Test PPPoPvc 0 IP connect to PPP SKIPPED
>
>ADSL Line Status: SHOWTIME
>ADSL Modulation: G.dmt
>ADSL Annex Mode: ANNEX_A
>ADSL Startup Attempts: 1
>
> Downstream Upstream
>SNR Margin 35.4 31.0 dB
>Line Attenuation 50.1 30.0 db

loadsasignal !

modem link is fine its an authentication or similar issue. Phone your
ISP ask them to look t it they have tools that can show your login
attempts and reasons for failure.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

Phil Thompson wrote:
> On Wed, 24 Aug 2005 09:11:48 +0100, "Blue Horizon"
> <(E-Mail Removed) e.com> wrote:
>
>
>> Checked NDO's status page and everything is ok there.. Anyone got
>> any ideas?
>
>> ADSL Line Status: SHOWTIME
>> Downstream Data Rate: 576kbps
>> Upstream Data Rate: 288kbps
>> PPP Connection Status: Not Connected
>> Protocol & Encapsulation Mode: PPPoA LLC
>
> VCMux is BT's preference, although LLC is supported.
>
>> VPI/VCI: 0/38
>>
>> Checking ADSL Connection
>> Testing ADSL Synchronization PASS
>>
>> Checking Circuit 0 for Network Connection
>> Test ATM OAM Segment Loop Back PASS
>> Test ATM OAM End-to-End Loop Back PASS
>> Test Ethernet connect to ATM PASS
>> Test PPPoPvc 0 PPPOE connection UNKNOWN
>
> using PPPoA ?
>
>> Test PPPoPvc 0 PPP layer connection FAIL
>> Test PPPoPvc 0 IP connect to PPP SKIPPED
>>
>> ADSL Line Status: SHOWTIME
>> ADSL Modulation: G.dmt
>> ADSL Annex Mode: ANNEX_A
>> ADSL Startup Attempts: 1
>>
>> Downstream Upstream
>> SNR Margin 35.4 31.0 dB
>> Line Attenuation 50.1 30.0 db
>
> loadsasignal !
>
> modem link is fine its an authentication or similar issue. Phone your
> ISP ask them to look t it they have tools that can show your login
> attempts and reasons for failure.
>
> Phil

It could be that the ISP has 'forgotten' the account, due to computer error
(why is it always computer error, why can't they just be honest & say fat
finger problems?) or possibly the backhaul from your local exchange to your
ISP's POP may be having problems.

No matter what, it's a call your ISP jobbie I'm afraid....

Now sorted.. thanks anyway

On Wed, 24 Aug 2005 15:54:01 +0100, "Blue Horizon"
<(E-Mail Removed) e.com> wrote:

>Now sorted.. thanks anyway

and the solution was ?

we all like to learn

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

"Phil Thompson" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> On Wed, 24 Aug 2005 15:54:01 +0100, "Blue Horizon"
> <(E-Mail Removed) e.com> wrote:
>
>>Now sorted.. thanks anyway
>
> and the solution was ?
>
> we all like to learn
>
> Phil

Turned out that the migration process from NDO to Pipex went ahead today...

Someone forgot to let me know it was today!! Doh!

In an earlier contribution to this discussion,
Blue Horizon <(E-Mail Removed) e.com>
wrote:

>>
>> and the solution was ?
>>
>
> Turned out that the migration process from NDO to Pipex went ahead
> today...
>
> Someone forgot to let me know it was today!! Doh!

Didn't that even *occur* to you as a possibility?
--
Cheers,
Tim
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